John Smith Medical Centre

Great service at my local medical center

Welcoming personnel who are flexible with same-day scheduling and maintain spotless premises

Exceptional care from amazing healthcare professionals

I'd like to express my gratitude to Shakla and Philis for providing truly outstanding service. Their expertise, professionalism, and helpful approach were exceptional.

Endless wait frustrates patient at overcrowded clinic

I've been sitting in the waiting room for nearly three-quarters of an hour, and the patient queue remains stagnant at number 8. How are patients supposed to secure a consultation and address their medical concerns with a healthcare professional?

Terrible service that endangers patient health

I've had the misfortune of encountering one of the most appalling general practice surgeries imaginable. Upon relocating, I was forced to switch healthcare providers, only to discover a truly dysfunctional environment. The reception staff are not merely discourteous, but actively harmful—displaying a shocking lack of compassion and seemingly intent on deliberately obstructing patient care by strategically preventing appointment access. The practice appears to operate with minimal medical staffing, with what seems to be a single overworked doctor perpetually absent, supplemented by locum physicians who struggle to navigate basic administrative systems. I personally experienced a consultation with an elderly physician who appeared to have been hastily recalled from retirement, resulting in a catastrophic misdiagnosis that cost me three weeks of work due to his profound medical incompetence. The sole bright spot in this otherwise dismal healthcare setting is a remarkably competent and empathetic healthcare assistant who conducts blood pressure and sugar level assessments—her professionalism stands in stark contrast to her colleagues' approach. Having now transferred to an alternative practice, I can confidently state that the difference in professional standards is extraordinary. The new facility's comprehensive care and efficiency are light-years ahead of this previous nightmare. My unequivocal recommendation to anyone genuinely concerned about their medical welfare: avoid this surgery at all costs. Finding a superior alternative is remarkably straightforward.

Shocking medical center with poor patient care

I'm perplexed by the low ratings John Smith receives. Could there be underlying discrimination at play? Upon relocating to Johnsmith Medical Center on December 20th, 2024, from Old Kent Surgery with my partner, I've encountered numerous frustrating issues. My medical records remain unupdated in their system, causing constant prescription complications. Every time I request medication, I'm told I'm not in their records, forcing me to navigate my MyChart app to download letters and medication details from my endocrinologist. My primary concern is the inadequate management of my health. I've observed a letter recommending increased medication dosage due to elevated thyroid levels, which could potentially increase miscarriage risks. Shockingly, no doctor has reached out to schedule an appointment. The only communication was from Dr. Cynthia, who merely approved my aspirin and folic acid request and oddly interrogated me about why I needed these drugs. When I attempted to ask questions, she abruptly terminated the call - a clear display of medical neglect. Why should I, the patient, justify my medical needs to a healthcare professional? Shouldn't they maintain comprehensive records to track my health conditions and prescribe appropriate treatments? The receptionists are equally unhelpful, consistently providing nonsensical responses. I've contacted my previous GP and hospital, who confirmed they've sent all medical history for transfer through PDS. Yet, this practice seems unable to process the provided information. How can a medical professional not recognize pregnancy as a significant health condition? I have much more to say, but I'll conclude with a stern warning: if any harm comes to myself or my unborn child due to their incompetence, legal action will follow. They must act immediately. Attached is photographic evidence supporting my claims.

Terrible service and unhelpful staff at this practice

I recently signed up with this medical practice based on glowing recommendations, but those reviews turned out to be misleading. The reason for my review is that I've spent two days trying to secure an appointment, yet no slots are open. The reception staff are completely unhelpful, consistently advising that for urgent matters, we should visit the Emergency Department. We're all familiar with A&E, where waiting times can exceed six hours. As a result, I've made the decision to seek out a different general practitioner.

