Huntcliff Surgery
Great! (47 reviews)
Great! (47 reviews)
Patient feedback reflects a mixed experience across the practice. Medical staff, nursing teams, and reception personnel frequently receive praise for compassionate care, professionalism, and courtesy. Many patients report positive experiences with appointment responsiveness, efficient prescription processing, and proactive healthcare approaches including continuity of care. However, significant concerns emerge around appointment booking accessibility, with multiple patients describing persistent difficulty reaching the practice by phone and securing timely consultations.
Communication gaps with GPs and complaint handling processes have also been highlighted as problematic areas. Reception staff courtesy appears inconsistent, with some patients noting welcoming interactions whilst others report unhelpful or disrespectful attitudes. Administrative organisation presents a recurring theme of concern, with patients identifying disarray in practice management that contrasts with the quality of clinical care provided. These patterns suggest that whilst clinical expertise and individual staff compassion are valued, systemic issues around access, communication, and administrative processes require attention to improve the overall patient experience.
Appointment
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Seen on time
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Patient feedback reflects a mixed experience across the practice. Medical staff, nursing teams, and reception personnel frequently receive praise for compassionate care, professionalism, and courtesy. Many patients report positive experiences with appointment responsiveness, efficient prescription processing, and proactive healthcare approaches including continuity of care. However, significant concerns emerge around appointment booking accessibility, with multiple patients describing persistent difficulty reaching the practice by phone and securing timely consultations.
Communication gaps with GPs and complaint handling processes have also been highlighted as problematic areas. Reception staff courtesy appears inconsistent, with some patients noting welcoming interactions whilst others report unhelpful or disrespectful attitudes. Administrative organisation presents a recurring theme of concern, with patients identifying disarray in practice management that contrasts with the quality of clinical care provided. These patterns suggest that whilst clinical expertise and individual staff compassion are valued, systemic issues around access, communication, and administrative processes require attention to improve the overall patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Paul J.
7 years ago
Excellent!
Smooth Procedure with Caring Team
Top-notch surgical procedure with an outstanding medical team. The doctors and nursing staff were exceptional in every way. I'm truly impressed and have nothing but praise to share.
Richard E.
7 years ago
Excellent!
Incredible workshop after decades of training
Throughout my extensive 45-year professional experience, this practice stands out as the absolute pinnacle of excellence I've ever encountered.
Caroline S.
7 years ago
Excellent!
Smooth and Professional Medical Care
A top-notch medical facility with highly skilled and competent physicians who provide exceptional care.
Mim M.
7 years ago
Excellent!
Quick Help from Gemma and Linda
I called the medical practice this morning seeking a phone consultation, and a delightful staff member (I believe her name was Gemma) promptly arranged one for the same morning while also processing a repeat prescription for me, even before 9am. Nurse practitioner Linda, who was incredibly personable, phoned me precisely on schedule. After carefully listening to my symptom description, she concurred that antibiotics were necessary and arranged to send the prescription directly to the Tesco pharmacy. By the time I walked to the pharmacy (where I happen to work), the prescription was already in the system. The level of service here is absolutely exceptional - my friends at other medical practices often wait days just to secure a consultation, whereas here this swift response is standard. I've consistently found it effortless to obtain appointments whenever required. My sincere appreciation to the entire team.
Butterflyzo B.
7 years ago
Excellent!
Friendly doctors helped me settle in
I just relocated to this neighborhood and unexpectedly encountered a slight medical issue that required multiple physician consultations. I'm genuinely impressed by the compassion and care provided at Huntcliff. Whenever I've needed an appointment, I've been accommodated promptly, and every staff member has demonstrated exceptional patience. I want to express my sincere gratitude to the entire medical team!
Pamela F.
8 years ago
Bad!
Desperate for Sleep During a Stressful Move
As a septuagenarian with minor health challenges but otherwise in good condition, I'm currently experiencing significant stress due to an upcoming relocation to a different city. The anxiety surrounding this move has led to persistent sleeplessness, prompting me to seek medical assistance for temporary sleep medication. While fully cognizant of the risks of dependency, I desperately need a full night's rest to manage the transition. After a week of restless nights, I've become emotionally fragile and overwhelmed. To my frustration, the doctor dismissed my request, instead offering generic advice about managing insomnia—information I'm already well aware of. With no time to succumb to exhaustion-induced breakdown, I'm now left with no choice but to consider obtaining medication through alternative means......AAAARGH
Phil M.
9 years ago
Great!
Friendly doctors near convenient transit stop
Fantastic medical staff at this clinic, and it's incredibly convenient to reach via public transportation - just a stone's throw away from the stop 😄