Patient Experience Summary

Patients consistently report positive experiences with clinical care, describing physicians as compassionate, skilled, and thorough in their approach to consultations. The reception experience receives particular praise, with staff noted for being welcoming, responsive, and helpful when scheduling appointments. Many patients highlight prompt access to same-day or next-day appointments, and electronic consultation systems are frequently mentioned as delivering quick responses. Communication during consultations is valued, with patients appreciating doctors who take time to explain conditions and involve them in treatment decisions.

However, some challenges emerge across the feedback. Appointment scheduling, particularly the early morning rush to secure same-day slots, creates frustration for working patients. Staff rotation affects continuity of care, with some patients reporting the need to repeatedly explain their medical history to different doctors. Online systems for booking and prescription requests occasionally present barriers, with patients describing confusing interfaces and unavailable reception staff at certain times. A small number of reviews describe poor responsiveness during critical health issues and gaps in follow-up care.

The practice environment is consistently described as clean and well-organised, and the team demonstrates genuine commitment to patient wellbeing. Recent improvements in organisation and responsiveness are noted by long-term patients, suggesting positive changes in practice operations over time.

Appointment

79.56 %
Great

Reception

84.32 %
Great

Cleanliness

88.75 %
Excellent

Care

83.18 %
Great

Respect

85.42 %
Excellent

Seen on time

76.89 %
Great

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DL

Deirdre L. Google one year ago

Rating

Excellent!

Morning rush for appointments is tough

The medical consultations are remarkably comprehensive. The personnel, from physicians to administrative staff, demonstrate exceptional communication abilities. The sole drawback is the appointment scheduling - the early morning rush to secure same-day slots can be exasperating and significantly disruptive to my professional routine as an educator.

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AM

Amir M. Google one year ago

Rating

Excellent!

Quick help at islington medical centre

I recently went to Islington medical centre and was pleasantly taken aback by the exceptional service. The staff, particularly Mr Ashim and Dr Anita, were incredibly supportive and accommodating. Mr Ashim was particularly helpful, managing to secure me an appointment during a cancellation and providing valuable guidance. I'm truly grateful to all the wonderful professionals at this clinic.

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EJ

Elaine J. Google one year ago

Rating

Excellent!

Lifesaving care from our family doctors

My family has been associated with this medical practice for an extended period, and I fondly recall our time on St. Paul's road. The physicians are exceptional and have consistently supported us through numerous health challenges. On two separate instances, the doctors' proactive approach in recommending additional screenings was crucial in detecting my husband's cancer, which might have otherwise gone unnoticed. I am delighted to report that he is now cancer-free at the time of writing this review. My husband and I are immensely grateful to the compassionate and dedicated medical professionals who guided us throughout our entire journey. Special thanks to Dr. Rodrigues for your invaluable assistance. Additionally, the reception staff deserve recognition for their warmth and helpfulness.

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DT

D T. Google one year ago

Rating

Excellent!

Friendly staff made my day better

The entire team was incredibly friendly and approachable. I truly appreciate their warm and welcoming demeanor!

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TT

Taskia T. Google one year ago

Rating

Excellent!

Friendly staff made my day

Top-notch customer support and a welcoming front desk team that truly goes above and beyond to ensure a positive experience.

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KB

Keeley B. Google one year ago

Rating

Excellent!

Friendly gp saved the day for us

I rarely compose reviews, but this experience compelled me to share. I transferred my children and myself from Highbury Grange Medical Practice to Islington Medical Centre, and it has been the most outstanding decision I've made. Securing a GP appointment has been incredibly smooth - I've called on the same day and consistently received an immediate consultation without any hassle. Today, my son saw a GP, and the service was truly exceptional. This particular doctor was possibly the most remarkable physician I've ever encountered. He was fantastic with my son, making him laugh and completely putting me at ease. His expertise regarding a specific medical condition was extraordinary. I genuinely believe this is the top GP practice in Islington! The service is absolutely stellar, and I'm thrilled I switched to their practice. Heartfelt gratitude to all the staff for their incredible work and dedication!

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AK

Amrita K. Google one year ago

Rating

Excellent!

Ashim helped me out big time

Ashim was exceptional in handling my inquiries today. He went the extra mile to communicate crucial details effectively. An outstanding receptionist who truly excels at his job!

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RH

Richard H. Google one year ago

Rating

Excellent!

Quick and caring vaccine visit

Exceptional documentation of essential and up-to-date immunizations. Received personalized attention that made me feel valued, not just another patient. Healthcare delivered with genuine compassion.

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SL

Suzanne L. Google one year ago

Rating

Excellent!

Phone call saved me time and stress

William conducted my medication consultation via telephone today. The process was incredibly straightforward and beneficial. We comprehensively discussed how my prescribed medications were addressing my various health conditions. He performed a meticulous review, attentively listening and thoughtfully exploring my current health status, taking into account my recent diagnostic findings. It's crucial to be proactive about one's health, working collaboratively with healthcare professionals. This experience reinforces why I'm truly appreciative of being a patient at Islington Central Medical.

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MS

Mahnaz S. Google one year ago

Rating

Excellent!

Caring doctors who've helped us for years

A premier destination for primary healthcare services in London. Our family has been receiving treatment at this facility for an extended period, and the medical attention we've consistently experienced has been outstanding. This practice truly deserves top-tier recognition for its exceptional care.

