Island Health

It is impossible to get an appointment here.

I was initially pointed to their website to make appointments and manage care, however, the website doesn't work so I had to call the reception. Unsurprisingly the person on the phone sounded like she had better places to be and my call was of great inconvenience to her. The first question she asked was 'What is this regarding?' to which I avoided replying as she's not a medical professional sworn to confidentiality. She insisted I had to tell her so I was forced to disclose my medical problem to a random person which isn't great. When asked for an appointment for the next few days she said the practice didn't make appointments in advance and I had to call at 8 am as they only take appointments for the same day - a ridiculous system given I don't know when my call will be taken (it's been 3 days of trying) and I need to coordinate my work schedule around it, so same-day appointments don't work for the patient. I've been trying to call for 3 days now but it's impossible to get through! I need to be seen by a doctor but genuinely don't know when this will happen. Not an acceptable way of dealing with patients, and given GP practices are privately run there's no blaming the NHS for how useless they are!

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