James Street Group Practice

Long waits on phone queues for urgent results

The level of service provided at this practice is genuinely concerning. It appears to require significant improvement in its operational standards and patient care approach. When test results come back requiring urgent attention, patients should reasonably expect prompt contact from clinical staff rather than experiencing prolonged delays. Instead, attempting to reach the practice involves spending considerable time navigating a phone system that frequently disconnects calls. Based on this experience, I would recommend considering alternative healthcare providers for your wellbeing.

Impossible to book an appointment here

Extremely disappointing. I have been making considerable effort over several weeks to secure a standard appointment without success, and the receptionist's manner was unhelpful and unwelcoming.

Vaccine appointment communication could be better

Still waiting to receive notification about scheduling my vaccination appointment. I'm in my sixties and haven't heard anything yet, while I understand other local surgeries are already vaccinating people in younger age groups. This seems inconsistent. I have received official correspondence indicating I'm eligible, but the suggested location would require significant travel during current restrictions, which is problematic for me.

Reception staff was unnecessarily rude about mask policy

We had a really disappointing experience when attending an appointment with very short notice. My partner forgot to bring a mask due to the rushed circumstances, and upon arrival was spoken to in a manner that felt unnecessarily harsh and unwelcoming. We understand that protocols need to be followed, but the way the interaction was handled lacked compassion given that we were concerned parents trying to get our child seen. The overall tone from staff during our visit left us feeling quite upset and disrespected.

Phone lines constantly busy and unhelpful

This practice has significant issues with accessibility. Calls are difficult to get through on, and when contact is made, the reception staff come across as dismissive and curt, often cutting conversations short before explaining that appointment slots are unavailable. Despite what appears to be a pattern of similar feedback, there seems to be little effort to address these service concerns.

Online booking made appointments much easier

A sizeable medical facility with digital appointment scheduling has streamlined many aspects of the service. The majority of front desk staff demonstrate helpfulness when managing what appears to be a demanding role.

Long phone queues and unhelpful reception staff

I was asked to call back at eight and waited for 45 minutes. Additionally, if there are issues, patients must walk to collect prescriptions and then travel to the pharmacy, which seems unnecessarily complicated. It appears there may be trust concerns with delivery arrangements, and this approach lacks consideration for patient circumstances. I have experienced instances where staff interactions felt dismissive, and I observed what appeared to be unprofessional behaviour towards another patient seeking medication. The approach sometimes feels rigid and inflexible. However, there are two clinicians who have provided genuine support and treated me with respect and dignity. The reception area experience has been disappointing and falls short of expectations.

Difficult to book appointments when needed

It is difficult to obtain an available appointment at this practice.

Rude receptionists and long waits for appointments

It seems they may not be concerned about negative feedback since patients feel obligated to attend regardless of service quality. The reception staff can come across as unwelcoming, and appointment delays of significant length are common. If you're bringing children to appointments, it would be wise to bring activities to keep them occupied during wait times.

Impossible to book a routine appointment

The appointment booking process has been frustrating. Multiple attempts to secure a routine appointment have been unsuccessful, with availability consistently unavailable whether calling ahead or phoning on the day. Registration with the online booking system was attempted as an alternative, but this also showed no available slots.

Door closed in face, appointment lost in system

Disappointing service experience! I looked up the opening hours online on a Thursday and saw it listed as 6:30pm. I arrived at 6:20pm hoping to book an appointment for the following week, as this location requires an in-person visit to set up an online account, unlike some other branches where online registration is available. As I approached the entrance, a receptionist was showing someone out and appeared to notice me approaching, yet proceeded to close the door without acknowledging me and walked away. It felt quite rude. I phoned on the Monday to arrange an appointment. After waiting about 5 minutes with no answer, I hung up and called back, waiting a further few minutes before speaking to someone. The receptionist provided details of the next available slot, took my details and confirmed my address, and everything seemed to be sorted... until I showed up for my appointment the following day, only to be told there was no booking registered under my name at that time. Extremely frustrating.

Long wait meant I couldn't stay for appointment

I had to leave the appointment without being seen due to a lengthy wait, as I needed to collect my children from school. I found the reception staff to be unhelpful and dismissive of my situation.

Receptionists were dismissive and phones went unanswered

The experience at this practice was disappointing in several respects. I found interactions with reception staff to be upsetting on multiple occasions. Telephone calls frequently went unanswered. The team appeared uncertain about what care options should be provided. As a result, I have decided to seek treatment elsewhere.

Booking system makes appointments nearly impossible

The appointment availability appears to be limited to a specific time slot on one day of the week. This scheduling constraint may be problematic for those with work commitments during that period, making it difficult to access services. The quality of care received has been inconsistent. The booking system feels unnecessarily complicated and frustrating to navigate.

Phone lines constantly busy and unresponsive

The practice is difficult to reach by telephone. I have been waiting for over half an hour without receiving a response to my call.