Island Health
Bad! (88 reviews)
Bad! (88 reviews)
Feedback reveals a practice struggling significantly with appointment access and communication, with persistent challenges in booking availability, extended phone waiting times, and reception responsiveness creating substantial barriers to care. Patients report difficulty reaching the practice through both phone and online channels, with many experiencing dropped calls, unavailable appointment slots, and inconsistent information from staff. The e-consultation system is frequently cited as non-functional or inaccessible, and reception staff conduct is described as discourteous and unhelpful in multiple accounts.
Despite these systemic administrative difficulties, positive feedback indicates that when patients do access medical professionals, clinical care quality is generally strong. Nursing staff and doctors are frequently praised for compassion, professionalism, and thorough attention to patient needs. Several patients note that the medical team demonstrates genuine commitment to patient wellbeing and provides attentive, evidence-based care.
The gap between clinical excellence and administrative dysfunction emerges as a defining pattern. Patients acknowledge that the practice's medical professionals deliver good care, yet the appointment booking process, reception experience, and communication systems create frustration that undermines confidence in the service overall. Continuity issues, lack of responsiveness to complaints, and organizational disarray are cited alongside recognition that individual staff members occasionally provide exceptional support.
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Reception
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Feedback reveals a practice struggling significantly with appointment access and communication, with persistent challenges in booking availability, extended phone waiting times, and reception responsiveness creating substantial barriers to care. Patients report difficulty reaching the practice through both phone and online channels, with many experiencing dropped calls, unavailable appointment slots, and inconsistent information from staff. The e-consultation system is frequently cited as non-functional or inaccessible, and reception staff conduct is described as discourteous and unhelpful in multiple accounts.
Despite these systemic administrative difficulties, positive feedback indicates that when patients do access medical professionals, clinical care quality is generally strong. Nursing staff and doctors are frequently praised for compassion, professionalism, and thorough attention to patient needs. Several patients note that the medical team demonstrates genuine commitment to patient wellbeing and provides attentive, evidence-based care.
The gap between clinical excellence and administrative dysfunction emerges as a defining pattern. Patients acknowledge that the practice's medical professionals deliver good care, yet the appointment booking process, reception experience, and communication systems create frustration that undermines confidence in the service overall. Continuity issues, lack of responsiveness to complaints, and organizational disarray are cited alongside recognition that individual staff members occasionally provide exceptional support.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Hajnalka G.
3 years ago
Excellent!
Fast Response from Customer Support
Promptly addressed the digital inquiry, everything looks promising at the moment.
O L.
3 years ago
Bad!
Terrible Service Since Covid Shutdown
Completely worthless! They might as well close their doors. Incredibly ineffective, staff seems completely disinterested. They've been dysfunctional since the pandemic began. Absolutely zero patient support or care. This medical practice is the absolute bottom of the barrel. If the rating system allowed it, I'd give them no stars at all!
Lisa S.
3 years ago
Bad!
Customer Support Nightmare After Hours
The wait to connect with a representative is excruciatingly prolonged, and there's a high chance they'll abruptly disconnect the call, feigning communication issues. Even when you manage to speak with someone, they provide inaccurate guidance and consistently ignore email correspondence, despite initially offering their contact details. I recognize they might be overwhelmed, but the level of customer service is truly unacceptable.
Brisa C.
3 years ago
Bad!
Winnie saved me, other docs ignored me
Truly terrible experience with this medical practice. The physicians are completely unresponsive, and on the rare occasion they do reply, it's sporadic and utterly useless. There's one bright spot - a doctor named Winnie (though I might be misremembering the name) who is genuinely kind. As for the others, they're completely inadequate.
Eva A.
3 years ago
Great!
Quick Care When I Needed It
Solid experience overall. Based on my interactions, the personnel have been welcoming and efficient. I managed to secure an urgent consultation quickly, within 24 hours. The only drawback is that phone wait times can be somewhat lengthy. Despite this, I appreciate the convenience of their online consultation form.
Jamie A.
3 years ago
Bad!
Long Wait Killed My Patience
Completely disastrous Endured more than 40 minutes on hold before giving up. Reportedly, seven other callers were ahead of me in the queue. Any remaining positive sentiment I harbored for this organization is rapidly disappearing in the wake of the pandemic.
Gabriel J.
3 years ago
Bad!
Frustrating Phone Support on a Wasted Afternoon
I've been unable to reach anyone at this company despite multiple attempts. Their customer service is completely unresponsive - I spent a full hour waiting on hold, and just when I was next in line to speak with someone, the call mysteriously disconnected. My entire hour was completely squandered with absolutely nothing to show for it, and no resolution to my original inquiry.
Stacy C.
3 years ago
Bad!
Two Hours Wasted at My Local GP
Absolutely the most appalling GP service, a complete embarrassment to the National Health Service. I attempted to contact them at 9 AM and endured a two-hour wait only to be abruptly disconnected. The service is mind-numbingly ineffective, with the e-consultation system being entirely non-functional. The reception staff are incompetent and represent a shameful misuse of public funding.