Islington Central Medical Centre

Friendly staff helped me book appointments

The personnel at this clinic are incredibly welcoming. While I've encountered some less personable staff members in the past, the management team is absolutely exceptional. They consistently handle any issues with professionalism and efficiency. Scheduling appointments for myself and my loved ones has always been seamless. I can confidently endorse this medical practice to anyone seeking quality care.

Caring doctors and quick e-consult help

The staff at the front desk are welcoming and ensure each patient receives individualized care. The general practitioners are exceptional, with Dr Wu standing out in particular. Their e-consult platform guarantees a quick response, and the practice continues to enhance its services. I have absolutely no complaints about the medical care I've experienced here. My sincere appreciation goes to Laycock Medical Centre for their outstanding support.

Friendly staff and quick appointments

Exceptional medical professionals and front desk team, absolutely no issues encountered Consistently successful in scheduling consultations

Compassionate care from my trusted doctor

Dr Wu consistently demonstrates exceptional bedside manner, making me feel valued and comfortable during our consultations. He is an outstanding general practitioner, and the other doctors I've encountered at this practice have also been equally courteous and professional. The reception team occasionally seems stressed, but I recognize they're working in a challenging environment and most are sincerely committed to providing good service. My previous blood test experiences have been smooth and efficient, with the nursing staff performing their duties with remarkable skill. Additionally, my prescription refill processes have always been seamless - I appreciate their reliability.

Warm welcome at the front desk

The front desk staff are incredibly welcoming and went above and beyond to assist me.

Years of compassionate care from Dr Hai

I've been receiving medical care at this practice for an extended period, and the level of commitment to patient well-being is truly exceptional. Throughout my treatment for multiple challenging health issues, I have consistently been impressed by the outstanding quality of service. Dr Adel Hai is a remarkable physician who demonstrates extraordinary professional expertise and compassion.

Doctor took all the time I needed

Exceptional healthcare consultation with a physician who provides unhurried, personalized guidance and attention.

Dr. Kahn really listens and cares

If I had written this review a few years ago, it likely would have been less favorable, but they've significantly enhanced their services recently. Whenever I have a concern about my daughter (now a toddler), they consistently accommodate us on the same day. Dr. Kahn, whom I typically see, is exceptional at attentively listening, not dismissing issues, and being transparent about her knowledge and what requires further examination. She feels like a collaborative partner in my healthcare journey. While there have been a few challenges, such as misplacing my cervical exam results and the subsequent uncertainty for months, I ultimately feel fortunate to have this as my medical practice, especially when I hear distressing accounts from others about the strained NHS.

Quick same-day appointment saved me

The medical practice has consistently demonstrated exceptional patient care. Whenever I've needed an urgent consultation, they've been incredibly responsive, offering appointments either on the same day or the following day for any necessary face-to-face examinations. I cannot speak highly enough of their service and would wholeheartedly endorse this GP surgery to anyone seeking reliable healthcare.

Rude doctor dismissed urgent police report

I cannot emphasize enough how dreadful this experience has been. The level of service, communication, and compassion has been absolutely abysmal. While I understand the NHS is under immense pressure, offloading that stress onto patients is completely unacceptable. The appointment process was frustrating from the start - two weeks of waiting followed by a 4-hour standby window for a phone call. Dr Trivedi called during my shower and immediately expressed frustration to my partner. From the moment we connected, he was hostile and made me feel like an inconvenience. After waiting weeks to speak with a doctor who seemingly hadn't even reviewed my notes, I was given mere minutes to explain my long-standing medical issue. When I raised a critical request for a police medical report, Dr Trivedi initially claimed they couldn't help. I was forced to quote the police letter explicitly stating my GP must provide this document. His response was dismissive and showed zero sensitivity to a delicate situation. He insisted I restart the entire econsult process, which would further delay matters. I ended the call in tears, utterly devastated by the complete lack of professional care. I genuinely question why he entered a profession fundamentally about helping people. Subsequently, I've been forced to restart the econsult, which means another week of waiting before even discussing the urgent request. The medical centre is clearly overwhelmed, and their practice of rotating doctors without maintaining patient continuity only worsens the situation. Each brief 5-minute appointment requires retelling your entire medical history, leaving patients feeling isolated and disregarded. While I've previously experienced compassionate doctors, getting one feels like pure chance. Isn't basic empathy the minimum expectation for healthcare professionals? Their complaint system is deliberately complicated, seemingly designed to discourage feedback. The fact that it took two years to even acknowledge this complaint speaks volumes about their systemic issues.

