Patient Experience Summary

Patient feedback reveals a mixed experience at the practice, with reception staff receiving consistent praise for their courtesy, warmth, and supportive approach. Many patients highlighted positive interactions with front desk personnel, noting their professionalism, responsiveness, and willingness to assist with appointment scheduling and administrative processes. Several patients also commended the compassionate care provided by clinical staff during consultations.

However, significant challenges emerge around appointment availability and access to services. Multiple patients reported difficulties securing timely consultations, with some experiencing extended waiting periods or being unable to obtain appointments for several days. Communication delays, administrative oversights, and inconsistent service quality were noted in some cases, including issues with referral processing and missed appointment callbacks. A small number of patients reported uncooperative or discourteous interactions with certain staff members.

While the practice demonstrates strong reception experience and supportive communication in many instances, improvements are needed in appointment scheduling efficiency, consistency of service delivery, and follow-up communication to address the access difficulties and administrative challenges that have affected patient satisfaction.

Appointment

65.80 %
Great

Reception

75.30 %
Great

Cleanliness

78.50 %
Great

Care

70.15 %
Great

Respect

71.20 %
Great

Seen on time

62.40 %
Average

Filter

RJ

Rahul J. Google one year ago

Rating

Great!

Fantastic service with warm and welcoming staff

The employees are incredibly welcoming and supportive. Each visit is consistently delightful!

More Info
DH

Dean H. Google one year ago

Rating

Excellent!

Helpful and friendly team with great customer service

Incredibly welcoming customer support Consistently available to offer guidance whenever I require assistance The team impressed me with their timeliness and professionalism Nurgess, in particular, was exceptionally supportive

More Info
AH

Ayesha H. Google one year ago

Rating

Excellent!

Compassionate care from an outstanding healthcare professional

During my initial consultation at this medical practice, Nurgees demonstrated exceptional care and compassion. From the moment we began, she created a welcoming environment and communicated with remarkable clarity. She carefully listened to my concerns and provided thorough explanations that helped me feel completely at ease. Her professional demeanor combined with genuine kindness made the entire appointment feel supportive and reassuring. I departed with a sense of complete confidence in the medical advice and personal attention I received. My sincere appreciation goes to Nurgees for delivering such an outstanding patient experience!

More Info
JB

Just B. Google one year ago

Rating

Excellent!

Friendly staff make healthcare experience truly exceptional

Exceptional, responsive front desk staff (like Ishra) and doctors, highly endorsed.

More Info
KA

Karan A. Google one year ago

Rating

Excellent!

Amazing customer service with a smile

Exceptional customer care from the staff, particularly Nurgess at the front desk, who went above and beyond to schedule my appointment efficiently. The welcome I received was warm and professional, with the receptionist displaying a genuinely friendly demeanor. Kudos to Nurgess for making my experience so pleasant!

More Info
TI

Tahir I. Google one year ago

Rating

Excellent!

Amazing service with a friendly receptionist

The staff at this establishment truly exceeded my expectations, particularly the receptionist Nargis, who was incredibly friendly and went out of her way to assist me with exceptional warmth and professionalism.

More Info
PS

Patience S. Google one year ago

Rating

Excellent!

Excellent care from nurturing healthcare professionals

Nurgess at the front desk was exceptionally courteous, understanding, and supportive. Shweta, the physiotherapist, was equally impressive. Her comprehensive evaluation provided me with valuable insights into my health issue. I walked away feeling truly relieved and well-informed.

More Info
KI

Kamran I. Google one year ago

Rating

Excellent!

Amazing customer service from a true professional

Nurgess goes above and beyond with her exceptional customer service, demonstrating remarkable kindness and empathy. I truly appreciate all of her efforts and support.

More Info
MS

Mystouille S. Google one year ago

Rating

Great!

Nurse Nurgess made my medical visit awesome

I arrived at the facility with low expectations, but nurse Nurgess completely exceeded them by being exceptionally supportive, warm, and professional. My sincere appreciation goes out to nurse Nurgess for her outstanding service.

More Info
AA

Ali A. Google one year ago

Rating

Excellent!

Great service from a friendly professional

Nurgess greeted me warmly and provided excellent assistance during our interaction today.

