Islington Central Medical Centre

Transformed from frustrating to fantastic practice

This medical practice was once unremarkable. We've been patients here for nearly two decades. Historically, securing a response or scheduling an appointment was challenging, though some individual doctors were exceptional. THEN - a transformation occurred. Whether due to new leadership or procedural changes, the practice has become truly outstanding in recent years. Incredibly well-organized, highly responsive, and providing top-tier medical care. Much appreciation!

Quick care when I needed help

I contacted the clinic during midday and managed to secure a face-to-face consultation with a physician by late afternoon. The medical professional displayed genuine compassion, paid close attention to my concerns, and provided excellent assistance.

Friendly staff helped me feel welcome

I've been thoroughly impressed with this medical center, finding both the front desk staff and healthcare professionals to be exceptional. My interactions have consistently been pleasant and professional.

Kind doctor made me feel heard

Dr. Cohen displayed remarkable compassion and expertise, truly going above and beyond to provide support. I felt completely heard and understood during our interaction. His genuine kindness was deeply appreciated. Additionally, on September 24th, the reception staff Siobhan and Mo were exceptionally welcoming and caring. Their empathy was evident as they skillfully and compassionately helped soothe a distressed patient. This GP practice is fortunate to have such outstanding team members.

Saved me after mix-up this morning

The staff here consistently deliver top-notch service every time I interact with them. Their approach is compassionate, highly competent, and genuinely empathetic, always making me feel valued as an individual. Even when I encountered an initial mix-up with my location referral, they were incredibly accommodating and managed to schedule my appointment seamlessly today. This level of responsiveness and care is precisely what I've come to expect from them based on our past interactions.

Kind nurse made my day better

Incredibly kind and skilled healthcare professional. Much appreciation for their excellent care.

Friendly staff made my checkup smooth

Welcoming and supportive medical team, including physicians and blood draw technicians. I recently switched to this medical practice and couldn't be happier with my decision. The surgery operates with remarkable efficiency and maintains a pleasant atmosphere.

Painful abscess wound left untreated

Recently, I suffered from a severely infected abscess. Two general practitioners prescribed antibiotics, but neither medication helped the infection. I was advised to go to the emergency room if the condition worsened. I underwent a painful procedure under local anesthetic at UCL to cut, drain, and remove the abscess. When I called my GP for a follow-up dressing, they booked me at a different medical practice, claiming it was their only option. The next morning, I completed an e-consultation due to feeling unwell, experiencing pain, and suffering bowel disruption from antibiotics. I requested immediate treatment at the surgery but received no response. Forced to take the bus while very ill, I found the nurse unable to provide pain relief or additional dressings. The wound-packing process was extremely painful. I've changed three external dressings and now have none left. My GP has been completely unresponsive. Utterly disappointing. Subsequently, I was compelled to remove and pack my own wound while lying on my kitchen floor, having been abandoned without medical support after my wound leaked through multiple dressings. When I finally spoke with Dr. Low, he was condescending and dismissive. I filed an official complaint but received no meaningful response beyond a promise to investigate. 22.8.2025 The complaint response I received is absurdly farcical. It attempts to avoid accountability and contains inaccurate information. They claim they addressed my dressing needs on the Friday of my scheduled GP appointment, which is impossible. I had to manage my wound with inadequate personal supplies over the weekend before speaking with the GP on Monday. No one called me on Friday, a fact they acknowledge, yet they suggest the dressing issue was "resolved the same day." Their response claims that after reviewing the recording, Dr. Low's attitude was not considered inappropriate, despite my expressing my weekend ordeal and need for support. The GP questioned why I was frustrated, referencing the A&E surgeon's instructions to dress the wound daily or every 1-3 days. However, I bled through all three dressings within 12 hours, prompting my request for more dressings. The nurse suggested emailing my GP for wound assessment, redressing guidance, and pain relief. The complaint handler appears equally ignorant and obtuse, causing unnecessary additional stress. They stated their response would be posted alongside my review unless I object. I have no objection - they can publish their fabricated account and further embarrass themselves!

Friendly staff made my doctor visit smooth

I've been a patient at this medical practice for an extended period, and consistently, the entire team—from reception staff to physicians—has been outstanding. Compared to the numerous complaints I've heard about other general practitioner clinics, I feel incredibly fortunate. While Dr. Cohen deserves special recognition, I must emphasize that all the healthcare professionals here are truly excellent.

Weird doctor's visit with ai diagnosis

My doctor relied on an AI chatbot to assess my medical condition.

Decades of caring family doctors

We've been patients at this medical practice for decades, with our family's history stretching back to my birth and even earlier for some relatives. Throughout all these years, we've consistently felt secure and well-cared for by this general practitioner. We deeply appreciate the ongoing support and attention you've provided.