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MK

Mum K. Google one year ago

Rating

Excellent!

Quick and caring medical team

Exceptional care and highly skilled medical professionals who went above and beyond to provide top-notch treatment and attention.

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LM

Laura M. Google one year ago

Rating

Excellent!

Quick same-day bookings saved me

I'm genuinely impressed with the healthcare services at Islington Central Medical - their online consultation platform has allowed me to schedule two same-day GP appointments, and I've also found it easy to book other less pressing consultations without significant delays. Dr Kim Ruddy stands out as an especially compassionate and comforting physician. I feel fortunate to have discovered this medical practice.

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MH

Memz H. Google one year ago

Rating

Excellent!

Seema's compassionate mental health care

If I could award 5 stars to Seema alone, I absolutely would! While certain doctors have been truly exceptional, my experience with Seema has been unparalleled—far surpassing my wildest expectations. It's exceptionally uncommon to encounter someone who not only comprehends the intricacies of mental health but also profoundly understands the underlying causes of negative emotions and responses. Seema possesses an remarkable talent for looking beneath the surface, truly listening, and offering precisely the right guidance and support at the most critical moments. She doesn't merely address symptoms—she delves into the core of the issue with such profound insight and empathy that the experience feels transformative. She is, without question, an irreplaceable treasure at ICMC. Her compassion, profound understanding, and unwavering commitment make an incredible impact, and I genuinely cannot express enough praise. Anyone fortunate enough to receive her care will immediately recognize her extraordinary qualities!

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DH

Deb H. Google one year ago

Rating

Excellent!

Smooth and caring care at islington central

Despite the well-documented challenges facing the National Health Service, Islington Central stands out as a shining example of healthcare done right. The facility operates with remarkable efficiency and impressive organization, while the medical team—both staff and physicians—consistently delivers outstanding care. I extend my heartfelt gratitude for all their dedicated efforts.

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RJ

Rebecca J. Google one year ago

Rating

Excellent!

Friendly staff helped me fast

Always manage to secure timely bookings. The staff is incredibly supportive! Physicians are excellent! Grateful for the outstanding healthcare you provide for me and my loved ones!!

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GS

Grazia S. Google one year ago

Rating

Excellent!

Friendly staff helped me quickly

Reception Much appreciated

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KJ

Kerrie J. Google one year ago

Rating

Excellent!

My baby's go-to doctor for skin care

Scheduling a consultation for my infant has never been an issue, as I can always secure a same-day slot. The physicians here are consistently wonderful with my child. Dr. Kanji, whom we frequently consult due to my daughter's persistent skin conditions, is exceptionally skilled and supportive.

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OR

Oliver R. Google one year ago

Rating

Excellent!

Caring doctors who truly listen

The exceptional staff at ICMC have been supporting our family for an extended period. While personnel have come and gone, their fundamental commitment to compassionate service remains unchanged. I've consistently observed their dedication to providing superior care, frequently surpassing basic requirements - such as expediting diagnostic procedures and proactively managing communication to reduce patient anxiety. Heartfelt appreciation to the team, and I encourage them to maintain their outstanding approach!

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CS

Clare S. Google one year ago

Rating

Excellent!

Decades of reliable care at my clinic

Throughout my long-standing relationship with the Islington Medical Centre, spanning numerous decades since its inception, I have consistently found them to be a reliable and responsive healthcare provider. They excel at addressing patient needs promptly, managing prescription requests with precision, and taking a proactive approach to scheduling annual health screenings and necessary medical appointments. The centre boasts an exceptional team of skilled physicians and nursing staff, complemented by highly competent phlebotomists who handle blood draws with expertise. In all my years of receiving care here, I have never experienced a moment of dissatisfaction.

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JN

Jessica N. Google one year ago

Rating

Excellent!

Quick and caring doctor visit

Quick scheduling for an in-person consultation with a compassionate and attentive doctor who provides personalized care.

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For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

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Trusted by GP practices across the UK
Practice Response Rate
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Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 73590445
  • Islington Central M. Ctr 28 Laycock Street London N1 1SW

Patient Experience Summary

Patients consistently report positive experiences with clinical care, describing physicians as compassionate, skilled, and thorough in their approach to consultations. The reception experience receives particular praise, with staff noted for being welcoming, responsive, and helpful when scheduling appointments. Many patients highlight prompt access to same-day or next-day appointments, and electronic consultation systems are frequently mentioned as delivering quick responses. Communication during consultations is valued, with patients appreciating doctors who take time to explain conditions and involve them in treatment decisions.

However, some challenges emerge across the feedback. Appointment scheduling, particularly the early morning rush to secure same-day slots, creates frustration for working patients. Staff rotation affects continuity of care, with some patients reporting the need to repeatedly explain their medical history to different doctors. Online systems for booking and prescription requests occasionally present barriers, with patients describing confusing interfaces and unavailable reception staff at certain times. A small number of reviews describe poor responsiveness during critical health issues and gaps in follow-up care.

The practice environment is consistently described as clean and well-organised, and the team demonstrates genuine commitment to patient wellbeing. Recent improvements in organisation and responsiveness are noted by long-term patients, suggesting positive changes in practice operations over time.

Appointment

79.56 %
Great

Reception

84.32 %
Great

Cleanliness

88.75 %
Excellent

Care

83.18 %
Great

Respect

85.42 %
Excellent

Seen on time

76.89 %
Great
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