Patient Experience Summary

Patients consistently report positive experiences with clinical care, describing physicians as compassionate, skilled, and thorough in their approach to consultations. The reception experience receives particular praise, with staff noted for being welcoming, responsive, and helpful when scheduling appointments. Many patients highlight prompt access to same-day or next-day appointments, and electronic consultation systems are frequently mentioned as delivering quick responses. Communication during consultations is valued, with patients appreciating doctors who take time to explain conditions and involve them in treatment decisions.

However, some challenges emerge across the feedback. Appointment scheduling, particularly the early morning rush to secure same-day slots, creates frustration for working patients. Staff rotation affects continuity of care, with some patients reporting the need to repeatedly explain their medical history to different doctors. Online systems for booking and prescription requests occasionally present barriers, with patients describing confusing interfaces and unavailable reception staff at certain times. A small number of reviews describe poor responsiveness during critical health issues and gaps in follow-up care.

The practice environment is consistently described as clean and well-organised, and the team demonstrates genuine commitment to patient wellbeing. Recent improvements in organisation and responsiveness are noted by long-term patients, suggesting positive changes in practice operations over time.

Appointment

79.56 %
Great

Reception

84.32 %
Great

Cleanliness

88.75 %
Excellent

Care

83.18 %
Great

Respect

85.42 %
Excellent

Seen on time

76.89 %
Great

Filter

AA

A.l-c A. Google one year ago

Rating

Bad!

Not worth the long wait times

Limited scheduling options, with a strong push towards remote appointments instead of in-person meetings

More Info
JW

James W. Google one year ago

Rating

Excellent!

Caring doctors who truly listen

I've been a patient at Islington Central Medical Centre for an extended period. The entire staff - from reception to medical professionals - are exceptional. They've been incredibly supportive during both my health challenges and wellness maintenance.

More Info
ER

Elizabeth R. Google one year ago

Rating

Excellent!

Helpful nurses and kind staff at medical centre

I extend my heartfelt gratitude to the entire team at Islington Central Medical Centre. The reception staff are welcoming and incredibly supportive when scheduling physician consultations. Nursing professionals remain accessible outside standard hours and during weekends, handling routine tasks such as wound dressing and addressing minor health concerns. The medical treatment my husband and I have experienced is remarkably thorough, compassionate, and professional. Elizabeth Ridley.

More Info
RA

Raditya A. Google one year ago

Rating

Excellent!

Ashim sorted out my medical queries

I reached out with some queries about scheduling and related matters. Ashim was incredibly supportive and provided excellent assistance. I'm thoroughly satisfied with my registration at this medical practice.

More Info
GM

Georgina M. Google one year ago

Rating

Excellent!

Fast and friendly medical care

The surgical team has been incredibly responsive, promptly addressing my e-consults and efficiently scheduling appointments whenever necessary - truly grateful for their excellent service!

More Info
ML

Marion L. Google 2 years ago

Rating

Excellent!

Helped my elderly relative quickly

I was truly impressed by the exceptional support I received while addressing a critical issue for my aging family member. The administrative staff reached out to me swiftly and were incredibly compassionate, supportive, and understanding in expediting an urgent referral. In my previous interactions, I've also found the Reception staff and general practitioners to be consistently attentive and considerate. Heartfelt appreciation goes out to the entire team.

More Info
ED

Emma D. Google 2 years ago

Rating

Excellent!

Quick and thorough morning checkup

I just had an outstanding interaction with my neighborhood medical practice. This morning at 8am, I successfully booked three appointments for today after being abroad for a year. I required blood tests, a cervical screening, and mole examination. Remarkably, I managed to schedule all three procedures on the same day, which was incredibly convenient since this was my sole day off. The receptionists Geraldine and Louis are absolutely delightful and consistently demonstrate exceptional kindness and support. Dr. Natalie Jefco is truly an asset to the team. Despite her hectic schedule, she efficiently reviewed my moles and discussed my blood work during a single consultation. Natalie's compassionate approach was impressive. The phlebotomist even accommodated me 25 minutes earlier than my designated time slot, which left me genuinely astonished and thrilled. It appears the service quality has significantly improved post-pandemic, and my confidence in the NHS is gradually being reinstated.

More Info
PP

Peter P. Google 2 years ago

Rating

Excellent!

Kind doctor who truly cares

Islington Central Medical Centre is a compassionate and proficient healthcare facility that I consider myself fortunate to be associated with. Dr Hai has consistently been an exceptional general practitioner, providing outstanding care not just for me, but for my entire family over the years. I extend my deepest gratitude to all the staff at the surgery.

More Info
TT

Theresa T. Google 2 years ago

Rating

Great!

Smooth sailing after long wait

The scheduling process was somewhat lengthy, but once I was seen, the experience was smooth and satisfactory.

More Info
SS

Sara S. Google 2 years ago

Rating

Great!

Helpful doctor after slow reception check-in

The front desk staff struggled to locate my scheduled visit, yet once they did, the wait was minimal. My consultation with Dr Bharhaj was incredibly informative. He attentively heard my concerns and offered thoughtful, well-considered answers that demonstrated he had thoroughly reviewed my medical background. He successfully issued the required prescriptions for me. Much appreciation.