Frustrating website at 10.45 on monday

I am utterly exasperated by this medical practice's communication strategy and their online portal's complete lack of clarity - it's absolutely ridiculous. Despite being technologically competent and managing a chronic health condition, I am astounded by the unintuitive interface and labyrinthine systems that consistently lead me nowhere. For an older person attempting to connect with the practice, this would undoubtedly trigger overwhelming frustration and eventual surrender - it's frankly unacceptable. After painstakingly navigating through multiple screens, I'm curtly informed that "Your Practice Isn't Accepting Online Requests At This Time"....at 10.45am on a Monday!! This is absurd! I'm not seeking emergency services - I simply want to send a brief message to request prescription renewal. Such a straightforward task has been transformed into an infuriating ordeal by their convoluted website and unavailable reception staff. This isn't my first experience of such incompetence. The practice urgently needs to redesign their system to prioritize patient experience and actual assistance, rather than creating unnecessary barriers.

Supportive audiologist helped me through hearing loss

I just had an incredible consultation with my audiologist, and her support was outstanding. She expertly broke down the details of my hearing challenges with remarkable clarity. Her approach was compassionate, thorough, and genuinely reassuring. Confronting hearing loss at my age has been emotionally difficult, but her empathetic manner helped me feel at ease about getting my first hearing aids. Her guidance was truly appreciated.

Quick help for new parents

I consistently receive top-notch care at Islington Central Medical Centre. With my infant, they're always prompt in scheduling appointments. Dr. Kamil Kanji particularly stands out - he's incredibly warm towards my baby and our family, demonstrating extensive medical expertise and genuine passion for his work. The clinic itself is impeccably maintained, appearing spotless and well-managed. I truly appreciate the exceptional service provided!

Friendly staff made my checkup a breeze

The medical professionals and front desk personnel are consistently warm, courteous, and supportive. They truly stand out as an exceptional healthcare team.

Trusted clinic after two decades

Throughout my two decades as a patient at Islington Medical Central, I've consistently received top-notch medical attention. I want to express my sincere gratitude to the entire team for their outstanding professionalism and compassionate approach to healthcare.

Dr cohen caught my subtle symptoms

From the instant I entered Islington Central Medical Centre, I felt genuinely supported—largely due to Dr. Jonathan Cohen. He masterfully blends profound medical knowledge with an incredibly compassionate approach that immediately helps patients feel comfortable. Dr. Cohen is an exceptional listener who thoroughly explores your concerns and translates complex medical concepts into understandable language—never making you feel rushed. He ensures you comprehend your diagnosis and potential treatments, actively involving you in your healthcare journey. Beyond typical medical practice, Dr. Cohen demonstrates extraordinary dedication. He recalls personal patient details, shows authentic concern, and consistently follows up to monitor your recovery. It's evident he sees patients as individuals, not just medical cases. His clinical expertise is remarkable. In my specific situation, Dr. Cohen identified nuanced symptoms other professionals overlooked. He crafted a precisely tailored treatment strategy, selected appropriate diagnostic tests, and displayed impeccable medical judgment throughout. Even during hectic clinic periods, Dr. Cohen maintains remarkable efficiency. Appointments commence punctually, and despite the busy environment, each patient receives unhurried, comprehensive attention. He possesses a remarkable talent for creating a relaxed atmosphere. His approachable demeanor encourages open dialogue, making it comfortable to discuss even sensitive medical issues. Each consultation leaves you feeling not just medically attended to, but genuinely understood and respected. For anyone seeking a healthcare professional combining outstanding medical skill, meticulous attention, and profound empathy, Dr. Jonathan Cohen at Islington Central Medical Centre is exceptional. I enthusiastically recommend him—you'll discover more than a physician, but a true healthcare advocate.

Wasted day waiting for no-show doctor

Very Poor Experience No Communication or Care I arrived for an audiology appointment with InHealth Group, but was completely ignored. Over an hour passed with zero updates or explanations. Receptionists on multiple floors repeatedly told me to wait, and when I sought more details, they claimed it wasn't their problem because another team was responsible. I had to persistently push before anyone would even recognize the issue. Eventually, I was forced to contact InHealth directly, and only then learned that the doctor had called in sick. At this point, multiple other patients remained unaware of the cancellation. Absolutely no communication was provided, no notice was posted, and the reception staff demonstrated total indifference to helping patients. I ultimately wasted an entire workday for absolutely nothing - no appointment, no examination, no results. Healthcare professionals in a medical practice should minimally demonstrate basic compassion and accountability. While unexpected circumstances occur, the complete absence of communication and professional conduct was thoroughly unacceptable. I absolutely cannot recommend scheduling an appointment at this location.

Caring doctors who truly listen

I'm not typically one to pen reviews, but I feel compelled to share how exceptional this medical practice is. Amidst widespread concerns about healthcare services, my experience has been nothing short of stellar. Scheduling appointments was never a challenge, and my doctor went above and beyond by proactively reaching out to check on my asthma and overall well-being. The reception staff were remarkably welcoming, with one staff member in particular demonstrating extraordinary dedication by ensuring I received an urgent prescription with remarkable efficiency and compassion. Having relocated numerous times, I've just recently moved away from this surgery, but I wanted to express my heartfelt gratitude for their outstanding care. Their commitment truly makes a significant difference.

Doctors went above and beyond late night

My interaction with this medical team was truly exceptional. The case they were managing was intricate and demanding. Every physician demonstrated remarkable dedication to resolving the issue, going above and beyond with late-night and early-morning communications. I was thoroughly impressed.