Hylton Medical Group

Friendly practice with no issues at all

This practice is really pleasant and I have never experienced any problems at all.

Inconsistent care and long waits for appointments

This practice used to provide excellent care, but the experience has declined significantly. There is inconsistency in seeing the same healthcare professional, and a recent telephone consultation was conducted by someone in training rather than a qualified doctor, which prompted a complaint to the patient advocacy service. When attempting to schedule a test, the earliest available appointment offered was several months away. Despite being a long-standing patient, consideration is being given to registering elsewhere.

Quick appointment after describing symptoms

Called the practice earlier today requesting a prompt appointment with a GP. Following a short explanation of my symptoms to the receptionist, I was offered an afternoon slot. This marks the second occasion this has occurred, and I must say the service provided has been exceptional. The efficiency demonstrated is truly impressive, and I would encourage the practice to maintain these standards. I believe other surgeries could benefit from adopting similar approaches, as the results speak for themselves.

Felt listened to and thoroughly checked over

I find the clinician very helpful and easy to talk to. They are very thorough when investigating concerns. Another pleasant experience today.

Phone service was helpful and understanding

Had a phone conversation this morning with a member of staff who was very helpful and understanding. I was very satisfied with the service provided. Thank you.

Reception staff were always courteous and helpful

I find working together with the healthcare professional on my situation is most helpful as they fully understand my approach and what I am trying to achieve. They are both professional and friendly but also realistic and show so much empathy. A brilliant member of the practice. Even though this healthcare professional has only relatively recently started supporting me, I cannot give enough praise to them and to the medical practice in general, including the reception staff who are always courteous, respectful and helpful whenever I call.

Helpful reception staff made booking easy

Quite supportive and useful

Friendly nurse put me at ease

A visit with the nursing staff was very pleasant. The clinician was friendly, helpful, and informative, which helped me feel reassured during the appointment.

Friendly GP who actually listened and explained

I attended an appointment at the surgery this morning. The clinician greeted me warmly and was genuinely friendly throughout. They asked what had brought me in and listened carefully to my concerns. They posed follow-up questions to better understand the issue, and I felt able to explain my situation in detail. The advice provided was excellent, and they even used visual aids to help illustrate the problem. This was a really positive experience with a caring and authentic healthcare professional. If you are dissatisfied with your current practice, I would strongly recommend considering this surgery.

Staff were welcoming and genuinely helpful

My visit to the practice was excellent. The team demonstrated a friendly, welcoming approach and provided helpful assistance throughout.

Helpful advice that put my mind at ease

Extremely supportive and calming experience. Received plenty of useful guidance. 👍💯

Reception staff made me feel genuinely welcome

I am always confident when visiting this medical practice as everyone is so helpful from reception staff to my appointments with the clinical team who always listen to my concerns and look for the best treatment for me to keep me healthy and well. Everyone at this practice is wonderful so I'd like to thank you all. I am so glad I made the decision to move to this practice several years ago.

Helpful staff who actually listened

The team members and clinician were quite supportive and provided clear explanations throughout my visit.

Efficient booking and helpful reception staff

The practice delivers a high standard of service.

Receptionist made us feel genuinely welcome

I recently brought my child to the practice after transferring from another surgery, and I was extremely satisfied with how things went. Upon arrival, the reception staff were warm and welcoming, which created a positive initial impression. The clinician was personable, approachable, and helped my child feel relaxed and comfortable. They listened attentively, communicated clearly about everything discussed, and demonstrated genuine compassion during the consultation. We feel confident and reassured having found such a skilled and caring practice. Thank you to the clinician and the entire team for providing such outstanding care.

Didn't feel supported when I needed help

Felt let down during a time when I required assistance

Staff made me feel genuinely welcome and heard

I'm genuinely grateful for the support I receive at this medical practice. You know how visiting the doctor can sometimes feel quite stressful? That's not my experience here! The team members are absolutely wonderful, genuinely friendly and always appear eager to assist. I've never experienced lengthy waits before my appointments either, which is particularly helpful given my anxiety. Honestly, the whole process is quick and efficient, which is fantastic when you're feeling anxious. The clinic itself is very contemporary and immaculately maintained as well. It really does make you feel at ease. It's simply a really excellent, efficiently managed practice, and I'd happily suggest it to others.

Receptionists really helpful with queries

Lovely surgery. Welcoming and receptionists are ever so helpful with any queries. The clinical staff are both assets to the surgery. If anyone's in need of a doctors in the area - this is it.

Receptionists made me feel genuinely welcomed

The entire team at the surgery is truly outstanding. From the moment I arrived, I felt welcomed and valued. The reception staff were consistently friendly and helpful, and the clinical team members were patient, understanding, and reassuring. The clinician I saw was knowledgeable, compassionate, and took time to listen to my concerns and explain everything clearly. I received appropriate referrals and underwent various investigations and procedures, and I felt that every aspect of my care was thoroughly addressed.

Caring practice that listens to patients

I wanted to share that my experience has been quite different from some of the concerns raised by other patients. I find the practice to be attentive and competent. I have only positive things to say about the team.