Humshaugh & Wark Medical Group

Friendly reception made the visit pleasant

Outstanding experience across the board.

Staff were helpful when I moved here

What an excellent medical practice. The team members and front desk staff across both locations are highly efficient and attentive. I'm new to the area and delighted to have been assigned to this practice 😀

Felt listened to during my annual check-up

The annual health review I received was excellent and I would rate it very highly.

Staff were efficient and genuinely friendly

This is an excellent medical practice. The team members are highly efficient and approachable.

Easy to reach and get appointments here

Since relocating to this area, I have found this practice to be excellent. I am able to reach them by telephone without difficulty and can secure appointments readily, which contrasts positively with my previous surgery.

Appointment waits and unhelpful reception staff disappointing

This practice used to be excellent, but the standard of service has declined significantly. Appointment availability is now problematic, often requiring a month's wait unless you manage to reach a particular receptionist. I was recently advised to wait through an entire weekend for medication I require for a chronic condition, which felt unacceptable. The situation has become so poor that contacting 111 seems like a more viable option. There appears to be a lack of concern about patient needs, and I've noticed that prescription quantities are consistently lower than what I actually require. Most reception staff display an unhelpful attitude, though there is one exception who provides genuinely excellent service. When a family member was seriously unwell before passing away, we were initially told that home visits were not possible despite the location being very close by. After we eventually managed to bring them to the practice in person, the staff suddenly indicated that a home visit could have been arranged, contradicting what we had been told previously. This was deeply frustrating. I'm grateful for the one receptionist who demonstrated genuine helpfulness and commitment to assisting patients.

Appointments lost, communication left me frustrated

Missed appointments, poor communication, feeling rushed through visits, and difficulty getting responses. I've been a patient here for many years and have experienced increasing levels of disappointment with the service.

Reception unable to resolve basic booking problems

I would strongly encourage you to seek care elsewhere if at all possible. The reception staff appeared unable to resolve straightforward issues efficiently. Due to difficulties obtaining an appointment, my condition deteriorated significantly over a six-month period, eventually becoming severe enough to prevent me from working. When I finally received an appointment, I was diagnosed with a serious respiratory condition with a large tumour that was progressing rapidly and had affected both lungs. The prognosis indicated a limited timeframe for survival. I cannot help but wonder whether an earlier appointment might have altered the course of my illness. During my initial consultation, I was advised that my condition could be managed through exercise alone. Additionally, I had to pursue a second opinion before imaging investigations were arranged. When I submitted a formal complaint regarding my experience, the response I received felt dismissive. I am still awaiting written confirmation of the outcome.

Friendly staff who really listened to me

The team demonstrated a warm, supportive and considerate approach throughout my visit.

First appointment felt thorough and well explained

I attended an appointment with a clinician for the first time today and was very impressed by the experience. They explained everything in considerable detail and demonstrated kindness and thoughtfulness throughout. They clearly possess strong professional knowledge and expertise. This was an excellent addition to what is already a well-regarded practice.

Friendly team that listens to patients

This is a highly regarded practice that I would gladly recommend to others.

Friendly staff made us feel welcome here

An excellent team of healthcare professionals and administrative staff. Since relocating to the area, we have found all members of the practice to be welcoming and highly knowledgeable in their respective roles.

Friendly staff who genuinely try to help

The team here is very approachable and welcoming. I experienced no issues during my visit, and they were willing to assist with what they could.