More Info
AA

Ambia A. Google one year ago

Rating

Average!

Friendly staff make a difference at this practice

Truthfully, the sole compassionate and equitable staff members at this medical facility are Philis and Rosie.

More Info
YS

Yerram S. Google one year ago

Rating

Excellent!

Friendly staff made my hospital visit pleasant

Stopped by John Smith Hospital and had a pleasant interaction with the receptionist, Narges. She was incredibly helpful and easy to communicate with. The overall staff seemed friendly and professional.

More Info
SS

Sania S. Google one year ago

Rating

Excellent!

Great service and amazing receptionist nargis

I'm truly delighted with the service I received today after such a prolonged period of frustration. The receptionist, Nargis, was incredibly supportive and compassionate, assisting me with numerous tasks. Her help has left me feeling incredibly satisfied and grateful!

More Info
II

Ifra I. Google one year ago

Rating

Average!

Solid product that met my expectations well

Highly satisfactory

More Info
DT

Dora T. Google one year ago

Rating

Excellent!

Smooth sailing with welcoming medical team

I recently became a patient at this medical facility, and my initial impressions have been positive. Both the front desk personnel and the physician demonstrated a welcoming and supportive approach during my visit.

More Info
DD

Diana D. Google one year ago

Rating

Excellent!

Compassionate care from nurturing medical professionals

Nurgess and Phyll offered exceptional, compassionate medical attention to both myself and my loved ones. Their consistently thoughtful approach to patient care is truly commendable. I hope they continue delivering such outstanding service. I noticed Miss Christine has now departed from the practice.

More Info
JB

Jincy B. Google one year ago

Rating

Great!

Exceptional customer support exceeded my expectations

Thoroughly delighted by the exceptional level of service provided

More Info
SJ

Susan J. Google one year ago

Rating

Excellent!

Amazing service from caring medical professionals

It's common for people to rush to online platforms to voice their grievances, but I felt compelled to share my exceptionally positive encounter at John Smith Medical Centre. Roseanne was incredibly supportive and truly dedicated to addressing all of our inquiries and worries. Nurse Natasha was incredibly warm and cheerful, successfully calming my brother's nerves during his blood draw, a procedure he was particularly apprehensive about. Kudos to these remarkable professionals - a perfect 10/10 experience.

More Info
MA

Muhidsa A. Google one year ago

Rating

Great!

Terrible service turned into excellent customer care

Initially, the staff was unhelpful, but after I raised my concerns, employees Phylips and Nargis stepped in to assist me. They were courteous and empathetic throughout the process.

More Info
MH

Munna H. Google one year ago

Rating

Excellent!

Friendly receptionist makes my day better

I encountered the recently hired front desk staff member Nargis, and I must say she is extremely competent and accommodating.

More Info

For practice staff

Respond to patient feedback

Track improvement over time

Export evidence for CQC inspections

Claim your profile
GP Response Rate
0%

Practices that reply receive 3× more positive follow-up feedback

About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

Patient Experience Summary

Patient feedback reveals a mixed experience at the practice, with reception staff receiving consistent praise for their courtesy, warmth, and supportive approach. Many patients highlighted positive interactions with front desk personnel, noting their professionalism, responsiveness, and willingness to assist with appointment scheduling and administrative processes. Several patients also commended the compassionate care provided by clinical staff during consultations.

However, significant challenges emerge around appointment availability and access to services. Multiple patients reported difficulties securing timely consultations, with some experiencing extended waiting periods or being unable to obtain appointments for several days. Communication delays, administrative oversights, and inconsistent service quality were noted in some cases, including issues with referral processing and missed appointment callbacks. A small number of patients reported uncooperative or discourteous interactions with certain staff members.

While the practice demonstrates strong reception experience and supportive communication in many instances, improvements are needed in appointment scheduling efficiency, consistency of service delivery, and follow-up communication to address the access difficulties and administrative challenges that have affected patient satisfaction.

Appointment

65.80 %
Great

Reception

75.30 %
Great

Cleanliness

78.50 %
Great

Care

70.15 %
Great

Respect

71.20 %
Great

Seen on time

62.40 %
Average
Filter

Order By

Rating