More Info
GS

Gary S. Google 2 years ago

Rating

Excellent!

Quick fix at medical centre

I encountered a small hiccup with an email regarding a recurring prescription, so I visited the surgery and the matter was resolved swiftly within 15 minutes. The personnel were exceptionally outstanding, demonstrating professionalism in every aspect of their service. MUCH APPRECIATION TO ISLINGTON CENTRAL MEDICAL CENTRE.

More Info
CA

Charlie A. Google 2 years ago

Rating

Excellent!

Doctors who really listen to me

My interactions with this healthcare facility have consistently been top-notch. The staff consistently demonstrates compassion and understanding towards all of my various medical concerns.

More Info
RR

R R. Google 2 years ago

Rating

Excellent!

Friendly staff and thorough gp care

I understand that some patients might struggle to reach their GP on the day of calling, but this hasn't been my personal experience. Islington Central Medical Centre operates with clear efficiency and excellent management. My consultations with the doctors are consistently comprehensive, and I always feel genuinely heard. I've been encouraging my teenager to discuss health concerns like coughs and colds, and I'm consistently impressed by the GPs' attentiveness and supportive approach. All the physicians strike me as highly professional and well-informed, and they often take the initiative to follow up on matters like blood test results. I must specifically mention Dr. Louis Brassey, who was particularly outstanding during a recent visit. What truly sets this practice apart, however, are the administrative staff. They're invariably friendly, responsive, and diligent about scheduling appointments. Despite being clearly busy, they consistently manage to remain helpful and engaged. Overall, I consider this surgery to be exceptional - while I can't compare it directly to others, I'm genuinely pleased that I chose this practice.

More Info
PL

Polly L. Google 2 years ago

Rating

Excellent!

Warm welcome at the doctor's office

The front desk staff are welcoming and accommodating. The office environment exudes a sense of gentle compassion, and I consistently find it easy to schedule and receive medical appointments.

More Info
EM

Eirlys M. Google 2 years ago

Rating

Excellent!

Family's trusted doctor for decades

Over four decades, I've relied on this medical practice, and they've consistently provided exceptional care for my entire family. Every physician we've encountered has been outstanding, demonstrating a level of commitment that truly sets them apart. They've repeatedly exceeded our expectations, showing genuine compassion and dedication. I am incredibly grateful and wouldn't consider seeking medical treatment anywhere else. My heartfelt thanks for the remarkable care you've provided us throughout the years.

More Info
CB

Clair B. Google 2 years ago

Rating

Average!

Rude receptionists dampened my doctor's visit

Medical professionals are consistently excellent, yet the front desk staff continue to undermine their quality of service

More Info
AV

Annie V. Google 2 years ago

Rating

Excellent!

Responsive team made our procedure smooth

A welcoming medical procedure that demonstrated exceptional attentiveness to our specific requirements.

More Info
RK

Rachael K. Google 2 years ago

Rating

Excellent!

Dr Hunter saved my medical day

Dr. Hunter stands out as an exceptional physician at the clinic, especially compared to the practitioners who preceded him.

More Info
SG

Sophie G. Google 2 years ago

Rating

Excellent!

Quick and caring medical visit

Excellent customer care from start to finish. The staff promptly returned my call to schedule an appointment, and the receptionist was incredibly friendly and efficient. When I arrived, the wait time was minimal, and during the consultation, the doctor took ample time to thoroughly explain my condition and the necessity of prescribing antibiotics.

More Info
MA

Marcelo A. Google 2 years ago

Rating

Excellent!

Caring nurses made my hospital stay better

The medical personnel consistently demonstrate exceptional compassion and attentiveness towards patients throughout their entire care process.

More Info

For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

Claim & Manage Profile
Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 73590445
  • Islington Central M. Ctr 28 Laycock Street London N1 1SW

Patient Experience Summary

Patients consistently report positive experiences with clinical care, describing physicians as compassionate, skilled, and thorough in their approach to consultations. The reception experience receives particular praise, with staff noted for being welcoming, responsive, and helpful when scheduling appointments. Many patients highlight prompt access to same-day or next-day appointments, and electronic consultation systems are frequently mentioned as delivering quick responses. Communication during consultations is valued, with patients appreciating doctors who take time to explain conditions and involve them in treatment decisions.

However, some challenges emerge across the feedback. Appointment scheduling, particularly the early morning rush to secure same-day slots, creates frustration for working patients. Staff rotation affects continuity of care, with some patients reporting the need to repeatedly explain their medical history to different doctors. Online systems for booking and prescription requests occasionally present barriers, with patients describing confusing interfaces and unavailable reception staff at certain times. A small number of reviews describe poor responsiveness during critical health issues and gaps in follow-up care.

The practice environment is consistently described as clean and well-organised, and the team demonstrates genuine commitment to patient wellbeing. Recent improvements in organisation and responsiveness are noted by long-term patients, suggesting positive changes in practice operations over time.

Appointment

79.56 %
Great

Reception

84.32 %
Great

Cleanliness

88.75 %
Excellent

Care

83.18 %
Great

Respect

85.42 %
Excellent

Seen on time

76.89 %
Great
Filter

Order By

Rating