Patient Experience Summary

Patients consistently report positive experiences with clinical care, communication, and professional expertise across the practice. Medical professionals are frequently described as compassionate, thorough in their explanations, and attentive to patient concerns, with particular praise for their ability to provide reassurance and build confidence in the service. Reception and administrative staff are noted for their courtesy, warmth, and supportive approach, with several patients highlighting smooth booking experiences and responsive telephone interactions.

Appointment access remains a significant challenge, with multiple patients reporting difficulty reaching the practice by phone, limited availability of timely slots, and the need for repeated attempts to secure appointments. Some patients described frustration with phone access barriers and the pressure of early morning booking windows, though others noted that once connected, staff responded promptly and helpfully.

The practice demonstrates strong organisation and professional standards in clinical consultations, diagnostic procedures, and continuity of care. Patients appreciate the welcoming environment and the practice's ability to handle complex cases with meticulous attention, though capacity constraints and appointment availability continue to impact the overall experience for some service users.

Appointment

75.20 %
Great

Reception

81.30 %
Great

Cleanliness

75.00 %
Great

Care

85.60 %
Excellent

Respect

84.15 %
Great

Seen on time

76.85 %
Great

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AB

Andrew B. Google 9 months ago

Rating

Excellent!

Helpful staff caught my high blood pressure

Visited a health center for a blood pressure check. They directed me to the surgical department with my initial measurements. The front desk staff promptly connected me with my doctor, and I underwent another BP test using a monitoring device, which showed a marginally reduced reading. The physician then requested a consultation. The entire process was incredibly composed, meticulous, and supportive, though somewhat worrying due to my unexpectedly elevated blood pressure without a clear explanation. I'm truly appreciative of their professional approach and care.

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SG

Sally G. Google 10 months ago

Rating

Excellent!

Friendly Doctor Helped My Hip Pain

I visited Dr. Marvel today regarding my persistent hip and lower back discomfort. She was truly exceptional - meticulously examining my condition, carefully walking me through her insights, and outlining a treatment plan that I find completely satisfactory. Moreover, she was wonderfully upbeat and energetic, which was especially impressive given the early hour of our appointment!

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SS

Sue S. Google 10 months ago

Rating

Excellent!

Nurse Sarah Listened and Really Helped Me

I met with nurse Sarah today, and she was absolutely exceptional. Her expertise, compassion, and supportive approach were outstanding. She took the time to thoroughly explain everything, offering valuable guidance and practical advice. Without a doubt, she's the most impressive healthcare professional I've encountered recently. I really wish I could have her as my consistent primary care provider, instead of having to navigate through multiple different doctors at each visit.

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LL

Lena L. Google 10 months ago

Rating

Excellent!

Dr Francis Made Us Feel Heard

During a recent medical consultation for my two children, we had the pleasure of meeting Dr. Francis. His exceptional bedside manner was truly remarkable - he demonstrated compassion, warmth, and professionalism throughout the entire appointment. I cannot speak highly enough of Dr. Francis and would wholeheartedly endorse him to anyone seeking a caring and competent healthcare provider.

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DH

Doreen H. Google 10 months ago

Rating

Excellent!

Julie saved me from these awful bites

I reached out to Julie today regarding my severe insect bite problem. Although insect bites aren't typically something your clinic handles, I had already sought treatment at the hospital twice. Julie demonstrated incredible compassion and, after consulting with a physician, successfully secured an appointment for me. The doctor I saw was equally supportive and understanding.

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CE

Clive E. Google 10 months ago

Rating

Excellent!

Quick help during a tricky morning

Impressive customer support at Ivy Grove today, even though their website initially appears intimidating and unwelcoming.

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SH

Susan H. Google one year ago

Rating

Excellent!

Caring Doctors Made Me Feel Understood

The medical professionals and support team here consistently demonstrate exceptional care. Despite the challenging nature of their work, they maintain a warm and empathetic approach that never fails to impress me. I have consistently felt well-supported and valued during my interactions with this healthcare team.

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AA

Alan A. Google one year ago

Rating

Excellent!

Quick and helpful doctor visit

Dr. Wong provided exceptional care and shared highly informative insights during our consultation.

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EG

Elaine G. Google one year ago

Rating

Excellent!

Quick and Easy Physio Referral Process

Highly pleased with the smooth process of scheduling a physiotherapy consultation and receiving the necessary referral.

