Ivy Grove Surgery

Quick and Easy Morning Checkup

Seamless and hassle-free scheduling experience

Dr Pickard saved my morning appointment

Dr. Pickard truly shines at the medical practice - an exceptional professional who brings immense value to the team

Dr Pickard Helped Us Through a Tough Time

Dr Pickard has been exceptional recently, providing outstanding care for both myself and my spouse. She was attentive to our concerns and responded with thoughtful, targeted solutions. Her compassionate and empathetic approach truly stands out. Additionally, I want to highlight that the entire team at Ivy Grove is consistently professional and helpful. We are thrilled that Dr Pickard has become part of our medical practice. Our sincere appreciation.

Rude staff and impossible appointment system

My interaction with Lynsey was unsatisfactory. She advised me to schedule a prescription review. After spending three days attempting to book by phone, I visited the surgery and was informed by the receptionist that no appointments were available, and I should call back after 8am. I explained that I had already tried calling, and by 8:20am all slots were gone, and twice I couldn't even reach anyone in time. I was then subjected to aggressive accusations of dishonesty. She loudly declared she would summon the practice manager, to which I agreed, knowing I had done nothing wrong. He arrived and insisted we move to a private room, seemingly to prevent other patients from overhearing. I expressed my dissatisfaction with the receptionist's treatment and stated my intention to file a complaint with the NHS. He proceeded to offer various excuses for the staff's behavior and the surgery's management. After several minutes of justifications, I realized the matter would remain unresolved, and I reiterated my plan to complain. His response was to discourage pursuing the complaint. I requested the door be unlocked and departed. I have subsequently filed a complaint with the NHS. As a 73-year-old pensioner with arthritis and partial sight, I have previously been forced to walk one and a half miles and queue outside the surgery at 7:30am in heavy rain just to secure a doctor's appointment.

Early morning quick fix for my health

Called early morning, found myself seventh in line, but quickly scheduled a callback. Received the call before 11, consulted with the physician, and had my prescription transmitted to the pharmacy in under 60 minutes.

Quick and Clear Covid Test Procedure

Extremely supportive and enlightening examination currently in progress, simply anticipating the outcomes

Quick Appointments, Caring Staff at Busy Clinic

The medical team here is exceptional, from physicians to nursing staff and administrative personnel. Although the clinic operates at full capacity, the employees demonstrate remarkable dedication, with a slight deduction in rating due to the challenge of securing timely appointment slots. Specifically, Nurse Practitioner Alyssa and Dr. Lavender stand out as outstanding professionals - compassionate, understanding, and genuinely committed to patient care.

Quick Care When I Needed It

Managed to secure a surgical slot after a second attempt, with an appointment scheduled in just three hours. Dr. Lavender was exceptionally compassionate, polite, and supportive throughout the process.

Quick and Painless Implant Replacement by Dr Greer

During my recent procedure, I was pleasantly surprised by how smoothly the implant removal and replacement went. The discomfort was minimal, and I experienced hardly any bruising. Dr. Greer's expertise made all the difference, and I couldn't be more satisfied with the outcome!

Lindsey's Thorough Walkthrough Cleared Everything Up

Fantastic interaction. Every inquiry was addressed thoroughly. Lindsey provided a detailed and informative consultation. Together, we mapped out a clear strategy moving forward.

Quick and Thorough Morning Checkup with Dr Francis

Fantastic consultation today. Underwent a comprehensive prostate screening performed with utmost precision by Dr. Francis. Additionally, I sought guidance regarding a trigger finger condition. After a careful evaluation, I received a steroid injection to alleviate my symptoms. Absolutely delighted with the quality of care I received!

Quick help after a long wait

Experienced a bit of a wait on the phone, approximately 10 minutes, but once connected, the receptionist was friendly and supportive. Shortly after, within an hour, the general practitioner reached out, listened attentively to my concerns, and collaboratively established a suitable treatment approach.

Quick Online Booking Saved Me Time

I appreciate your efforts and services, and the online booking system is the sole feature that stands out for me.

Surgeon Did an Amazing Job

Absolutely confident in their expertise.

Lindley made my day at the office

Lindley provided exceptional customer service, being both approachable and supportive throughout our interaction x

Quick and Friendly Phone Support

Prompt and courteous phone interaction, providing useful assistance

Quick and Helpful Staff at Clinic

Professional and welcoming medical staff with a helpful front desk team.

Frustrating call with no real help

Barely managed to get through after multiple attempts, and eventually addressed the primary concerns I wanted to discuss with my healthcare provider.

Quick help from Dr Wong after surgery

My consultation with Dr Wong via phone, conducted early in the morning, was concise and informative. He prescribed a new medication to address my post-surgical pain management. Impressively, I received the prescribed tablets within just six hours and am prepared to begin my treatment. I am deeply appreciative of Dr Wong's swift and attentive telephone consultation, during which he carefully listened to my concerns and provided compassionate support through this challenging recovery phase.

Dr. Lavender Saved My Health at Last

Dr. Lavender stands out as the most exceptional healthcare professional I've encountered throughout my entire six-decade lifetime.