Ilford Medical Centre

Smooth service with caring medical support

Ghazal provided excellent assistance when I needed help submitting my medical documentation online. I really appreciate her support during the process.

Endless wait with no explanation or care

I've been sitting here for nearly 60 minutes waiting for my daughter's scheduled visit. Patients who arrived later are being seen quickly, while we continue to wait. I'm completely baffled by their scheduling process and can't understand the purpose of setting an appointment time if they don't intend to follow it. This situation is incredibly exasperating.

Compassionate nurse makes medical visit a pleasant experience

The healthcare professional at Ilford medical centre demonstrates exceptional professionalism, coupled with a warm and welcoming demeanor towards patients. During my multiple visits, I found her consistently compassionate and supportive, always ready to assist with a gentle approach ☺️.

Naga's outstanding service saved our nhs project

I extend my sincere gratitude to "Naga" for their outstanding assistance and unwavering commitment. The team's remarkable professionalism, remarkable effectiveness, and cooperative spirit were instrumental in ensuring the seamless provision of our NHS services. Their remarkable contributions are genuinely valued and recognized.

Terrible service from unhelpful and rude staff

I am thoroughly disappointed with this GP surgery, which is undoubtedly the most incompetent medical practice I have ever encountered. The staff demonstrate appalling attitudes, showing complete indifference and a total lack of compassion. When I attempted to secure an urgent appointment for my elderly uncle who recently registered, I was met with bureaucratic obstruction. Rather than offering a timely consultation, they claimed they would send an online link, which predictably never materialized. The representative was not only unhelpful but actively hostile, ultimately ending our conversation by abruptly disconnecting the call. My uncle's situation is particularly challenging due to his visual and mobility impairments, which prevent him from navigating digital systems. Despite clear legal obligations under the NHS Constitution and Equality Act to accommodate vulnerable patients, no meaningful accommodations were proposed. This pattern of misconduct is not an isolated incident. My family has consistently experienced degrading treatment, characterized by aggressive communication and systemic disrespect. The staff's conduct falls far below professional standards, effectively denying patients their fundamental right to appropriate medical care. I am resolute in escalating this complaint through official channels and will be immediately transferring our medical records to a more compassionate and competent practice.

Terrible customer service at medical practice nightmare

Recently, my physician recommended medication and instructed me to schedule a follow-up visit if my condition didn't improve. This morning, I attempted to book an appointment and endured a 35-minute wait before someone finally picked up. The receptionist informed me the doctor would simply phone me. Upon clarifying that my doctor had specifically requested an in-person consultation, she abruptly terminated the call without any explanation. I redialed, waited another 30 minutes, and was connected to the same employee. When I requested her identification for filing a formal complaint, she flatly denied our previous interaction and promptly disconnected the call once more. Utterly unacceptable conduct that demonstrates a complete lack of patient compassion and professionalism, particularly towards someone experiencing discomfort and diligently following medical guidance. I will certainly be escalating this matter to the NHS complaints department.

Frustrating healthcare experience with unhelpful staff

The service here is utterly frustrating. Every step of obtaining any medical examination is needlessly complicated, and I've been unable to complete any of them. They even suggested I seek a blood test privately, despite paying national insurance and taxes. When citizens require healthcare support, they're met with dismissal. This is absolutely not the standard of care you'd want for your loved ones, so I strongly advise seeking medical treatment elsewhere.

Terrible service and zero patient care nightmare

Getting any assistance from this surgical center is an incredibly frustrating experience. Their patient care is completely absent. The entire process of scheduling appointments and actually seeing a physician is needlessly complicated and stressful. Professionals should maintain a high standard of service, but that is entirely lacking here. The numerous negative reviews are a clear indication of their systemic problems, and this facility should be thoroughly investigated and potentially shut down for failing to deliver the essential healthcare services people need. I absolutely will not endorse this place to anyone and am actively moving my entire family away from their care.

Friendly staff made my medical visit pleasant

I recently went to the Ilford medical center and was thoroughly satisfied with their services. Naga, in particular, was incredibly helpful and provided excellent assistance. I want to express my gratitude for the great care I received.

Friendly receptionist makes medical visit smooth

Hi, I'm Karthikeya Soma, and I want to express my appreciation for Naga, the receptionist at Ilford Medical Centre. She was incredibly helpful during my visit and provided excellent assistance.

Terrible medical experience avoid at all costs

Absolutely terrible experience from start to finish. The medical professional seemed completely out of their depth, and the support personnel were inflexible and unhelpful. This establishment doesn't even warrant a minimal rating, it's that bad.

Terrible communication and lost in nhs system

I showed up for my appointment with genuine expectations, only to be left in complete uncertainty for an extended period. No communication—be it phone calls, emails, or postal correspondence—reached me regarding my referral, prescription, or subsequent medical steps. I later uncovered that my contact information had been incorrectly entered, including an erroneous phone number, effectively blocking any critical updates. My referral details and follow-up communications were exclusively routed to an NHS online portal I knew nothing about. Nobody informed me that I needed to monitor this platform or that all communication would be channeled solely through this system. Consequently, this communication breakdown forced me to seek private medical care to obtain the necessary treatment and imaging—resulting in substantial personal costs of time, financial resources, and unnecessary emotional strain. This level of administrative incompetence is utterly unacceptable. At minimum, I should have been transparently advised about the communication channel and provided with accurate contact information. It appears they're employing staff with minimal professional competence.

Exceptional care from a compassionate medical professional

Gazala demonstrates exceptional warmth and compassion in her role as a receptionist, consistently showing genuine concern for the well-being of patients.

Gazala rocks customer service with warmth and professionalism

Gazala, the receptionist, truly impressed me with her exceptional customer service. Her communication skills and professional demeanor are outstanding, and she handles every interaction with remarkable precision. She demonstrates remarkable patience and attentiveness when listening to clients, which makes her an invaluable team member. I am genuinely grateful for her excellent service and approach to her work. 😁

Helpful registration centre for my family

Hello, I've been staying at the Ilford center for my family's one-month registration. Upon our arrival, we were pleased with our experience. Thank you.

Confusing appointment times ruined our medical visit

I received incorrect scheduling details from the reception staff - they told me my daughter's appointment was at 10:30, but the medical center claimed it was actually 9:45 on 21/7/25. This miscommunication resulted in unnecessary waiting time with a small child, which was extremely inconvenient. When we attempted to discuss the issue with management, the front desk staff simply offered us the option to either wait or leave, showing little concern for our frustration.

Compassionate gp manager saves the day

The staff member leading this practice is incredibly compassionate and supportive - she truly stands out. I'm deeply grateful for her assistance today.

Terrible product that completely disappointed me

Absolutely Terrible

Terrible healthcare experience with rude medical staff

Staff lacks professionalism and basic courtesy when interacting with patients. They urgently need training on proper etiquette and respectful communication. The service quality is extremely poor and unacceptable.

Horrible service and unprofessional medical staff

Their organizational skills are nonexistent. I was queuing up and they informed me that my scheduled time had elapsed. I've been dealing with an ear infection for 8 months, and every time I visit, they casually dismiss my concerns, saying everything will be fine. Today was no different - I waited for approximately 1.5 hours. Absolutely terrible service.