John Smith Medical Centre

Friendly nurse made my blood test easy

Bea provided exceptional assistance in scheduling my blood test, and I couldn't be more impressed with her service - absolutely first-rate support.

Missed appointment and terrible customer service nightmare

I scheduled a phone consultation with a confirmed appointment, with the GP expected to call at noon today. However, over 4 hours have passed since the designated time, and I've received no communication from the GP or anyone at the clinic, not even an attempt to reschedule or inform me about their inability to conduct the appointment. 06/06/25 update: The level of unprofessionalism is astounding, and I'm escalating this matter to the local Integrated Care Board. After making multiple attempts to secure a replacement appointment for the one their GP failed to attend - while emphasizing the urgency - I was met with dismissive attitudes, clear incompetence, and no alternative booking even 4 days later. I've decided to transfer to a different medical practice and will be filing a formal complaint with the local ICB. The staff's excuse for the practice manager's lack of response has been the absurd claim that "she's the practice manager and naturally very busy," which is frankly ridiculous.

Terrible service and unprofessional medical centre staff

I am utterly exasperated by the front desk personnel at John Smith Medical Centre. I was scheduled for a telephone consultation today, but no call ever materialized. During my two-hour waiting period, I contacted the reception desk three separate times to inquire about the missed appointment. Each time, the receptionist assured me that a callback was imminent. On my final attempt, she claimed I would be contacted within 20 minutes, despite being fully aware that the GP's office was closing at 6:30pm - information I, as a new patient, was not privy to. I remain without an appointment and am thoroughly dissatisfied with this entire interaction. I fully intend to escalate this matter by reaching out to the practice manager and formally lodging a complaint through the appropriate channels.

Heartwarming product exceeded my highest expectations

I appreciate your kindness and want to express my gratitude 💕

Friendly staff made my day awesome

Wonderful employees and exceptional customer care. They promptly return calls regarding any cancellations. Incredibly welcoming and approachable staff.

Compassionate care helped me through tough times

I found myself grappling with overwhelming stress and anxiety recently. Throughout my entire journey, from my first consultation onward, every single staff member I've interacted with has been incredibly supportive and compassionate. The reception team, doctors, and nurses have all been remarkable. I truly appreciate how sensitively and swiftly you've handled this challenging situation.

Fantastic product with amazing customer service

The time I've spent here has been thoroughly enjoyable and satisfying.

Fantastic healthcare with caring and efficient team

Fantastic primary care practice to be a patient with! Scheduling visits for both myself and my child is always smooth, and the entire team—from the front desk to the physicians—consistently provides a warm and welcoming experience!

Evergreen app frustration leads to healthcare headache

Frustrating experience with the staff and automated phone messages pushing the 'Evergreens App'. The app's major flaw is its restrictive access to GP services, requiring a specific letter or email link with a unique key. Unfortunately, the email link failed, forcing a download through the play store. The staff are overwhelmed with phone calls, and by the time they return your call for an appointment, all slots are already taken. Again, they recommend using the app, but no one is available to assist with setup or navigation. It seems the app's purpose is merely data collection rather than patient support. How does this app actually help patients connect with clinicians? After 9 hours, I'm updating my review because the team genuinely cares. The staff are wonderful, but the Evergreen app desperately needs improved user-friendliness.

Terrible service and unhelpful receptionist at clinic

The receptionist was incredibly uncooperative when I called. On April 30th at 11:00 AM, I tried to schedule an appointment for my grandmother, who's experiencing dizziness, but was told they had no availability. She provided zero guidance or alternative suggestions. Her only advice was to contact emergency services if my grandmother needed medical attention. I'm extremely frustrated. What's the point of paying taxes if this is the level of service we receive, only to waste hours in emergency waiting rooms? The phone representative was particularly awful. It's clear she despises her job and demonstrates zero professionalism or helpfulness. I'm completely fed up with John Smith Center. They're absolutely useless.

Compassionate care for my son's health needs

The employees demonstrate exceptional customer service and compassion. Despite the challenge of booking a same-day consultation, they went above and beyond to ensure my son received a medical evaluation and prescription by connecting him with a nearby pharmacy. Their communication is proactive, sending timely text alerts about upcoming appointments and immunizations. Moreover, they displayed remarkable patience and flexibility when I arrived behind schedule.

Phyll's exceptional service made my appointments smooth

I extend my sincere thanks to the receptionist for handling all of my scheduling needs. Special recognition goes to Phyll, who consistently goes above and beyond to provide assistance. Her outstanding customer service is truly commendable.

Getting appointments are like impossible

I was sick from Sunday 21 April and I am calling for an appointment from 22nd every day until Friday 25 April and they not given any appointments and I was referred to Pharmacy and after hearing my symptoms they told me I need to see a doctor and I called back the receptionist and they again saying that they don't have any appointments and only appointments are next week this is almost after 8 days after my sickness started. Which I believe is really crazy. It's shame that GP don't have any appointments and they keep the board "We are accepting NEW PATIENTS"

Friendly staff but inconsistent doctor experience

The front desk staff are warm and friendly. I've been a patient at this medical practice for a short time. Compared to previous healthcare providers, the advantages include: - Welcoming and courteous reception team - Straightforward process for obtaining prescription refills and specialist referrals Drawbacks: - Scheduling a prompt doctor's appointment can be challenging - I've consulted with multiple physicians and noticed variations in the quality of care Despite these issues, I'm generally satisfied with the practice and am optimistic about their future support of my healthcare needs.

Terrible healthcare service that fails patients completely

A completely ineffective and frustrating medical clinic. They refuse to schedule appointments for infants and rely on elderly physicians who provide dubious medical recommendations, making the entire healthcare experience extremely problematic.

Compassionate staff make all the difference here

The front desk staff have been incredibly supportive, and the physicians I've consulted with have been extremely comprehensive. While some individuals have shared critical feedback, I believe they fail to appreciate the challenges the receptionists face and the difficult interactions they must manage with certain patients.

Terrible service and unprofessional customer treatment

The staff display extremely unprofessional conduct, consistently communicating in a disrespectful manner. The reception personnel are particularly discourteous in their interactions. Moreover, they are entirely uncooperative about scheduling a double appointment.

Friendly receptionist makes every visit smooth and pleasant

Bee, who works at the front desk, consistently provides excellent guidance and support. While there are occasional instances where same-day scheduling isn't possible, I ultimately leave feeling completely content with the service I receive.

Amazing customer care at its finest

Exceptional customer support. The front desk team goes above and beyond to assist clients with utmost professionalism and care.

Great service with friendly and helpful staff

I've been a loyal customer for many years, and I have no grievances. Their reception staff are consistently delightful and eager to assist. Much appreciation.