Hylton Medical Group

Prescription information was completely wrong

The prescription guidance I received was inaccurate, and I was directed to collect it from an incorrect location, which was frustrating.

Struggling to see familiar doctors anymore

I have been attending this practice for a considerable length of time. Previously, I was able to consult with healthcare professionals who were familiar with my medical background. However, in recent times, I find myself frequently seeing different clinicians, which means repeatedly explaining my ongoing health concerns and receiving similar advice without any meaningful progress. This cycle of repeated consultations addressing the same issues has been frustrating, particularly given the duration of my symptoms. The nursing staff at the practice remain a positive aspect of my experience there.

Receptionists dismissed my mental health concerns

I found it very difficult to get through to speak with a doctor, as the reception staff seemed unwilling to facilitate this. I felt that the overall atmosphere at the practice was unprofessional, with what appeared to be dismissive attitudes towards patients seeking support. The behaviour I witnessed suggested a lack of respect for people's wellbeing and concerns. The practice environment felt more focused on socialising than providing proper care. This experience was disappointing for someone simply looking for medical assistance and support.

Phone line closed when calling back as instructed

I called this morning in need of an urgent consultation, but was instructed to ring back later. When I did so at the suggested time, I reached an answering machine indicating the line was unavailable. This experience felt frustrating and unhelpful to me.

Long wait times for treatment appointments

The service provided was disappointing, with lengthy waiting times before receiving treatment.

Email responses took far too long

I have been waiting for an email response for an extended period without receiving a reply. During my interactions with the practice, I found the staff manner to be unwelcoming. Overall, my experience with the service fell short of my expectations.

Reliable appointments and helpful staff throughout

I have been a patient at this practice for several years and have consistently had a positive experience. Appointments are readily available and the team members are always supportive and accommodating. The quality of care provided is excellent, particularly considering the significant demands placed on general practices. I appreciate the dedication and professionalism shown by everyone involved. Thank you 🙂

Staff took time to listen to me

Absolutely wonderful team. They consistently make the effort to hear what you have to say.

Practice closure handled poorly without consultation

Unsatisfactory experience, followed by the practice relocating to a different area despite community concerns about the move.