James Alexander Family Practice

Welcoming reception and clean waiting area

Excellent practice

Receptionists were dismissive and unhelpful to patients

The reception staff can come across as quite abrupt when dealing with patients. This manner of interaction seems to affect multiple people attending the practice, which understandably causes frustration. I've noticed this behaviour not just in my own visits but also when observing how others are treated.

Welcoming reception staff made all the difference

Excellent medical facility

Blood test requests ignored despite serious symptoms

I have had two recent appointments that did not result in any action being taken. No blood tests were offered despite experiencing symptoms consistent with previous episodes of anaemia, which have previously required emergency treatment. I was experiencing the same symptoms as before, and although a specialist clinic had recommended regular blood monitoring, none was arranged. Instead, my blood pressure was checked. I also submitted a request for blood tests through the online system, but this was not actioned either. I am concerned that this situation may escalate to requiring emergency services intervention when my symptoms become more severe. I contacted 111 about my symptoms and was advised to call 999, which would place additional strain on emergency services. This is something I feel should be addressed at GP level before reaching that point. Additionally, I experienced a delay of two weeks in having a repeat prescription approved following a review, and I had to follow up myself after running out of medication. I want to note that I do not frequently visit my GP and do not consider myself to be an anxious patient, which is why I find this lack of action particularly concerning.

Reception staff helped me get urgent mental health support

After struggling with my mental health and feeling quite lost, I was fortunate to encounter a receptionist who went above and beyond to help arrange an appointment for me. I was then seen by a doctor who proved to be exceptionally kind and compassionate. I genuinely feel that I am finally receiving the support I need.

Receptionist went the extra mile for me

I recently had a positive experience at my GP practice, which is quite rare for me. The receptionist who assisted me was genuinely pleasant and went above and beyond to help. They showed real concern for my situation and helpfully suggested alternative appointment times including evenings and weekends to suit my schedule. I was very impressed with their service and appreciate their efforts.

Staff understood my situation and helped

During these hectic times, I must acknowledge that the team at the practice has been exceptionally supportive and compassionate regarding my concerns. Given my professional background working in a similar administrative role for nearly four decades, I have a good understanding of how challenging such work can be.

Receptionists made booking appointments nearly impossible

I rarely post negative reviews, but I felt compelled to share my experience. The reception staff provided a disappointing level of service that made it difficult for me to manage my healthcare needs effectively. I felt that my concerns about my wellbeing were not given adequate consideration.

Staff followed through on every promise made

I would like to express my appreciation to the practice for the exceptional support provided over recent weeks. My father was a patient for only a brief period, yet the standard of care we received was outstanding. I would particularly like to acknowledge one member of staff who demonstrated exceptional dedication and went well beyond their usual responsibilities. They provided us with candid, straightforward information that enabled us to have meaningful time together that we might otherwise have missed. This individual was honest, compassionate, thoughtful and most importantly, dependable. Whenever they committed to contacting us, they followed through without fail. Each time they promised to visit, they kept that promise. They even arranged for a colleague to reach out and check on us during their absence. Most significantly, when my father sadly passed away while they were on leave, they took the time to call upon their return to offer their condolences. Our family will remain deeply grateful for everything this person has done for us during this difficult time. If every medical practice had someone with this level of commitment and care, it would make a real difference. Please value this member of staff, as such dedication and willingness to exceed expectations is genuinely rare. Thank you again, and our gratitude is boundless.

Rude receptionists and long prescription delays

This has been the most disappointing medical practice I have experienced. There have been extended periods without access to established practitioners, with only trainees available for appointments. The reception staff have been unhelpful and dismissive on numerous occasions. Additionally, there have been repeated instances where medications were not ready at the promised times.

Disorganised practice with unclear responsibility

The practice appears to lack clear organisation. There seems to be uncertainty about who is accountable for various matters.

Reception staff dismissed concerns without proper help

I rarely leave negative feedback, but I felt compelled to share my experience with this practice. The lack of in-person doctor consultations remains a significant concern, with most appointments conducted by healthcare professionals rather than doctors. I experienced issues with prescriptions being discontinued without prior notification, and when seeking assistance, I was told this fell outside the scope of reception staff responsibilities. My children required routine respiratory reviews, and it appears the documentation has not been properly processed, yet their medications were halted pending completion of another appointment. The overall management of these matters felt disorganised and frustrating. I have since transferred to another practice and completed the necessary registration paperwork there. I was relieved to move away from what I perceived as inadequate care coordination.

Phone queue was absolutely dreadful

The telephone manner experienced when contacting the practice leaves much to be desired, and reaching someone can be extremely time-consuming.

Reception staff need better communication training

The reception staff could benefit from improvement. It would be helpful if inquiries were met with more constructive responses rather than being redirected back to the caller. This pattern has been consistent across multiple interactions.

Staff dismissive about mental health concerns

The staff were unhelpful regarding my healthcare needs and there were concerns about medication management and staff qualifications. I am planning to seek care elsewhere.

Phone lines tough but appointments easier now

The clinical staff member demonstrated kindness, care and professionalism throughout. Their continued support has been greatly valued. They showed a willingness to help with any query or concern. It would be beneficial to have more staff with this approach. Most of the reception team provide good service, though there are occasional issues. Telephone access can be challenging, however the ability to book in-person appointments once contact is made has been a positive development.

Refused to see young child in person

The practice declined to provide an in-person appointment for a young child when medical attention was needed. No medication was dispensed. I would not describe this as adequate family care and will be seeking services elsewhere. This practice appears to have a reputation that causes people to look for alternative providers.

Staff really listened and helped mum well

Nothing but praise for the staff and clinicians here, including those covering shifts. This is not my own practice but my mother's surgery. They have all been wonderful in supporting my mother. Absolutely dedicated to their work. I cannot thank them enough.

Friendly reception made booking straightforward

Excellent practice that I have found to be the best I have ever experienced!

Receptionists blocking medication requests without explanation

This surgery has been a disappointing experience. When ordering medication, there have been issues with timely processing, which has caused significant gaps in treatment. Additionally, when requesting prescriptions, reception staff appear to make clinical judgements about whether medication is necessary, sometimes refusing requests and declining to take responsibility for the outcome. This approach to patient care is concerning. I would not recommend this surgery to others, particularly those who rely on consistent and timely access to their medications.