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DH

Donna H. Google one year ago

Rating

Excellent!

Friendly staff helped me find answers

I had to wait in line to speak with the front desk staff, but they were incredibly welcoming and guided me to the appropriate physician. My consultation with Dr. Greer was extremely pleasant, and she has taken all the necessary steps to help me find clarity about my medical situation.

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FS

Fiona S. Google one year ago

Rating

Excellent!

Morning Consultation Cleared Up Everything

Exceptional and comprehensive appointment with Dr Marvel today. Left feeling informed and with a well-defined strategy for moving forward.

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SW

Stephen W. Google one year ago

Rating

Excellent!

Quick help from caring staff this afternoon

I'm truly grateful to Sarah and Dr. Wong for their swift response today, addressing my worries with such care and providing a timely callback that meant a lot to me.

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AF

Andrea F. Google one year ago

Rating

Excellent!

Great doctors who really care

Medical professionals have thoroughly addressed and resolved my health concerns with attentive care and comprehensive support.

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JM

Jen M. Google one year ago

Rating

Excellent!

Dr Neely's Care Turned My Day Around

Met with Dr. Neely, and she was incredibly accommodating. Every concern was addressed with care, and I walked away with a renewed sense of hope and a clear strategy moving forward. She truly went above and beyond! Highly recommended. ⭐

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HA

Hannah A. Google one year ago

Rating

Excellent!

Friendly Staff Made My Day

Every employee here is consistently compassionate and supportive. The updated documentation process is impressively streamlined and user-friendly. I truly appreciate the entire team's dedication and excellence!

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JD

Jan D. Google one year ago

Rating

Excellent!

Smooth Registration at Friendly Ivy Grove

I just signed up with Ivy Grove, and the enrollment process was incredibly smooth. The team was remarkably friendly and went out of their way to make me feel comfortable during the registration.

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CE

Colin E. Google one year ago

Rating

Excellent!

Helpful checkup with Dr. Thompson

A fulfilling consultation with our physician

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ME

Michele E. Google one year ago

Rating

Excellent!

Quick and caring doctor visit

Dr. Wong demonstrated exceptional bedside manner, expertise, compassion, and attentiveness. His professional approach and deep knowledge made the entire medical consultation both comfortable and informative.

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AD

Alice D. Google one year ago

Rating

Excellent!

Helpful care when I needed it most

The care and guidance I received during my visit today exceeded my expectations and left me thoroughly satisfied.

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JB

Jean B. Google one year ago

Rating

Excellent!

Early Morning Call with a Helpful Doctor

I received a notification about an upcoming telephone consultation with my physician. The doctor called slightly ahead of the scheduled time, but I was prepared for his call. He provided a comprehensive explanation and demonstrated exceptional professionalism, courtesy, and warmth. Throughout my experiences with IVY GROVE medical practice, I have consistently found the entire staff, whether encountered in person or via telephone, to be both approachable and competent. In my assessment, it is a well-organized and smoothly operating medical facility.

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01773 514130
  • Ivy Grove Surgery Steeple Drive Ripley Derbyshire DE5 3TH

Patient Experience Summary

Patients consistently report positive experiences with clinical care, communication, and professional expertise across the practice. Medical professionals are frequently described as compassionate, thorough in their explanations, and attentive to patient concerns, with particular praise for their ability to provide reassurance and build confidence in the service. Reception and administrative staff are noted for their courtesy, warmth, and supportive approach, with several patients highlighting smooth booking experiences and responsive telephone interactions.

Appointment access remains a significant challenge, with multiple patients reporting difficulty reaching the practice by phone, limited availability of timely slots, and the need for repeated attempts to secure appointments. Some patients described frustration with phone access barriers and the pressure of early morning booking windows, though others noted that once connected, staff responded promptly and helpfully.

The practice demonstrates strong organisation and professional standards in clinical consultations, diagnostic procedures, and continuity of care. Patients appreciate the welcoming environment and the practice's ability to handle complex cases with meticulous attention, though capacity constraints and appointment availability continue to impact the overall experience for some service users.

Appointment

75.20 %
Great

Reception

81.30 %
Great

Cleanliness

75.00 %
Great

Care

85.60 %
Excellent

Respect

84.15 %
Great

Seen on time

76.85 %
Great
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