Inclusion Healthcare

Helpful practice with a genuine caring approach

Assisting others is a challenging undertaking, and this organisation demonstrates genuine commitment to that goal with a sincere, altruistic approach.

Long wait in the phone queue

The clinical staff were helpful, though I felt the reception service was rather slow during my visit, as I remained in the queue for quite some time.

Reception didn't listen to my concerns

I felt frustrated when my medication was discontinued following a recent diagnosis, despite my belief that it was not contributing to my condition. I had been experiencing symptoms for many years prior to this diagnosis, and the decision to stop my treatment for a review felt unnecessary. Without this medication, I am now struggling to manage my symptoms and would have preferred to continue my treatment while undergoing the review process.

Prescriptions repeatedly mixed up at appointment

I have had a very disappointing experience with this practice. There have been multiple instances where issues with my medications have occurred, which has been frustrating and concerning.

Phone lines constantly busy and unanswered

The telephone lines seem to be perpetually busy, and it appears difficult to get through to someone at the front desk who can assist.

Friendly staff made me feel welcome

Excellent healthcare professional with a wonderful team 🌹♥️

Friendly staff made me feel welcome

The medical professionals at this practice are very pleasant, and the staff members are friendly and welcoming. I appreciated the positive experience.

Staff were friendly and welcoming on each visit

I attend this practice regularly. Overall, the team members I encounter tend to be pleasant.

Long wait on the phone to book appointment

I attempted to schedule an appointment by calling early in the morning and was placed in a queue. After waiting for approximately an hour, I was advised to call back at the same time the following day.

Reception could improve their communication skills

I would like to express my gratitude to the entire team at this facility for their dedication and hard work. However, I do feel that the reception area could benefit from some improvement in their service delivery.

Locum doctors lacked necessary expertise and care

The locum medical staff appeared to lack sufficient experience for the roles they were undertaking, which raised concerns about the quality of care being provided.

Receptionists hung up the phone repeatedly

I found the service to be unsatisfactory. The reception team came across as unwelcoming, and while they frequently mention having dedicated staff members, I experienced instances where calls were disconnected without explanation. When I raised concerns about the service, the interactions became defensive rather than constructive. There were repeated issues with medication prescriptions not being processed as requested. Most significantly, my registration was terminated without prior notification or discussion, which resulted in losing access to my repeat prescriptions. While this situation was frustrating, I have decided not to pursue re-registration with this practice.

Receptionist blocked access to medication concerns

I am concerned about my medication being discontinued without adequate explanation. I have attempted to address this issue at the health centre on two occasions, but have been unable to progress beyond the reception desk. I have been without my regular medication since last week and currently only have my emergency spray available. Could you please advise on what steps I can take to resolve this matter? Thank you.