Salford Care

Staff were rude and ignored accessibility needs

This practice is not suitable for individuals with learning disabilities. I am a carer and legal representative for a person with autism, ADHD, and learning disabilities. The care provided during my client's time at this centre was deeply unsatisfactory. I communicated the situation to a staff member and was required to complete documentation outlining the circumstances. My client has significant literacy difficulties, which the practice was made aware of. I attended all appointments with my client to provide support. Despite this, I received a complaint about my manner of communication. In January, I attempted to order medication through the NHS app but was unable to access it, so I contacted the surgery. I was informed that my client was no longer registered with them. The staff member who spoke to me was dismissive and spoke in a manner I found disrespectful to both myself and my client. I was told that a staff member had sent letters to the property giving 28 days notice of removal from the register. I was shocked and requested to speak with a doctor. This person was also rude and refused to transfer me to another member of staff, stating my client was no longer their responsibility. My client requires regular medication and many other prescriptions. The sudden removal from the practice caused significant difficulty, as I was unable to find alternative GP care in the area. My client experienced considerable suffering due to the interruption in their regular medication, which they had been taking for 20 years. The letters notifying us of removal were sent via email in document format, despite the practice knowing my client cannot read or write properly. I had provided my contact details, which were ignored. I have evidence of text messages cancelling appointments that the practice later claimed my client had missed. This treatment of a vulnerable person is unacceptable, and the handling of this situation has caused considerable harm.

Disabled access needs serious improvement

This facility does not appear to be accessible for individuals with disabilities.

Quick appointment booking with friendly reception staff

No issues whatsoever, straightforward to book an appointment and the team were very supportive. The reception staff were particularly pleasant and made me feel welcome! This is definitely the finest GP practice I've attended.

GPs that don't listen and takes weeks yo get an appointment

I have suffered with severe rheumatoid arthiritis in my knees for over 3, 4 months now and haven't bothered even going to my doctors again about it because when I first went there the gp said it was probably osteoarthritis and rheumatoid factor blood test came back normal. Just because there is no swelling or redness yet doesn't mean it isn't. I have both rheumatoid and osteoarthritis. Rheumatoid in my knees and all the joints in both my hands and wrists plus osteoarthritis in my left elbow. I also have severe insomnia, severe diagnosed and undiagnosed mental health plus psychological issues, suicidal ideation, a tbi and autism, severe neck problems and I have no support at all for anything. I thought changing from the chapel group to this gp I would get sorted but no. I'm back to planning my suicide. The nhs used to be good, now there is no point in it at all when people actually die waiting for an ambulance or get ignored. Alot more people killing themselves because noone cares about the legit mentally ill people anymore. I used to blame the Labour party but it doesn't take the government to turn healthcare professionals, mental health services, the ambulance service and the police into incompetent lazy good for nothing selfish people.

Felt rushed and not properly examined

The clinician demonstrated an unhelpful demeanor during my appointment. I felt that the consultation was rushed and insufficient, particularly given my medical circumstances at the time. The level of care and compassion shown fell short of what I would expect. I would suggest considering alternative practitioners for future appointments.

Quick appointments and helpful reception staff

Extremely satisfied with this practice. Appointments are readily available, the front desk team is outstanding, and the entire staff demonstrates genuine helpfulness and compassion.

Staff here actually listen to you

Since switching to this practice three months ago, I have found the staff to be excellent and very different from my previous experience, so I'm pleased I made the decision to change.

Kind doctor and helpful reception staff

I'm a new patient at this practice and found the healthcare professional to be very kind and understanding, offering excellent guidance. The reception staff were also extremely helpful throughout my visit.

Friendly reception made the visit pleasant

Everything went smoothly with a welcoming and professional approach throughout.

Responsive reception and quick appointment access

One of the finest medical practices I've been a patient at; the front desk team are highly attentive, the clinicians are excellent, and getting seen is straightforward. I've been quite satisfied with my experience so far, having been registered for approximately half a year.

Felt comfortable and at ease during appointment

Had my screening test recently and the healthcare professional was absolutely lovely, thank you so much for making me feel at ease during the appointment.

Reception staff went above and beyond

I have been attending this practice for approximately three months. The team here is exceptional, with the front desk personnel consistently demonstrating helpfulness and willingness to exceed expectations. The healthcare professionals are compassionate and approachable.

Got a same-day appointment with someone who listened

My initial visit to my new practice was really satisfying. I appreciated being able to arrange an in-person appointment with a clinician who genuinely paid attention to what I had to say, and I was able to see them the very same day. I'm grateful to the entire team for their helpfulness.

Easy to book appointments when needed

Extremely efficient and highly competent. Appointments are readily available.

Appointment cancelled after three week wait

Had to wait three weeks for an appointment, only to be informed on the day of the visit that I couldn't be seen and needed to reschedule for another time.