John Smith Medical Centre

service decline

it has become a nightmare getting a GP appointment since they changed hands about 18 months ago, they used to be so good, now they keep cancelling appointments and don’t reschedule them, they even have days when there’s no GP on site, this puts people’s health at risks, being informed again they’ve cancelled an appointment the day before asking people to phone to reschedule, only to be told you have to fill in the evergreen e-consult app that does’t even have a section showing they cancelled the appointment that you’ve already waited two weeks for is not efficient practice, and the curt manner that some staff treat you with seems to have something to do with it, the staff need to check their conduct and practice rules because it seems to depend on who you talk to what advice/service you’re given. the evergreen app is rubbish and not fit for purpose and staff giving mixed information on how it works is very confusing and stressful when you’re not well.

Misleading hours wasted my precious time today

YOUR ONLINE LISTED HOURS ARE COMPLETELY INACCURATE AND NEED IMMEDIATE CORRECTION. It's currently Tuesday at 4:47pm, and I've just been informed that you actually close at 6:30pm, despite your website clearly indicating 7pm. How can you refuse to assist me when it's not even close to your stated closing time? The discrepancy between your online information and actual operating hours is absolutely frustrating and makes no sense whatsoever!

Terrible service and no communication from gp surgery

I have encountered numerous frustrating situations, but my most recent experience is particularly noteworthy: The referral process is managed by someone in the administrative team. My general practitioner submitted my referral on August 15th, yet I received no notification confirming its submission. I initially allowed some time for the process to unfold. After several days, I contacted the GP and was informed that Rosie would reach out to me that week. Eventually, I discovered through my evergreen app that the referral was processed after 11 days. The waiting period for an appointment is already challenging, but the GP surgery's prolonged delay in sending out the referral is unacceptable. Furthermore, I never received a follow-up call from Rosie. Additionally, their approach to handling complaints appears dismissive. I have personally sent emails to John Smith regarding specific incidents but have not received any official response. I urge you to improve your services, as many patients depend on your care.

Friendly bee makes booking a breeze

The receptionist at the front desk was incredibly accommodating in helping me schedule my upcoming appointment.

Terrible experience with unhelpful support team

Extremely Disappointing Customer Support Experience

Friendly receptionist with a voice of an angel

Kashmir truly stands out as the most exceptional receptionist, her melodious voice providing a calming and welcoming atmosphere. Her outstanding service is highly commendable xxx

Amazing service from a true professional star

I had an exceptional interaction with Phyll, who demonstrated remarkable professionalism while maintaining a warm and courteous demeanor. Her kindness truly stood out, and I'm incredibly grateful for her excellent service. Continue being the wonderful person you are ✨️

Exceptional care at john lewis medical centre

John Lewis Medical Centre is absolutely phenomenal! The clinic's pristine environment and immaculate condition struck me immediately upon entering. Every staff member radiates professionalism and courtesy, transforming what could be a stressful medical visit into a remarkably pleasant experience. I must specifically acknowledge Phyll and Shakla, who are exceptional healthcare professionals. Their compassionate approach and outstanding service went far beyond typical expectations, ensuring I felt completely supported and at ease. Their combined expertise and genuine care truly elevated my entire medical consultation. I cannot recommend this medical center highly enough!

Exceptional care and compassion from medical team

The medical team here is outstanding. Whenever an issue arises, they go above and beyond to assist me. Today, Philis was particularly exceptional, demonstrating incredible patience and kindness while helping me reschedule my blood test with such a supportive approach.

Friendly service makes first visit a breeze

During my initial visit to John Smith surgery after completing online registration, I was greeted by the incredibly supportive receptionist named Bee. She went above and beyond to assist me, guiding me through the online app registration process and successfully scheduling appointments for my twins as I had requested. I truly appreciate Bee's friendly and accommodating service.

Great service from a helpful receptionist named Phill

Initially, there was a slight communication mix-up with Phill, but she turned out to be an incredibly pleasant receptionist. She efficiently resolved the matter smoothly and demonstrated exceptional helpfulness. Please pass along my appreciation! Thanks a lot

Incredibly friendly and supportive service

Extremely useful and supportive! 😊😃😊😃

Exceptional care and support at medical centre

The personnel at John Smith Medical Centre are exceptional and supportive. They consistently pay attention to patients' concerns and make genuine efforts to provide assistance. I am thoroughly satisfied with the quality of care and service offered.

Friendly receptionist made my medical call pleasant

I called the medical practice today, and the front desk staff member named Bee was extremely pleasant and supportive during our interaction.

Terrible customer service at this place

The front desk staff appear utterly clueless and disorganized.

Friendly staff made healthcare visit smooth and easy

The staff were incredibly supportive and accommodating. I got a call regarding my son's asthma check-up, and during the conversation, I requested a smear test appointment. The process was seamless and straightforward. I appreciate the excellent customer service.

Exceptional service with warmth and genuine care

Dear Shakla, I deeply appreciate the incredible compassion and warmth you have extended to me.

Exceptional care and support from friendly staff

I want to express that this has been an exceptional medical practice. The staff at the reception are truly remarkable and compassionate. A special shout-out to Shakla, who was incredibly supportive, helped me navigate the process, and effectively addressed most of my concerns. My sincere gratitude.

Exceptional care and compassionate medical professionals

My visit was absolutely exceptional, with doctors who genuinely pay attention to my concerns, demonstrate incredible patience, and maintain the highest level of professionalism. During today's trip to the reception to collect files, Shakla and Phil provided their typical outstanding service—they were incredibly helpful, extremely kind, and delivered top-notch customer support, just as they always do.

Warm and friendly staff made my day

Extremely warm and inviting