Ilkley & Wharfedale Medical Practice

Quick jabs appointment with pleasant reception staff

Recently attended for routine vaccinations. The entire visit, including parking, took under five minutes. The reception was welcoming, the procedure was quick and comfortable, and I received a friendly goodbye. Excellent service!

Physiotherapy staff listened and created helpful plan

Excellent treatment from the physiotherapy service. The clinician considered my joint condition in detail during my previous appointment several months ago. They developed an exercise programme and explained various treatment options available. The exercises have proven very beneficial and the clinician was welcoming when I returned this week for further discussion and updated recommendations. It is very reassuring to know that support and additional treatment are available whenever needed. The care demonstrated genuine empathy and understanding. Thank you.

Inconsistent communication makes appointments confusing

The practice's approach to communication lacks consistency and clarity. Information provided on one occasion may differ significantly from guidance given at another time. Callback notifications arrive through various channels including phone, text, and email, requiring patients to monitor multiple methods of contact. There is no standardised process, making the experience unpredictable.

Poor communication left me waiting weeks for medication

This medical practice has experienced a significant decline in quality. The communication standards are extremely poor, with patients left uninformed about their care. Following routine tests, there have been difficulties in processing medication requests appropriately. I have been waiting an extended period for my prescription without resolution, which is frustrating. The online repeat prescription system has not improved matters, as I submitted a request through this method and remain waiting without receiving my medication. The overall service has deteriorated considerably, and I am considering changing to a different practice.

Friendly practice but prescriptions keep going missing

The staff members are genuinely pleasant and welcoming, however I have experienced repeated disappointment regarding prescription management. Each month I find myself navigating frustrating and time-consuming procedures to obtain my medication, and unfortunately this situation has not improved over time.

Quick and efficient vaccination appointment

We received our covid booster vaccination on a recent Friday. We arrived ahead of our scheduled time and were promptly attended to. The entire process was completed quickly, taking only a few minutes from start to finish. The service was excellent, demonstrating both efficiency and professionalism throughout.

Efficient booster appointment, friendly and relaxed

Visited for a routine vaccination appointment. The practice demonstrated excellent organisation and efficiency. The clinical team were welcoming and approachable, which helped create a comfortable and reassuring atmosphere throughout the visit.

Reception and pharmacy staff were helpful

We are very satisfied with the level of care provided by the reception team, clinical staff, and pharmacy team.

Appointments run on time and staff are caring

I am truly thankful to have access to such a wonderful practice. Because of an ongoing health matter, I attend regularly and see different members of the clinical team. As I experienced today, I consistently find all staff to be remarkably attentive and encouraging. My visits run on time and I receive considerate treatment. I always feel genuinely valued and well supported. Thank you to all the team members at the practice.

Same-day appointments available when you need them

The clinical team are excellent. They demonstrate genuine care, maintain punctuality and communicate clearly about all aspects of treatment. The availability of appointments on the same day is wonderful and provides reassurance that health concerns will be addressed promptly. Phone wait times are reasonable and the team generally operates with good efficiency. The pharmacy staff are also very supportive and provide valuable assistance with medication-related questions. Reception staff performance can be inconsistent, with varying levels of knowledge and accuracy in the information they provide.

Staff really listened and showed genuine care

I am extremely satisfied with the care received at this medical practice. The standard of service is genuinely excellent. The clinical staff consistently make considerable effort to ensure patients feel heard and valued, delivering not only high-quality medical attention, but also authentic empathy and consideration.

Felt listened to and well supported

Excellent experience, couldn't have hoped for anything more.

Staff seemed overworked and communication was poor

While certain members of the team demonstrate genuine care and compassion, it is evident they are stretched thin with workload demands. Beyond this, my experience with this practice has been largely disappointing. I have felt let down on multiple occasions, particularly during a vulnerable period when I felt dismissed and spoken to in a manner that lacked empathy and understanding. Subsequently, my registration with the practice was terminated following a discussion with my family about my continued care. Despite medical professionals supporting my continued registration and documentation on my records suggesting I should remain, I was not formally notified of this decision. I only discovered my removal when attempting to manage my prescriptions online and found I was no longer registered with any GP practice. My family and I have spent the last two weeks attempting to resolve this situation, with reception staff repeatedly advising us to wait for a callback that never materialised. This experience has left me feeling disconnected from primary care services at a time when continuity of care is important. Combined with prolonged waiting times for various health concerns and feeling unheard by healthcare providers over the years, my confidence in the system has been significantly affected. I would encourage prospective patients to carefully consider their options before registering with this practice.

Friendly team who really listen to patients

The entire staff at this practice demonstrate a warm and compassionate approach to patient care. I would suggest this surgery to anyone seeking to join as a patient in the locality.

Helpful staff made vaccination appointment straightforward

A welcoming and well-organised practice. Visited for a routine vaccination appointment and found all members of the team to be genuinely supportive and attentive throughout the visit.

Appointment booking process left me upset

The reception team's manner has been disappointing throughout my time as a patient here. Each time I've called to arrange an appointment, I've found the experience quite upsetting and frustrating. The availability seems limited to same-day urgent slots, and there appears to be reluctance to book appointments even when a healthcare professional has requested a prompt review. I've felt the interactions lack warmth and understanding of my situation.

Helpful reception staff made booking easy

Excellent experience with attentive and supportive team members.

Helpful team who listened to my concerns

Excellent care provided by all members of the practice.

Long-term patient receives attentive surgical care

I have received excellent care from this practice. A clinician performed minor surgery and demonstrated outstanding skill and professionalism. As a long-standing patient, I have consistently experienced high-quality care throughout my time here. I have no complaints about the practice.

Friendly staff made accessing care straightforward

I feel very fortunate to be a patient at this practice. The team throughout the surgery, from front desk to clinical areas, are welcoming and easy to communicate with, which makes it straightforward to obtain the support and guidance I require. The practice offers a good range of consultation options, allowing me to choose between in-person visits, phone calls, or digital appointments depending on my needs.