Ivy Grove Surgery
Great! (71 reviews)
Great! (71 reviews)
Patients consistently report positive experiences with clinical care, communication, and professional expertise across the practice. Medical professionals are frequently described as compassionate, thorough in their explanations, and attentive to patient concerns, with particular praise for their ability to provide reassurance and build confidence in the service. Reception and administrative staff are noted for their courtesy, warmth, and supportive approach, with several patients highlighting smooth booking experiences and responsive telephone interactions.
Appointment access remains a significant challenge, with multiple patients reporting difficulty reaching the practice by phone, limited availability of timely slots, and the need for repeated attempts to secure appointments. Some patients described frustration with phone access barriers and the pressure of early morning booking windows, though others noted that once connected, staff responded promptly and helpfully.
The practice demonstrates strong organisation and professional standards in clinical consultations, diagnostic procedures, and continuity of care. Patients appreciate the welcoming environment and the practice's ability to handle complex cases with meticulous attention, though capacity constraints and appointment availability continue to impact the overall experience for some service users.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
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Patients consistently report positive experiences with clinical care, communication, and professional expertise across the practice. Medical professionals are frequently described as compassionate, thorough in their explanations, and attentive to patient concerns, with particular praise for their ability to provide reassurance and build confidence in the service. Reception and administrative staff are noted for their courtesy, warmth, and supportive approach, with several patients highlighting smooth booking experiences and responsive telephone interactions.
Appointment access remains a significant challenge, with multiple patients reporting difficulty reaching the practice by phone, limited availability of timely slots, and the need for repeated attempts to secure appointments. Some patients described frustration with phone access barriers and the pressure of early morning booking windows, though others noted that once connected, staff responded promptly and helpfully.
The practice demonstrates strong organisation and professional standards in clinical consultations, diagnostic procedures, and continuity of care. Patients appreciate the welcoming environment and the practice's ability to handle complex cases with meticulous attention, though capacity constraints and appointment availability continue to impact the overall experience for some service users.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Dianne H.
one year ago
Excellent!
Compassionate Doctor Helped Me After Hospital Stay
I requested a telephone consultation with Dr Wong this afternoon. After leaving the hospital feeling abandoned and unsupported, Dr Wong thoroughly addressed every query and articulated his guidance with exceptional clarity. He gave me his full attention, never making me feel hurried, and his recommendations were completely logical. I experienced a profound sense of comfort knowing I had such a compassionate professional to discuss my concerns with. My sincere appreciation goes to Dr Wong.
Greg W.
one year ago
Excellent!
Dr Wong's Caring Approach Helped Me
Dr. Wong's demeanor was exceptionally courteous and competent during our interaction, leaving me thoroughly impressed by the professionalism displayed.
Ann J.
one year ago
Excellent!
Alyssia Made Me Feel Comfortable and Supported
The staff here are incredibly welcoming and compassionate. My consultant Alyssia demonstrated profound expertise and provided a comforting presence, truly excelling in her role. I'm grateful for the outstanding care delivered by Ivy Grove.
Jac C.
one year ago
Excellent!
Alyssa helped me solve my problem quickly
Alyssa provided outstanding service, making me feel fully heard and supported throughout our interaction. Her approach was incredibly helpful and professional. I truly appreciate the care she demonstrated.
Mick L.
one year ago
Excellent!
Quick and Caring Doctor's Appointment
Fantastic customer care from start to finish. The front desk staff member, Mandy, demonstrated exceptional politeness and was incredibly supportive. Moreover, the physician promptly contacted my wife, providing a comprehensive consultation within just 20 minutes.
Rebecca G.
2 years ago
Excellent!
Fantastic care from start to finish
Exceptionally comprehensive and compassionate. No issues whatsoever with the care I received.
Jill T.
2 years ago
Excellent!
Compassionate Nurse Sarah Made My Appointment Easy
I recently consulted with nurse Sarah Braun at Ivy Grove Surgery, and I must say the practice is fortunate to have such a compassionate professional. She was incredibly warm and understanding about my circumstances, listening carefully and providing me with valuable guidance and supportive recommendations for my next steps.
Angela T.
2 years ago
Excellent!
Clear answers from a caring doctor
Dr. Wong's communication skills are outstanding. He thoroughly explained everything, effectively alleviating all of my concerns and putting my mind at ease.
Trevor F.
2 years ago
Excellent!
Compassionate Doctors at Ivy Grove Surgery
The medical attention I've experienced at Ivy Grove Surgery lately has been absolutely outstanding. Dr. Greer and Dr. Marval have truly been remarkable in their approach and treatment.
Mandy A.
2 years ago
Excellent!
Friendly Staff Made My Checkup Smooth
Dr. Greer provides exceptional patient care, and the front desk team consistently demonstrates outstanding courtesy and support!
Patricia L.
2 years ago
Excellent!
Quick and helpful phone consultation with Dr. Francis
Scheduled a phone consultation with Dr. Francis on May 30th, 2024