Frustrating and disrespectful gp service experience

I am writing to convey my deep disappointment with the service provided by this medical practice. Approximately a week ago, I visited the clinic to request a prescription renewal. A staff member informed me that since my last prescription was over six months old, I would need to schedule a doctor's consultation. When I inquired about alternative solutions, I was curtly told no other options existed. Consequently, I booked the consultation and simultaneously requested a physiotherapy appointment for the same day. The staff scheduled my physiotherapy at 9:00 AM and the doctor's consultation for 10:30 AM. As directed, I arrived at the specified time. My physiotherapy session concluded around 9:25 AM, after which I approached the reception and confirmed my upcoming doctor's appointment. The receptionist acknowledged the booking and asked me to wait. After waiting for nearly an hour, I was called back to the reception and surprisingly informed that the doctor could not see me due to my prescription being over six months old – the exact reason why the consultation had been originally arranged. This clearly indicates a significant administrative oversight, as the staff were aware of this detail when scheduling the appointment. Furthermore, I had carefully arranged my work schedule and taken time off to attend these appointments, only to be left waiting pointlessly for an hour. When I explained the situation, the receptionist merely offered a presence confirmation letter, which does nothing to compensate for my lost work time and subsequent income reduction. I find this experience incredibly frustrating and profoundly disrespectful. I sincerely hope the practice will implement measures to prevent similar treatment of other patients. I remain available to discuss this matter further. Yours faithfully,

Unprofessional staff ruined my healthcare experience

I encountered a terrible interaction with nurse Nasima Begum, who displayed an incredibly arrogant demeanor and refused to communicate professionally. Her attitude was so pompous, like she was some high-ranking official, completely inappropriate for healthcare staff. On another occasion, the receptionist Yusra claimed to be fully booked after only seeing four patients, dismissing my concerns and telling me no appointments were available. Their unprofessional conduct is unacceptable, and both of these staff members should be terminated from their positions.

Terrible medical service leaving patients frustrated and unheard

Spent two weeks desperately trying to secure a GP consultation during a critical health situation, only to be repeatedly frustrated. Endured an exhausting phone ordeal lasting over two and a half hours, only to be abruptly disconnected just as I reached the front of the queue. Utterly demoralizing encounter. John Smith Medical Centre's appointment booking system continues to deteriorate at an alarming rate.

Compassionate care from an amazing medical team

I switched healthcare providers recently, and I'm truly impressed by the exceptional patience and professional approach they demonstrate when interacting with patients. A special thanks to the entire team, with particular appreciation for Phyll at the front desk!!

Amazing customer service with caring receptionist

Interacted with the front desk staff Nurgess, who was incredibly helpful and compassionate. She consistently demonstrated a willingness to provide exceptional assistance and support. Continue maintaining this outstanding level of service.

Compassionate care from a wonderful medical receptionist

This morning, I reached out to John Smith Medical Centre to schedule an appointment. I explained my requirements to Nargees, who promptly booked a slot for me. Her compassionate approach and attentive listening truly stood out. She demonstrated remarkable understanding and maintained a high level of professionalism throughout our interaction. I want to express my sincere gratitude to Nargees for her exceptional service - her help is truly appreciated.

Compassionate care from an exceptional healthcare professional

During my initial consultation at this medical practice, Nurgees proved to be incredibly supportive throughout the entire process. She attentively heard out my concerns and provided thorough, clear explanations that instantly helped calm my nerves. Her warm demeanor and expert approach made me feel completely relaxed. When I departed, I was confident in the guidance and advice she had offered. I am truly appreciative of such an exceptional interaction with Nurgees!

Fantastic healthcare with caring and supportive staff

The customer service here is truly exceptional. Mrs. Nurgess stands out as an incredibly supportive and compassionate healthcare professional who genuinely cares for patients. I always enjoy coming to this medical practice. My sincere appreciation goes out to the staff.

Fantastic nurse saves the day with kindness

Dr. Nurgess was incredibly supportive and compassionate when I needed an urgent medical consultation today. I truly appreciate her wonderful and attentive approach to patient care.

Great product meets all my expectations

Quite excellent

Fantastic service from caring nurse at medical centre

During my recent visit to John Smith medical centre, I encountered an exceptional receptionist named Nurgess. Her professionalism and kindness were remarkable as she efficiently guided me through the process of seeing the doctor. She was incredibly courteous and made me feel welcomed. I want to express my sincere appreciation for her outstanding service and helpful attitude. Best wishes, Roshan

Incredible nurse saved my day with kindness

I'm grateful to Nurgess for her compassionate support and understanding when I arrived behind schedule. Her service was truly outstanding, demonstrating remarkable empathy and professionalism.

Compassionate care from an exceptional healthcare professional

Dr. Nurgus demonstrates exceptional bedside manner, consistently treating patients with warmth and respect.

Quick and friendly service at its best

The front desk staff was courteous and helpful, providing me with a prompt scheduling of my visit.