Kind staff helped me through tough time

Exceptional team at the front desk. I genuinely want to highlight that every single staff member has gone above and beyond to secure me an appointment in what is clearly a bustling medical center. Each interaction has been marked by attentiveness, and I've never felt hurried during my visits. During a telephone consultation, the physician demonstrated remarkable empathy while guiding me through a distressing situation. Highly recommended.

Friendly doctors at my local clinic

I've been a patient at Islington medical centre ever since I relocated to London in 2012, and I must say it's an exceptional healthcare facility. Without exception, every physician I've encountered has been outstanding, and I cannot emphasize enough how strongly I endorse this practice.

Compassionate doctor saved me during covid

Dr. Rodrigues stands out as an exceptionally compassionate and committed professional who truly made a difference in my life. During a critical period a few years back, he provided unwavering support through my difficult journey, especially amid the complex challenges posed by the pandemic. His genuine care and guidance were instrumental in helping me navigate and ultimately resolve my serious health issue. I am profoundly grateful for his extraordinary dedication and support.

Kind nurses made my day better

Exceptional healthcare support with a compassionate approach. Staff demonstrated outstanding professionalism and genuine concern for patient well-being.

Friendly team helped me out quickly

Friendly and dependable employees with a great approach to customer service

Caring doctor who treats patients like family

Throughout my lifetime as a patient at this medical practice, I wholeheartedly endorse it for anyone seeking a reliable GP. Electronic consultations are consistently addressed promptly, frequently receiving a response on the same day they are sent. I've consistently found the physicians to be comprehensive and empathetic. The reception staff are equally diligent and incredibly supportive. Dr Hai has consistently demonstrated extraordinary commitment to myself and my family. The exceptional care we experienced during my father's critical illness and end-of-life stage was truly remarkable, with continued outstanding support afterward. He once shared his belief that every physician should treat patients with the same compassion they would show their own mother, and he genuinely embodies this philosophy in his approach. Dr Hai represents the very best of the NHS and is genuinely an outstanding medical professional!

Caring doctors who truly listen

An outstanding general practitioner serving the Islington area, truly exceptional in every way.

Dr hai's compassionate care for john

On behalf of the late Mr. John W S Newman, I wish to express my gratitude for the exceptional care provided at The Islington Central Medical Centre. Throughout his many years as a patient, the quality of treatment was consistently outstanding, right up to his final moments. His primary physician, Dr. Adel Hai, was not only professionally competent but also personally compassionate, offering invaluable support and guidance to me during John's last days, including making home visits. I want to extend my sincere thanks to Dr. Hai and the entire medical team at the surgery. Their dedication and commitment were truly remarkable, and their service represents the highest standard of primary healthcare. Your collective efforts are deeply appreciated. Brenda Woods

Caring doctors helped us both feel better

Throughout the years, I've consistently experienced exceptional care from both the reception staff and medical professionals, particularly during the last twelve months while dealing with some persistent health issues. My husband, who previously was hesitant about seeking medical advice, now readily consults the doctors when he has any health-related concerns. The treatment we've received has been nothing short of excellent. Having been patients at the St. Paul's Road location and now at Islington Central, we remain thoroughly satisfied and look forward to continuing our care with this practice.

Dr Trivedi's compassionate care today

This medical centre truly stands out. I'm thrilled with my interaction with Dr. Trivedi today, who demonstrated exceptional professionalism and provided care with remarkable patience and attentiveness. I want to specifically praise Geraldine for her outstanding professionalism and remarkable ability to listen. It's clear she excels in her role and represents an exemplary standard of patient interaction. If I were managing this facility, I would certainly hold her up as a benchmark for customer service excellence for all reception staff to emulate. The entire reception team deserves recognition for delivering high-quality service, particularly in scheduling and responding to appointments. They were especially responsive when I required urgent assistance. The physicians at this surgery are consistently impressive, displaying professionalism and fairness across the board. A Genuine and Heartfelt Testimonial. Continue Your Excellent Work, Team. 😊