Jorvik Gillygate Practice

Hard to reach but pleasant building inside

A fairly substantial facility. Made my initial visit for occupational health purposes. The building itself is pleasant, though accessing it by vehicle can be challenging due to congestion in the area.

Frustrated by unpublished feedback here

Following my previous comprehensive feedback submission, which was not published on this platform due to being flagged as inauthentic, I have decided to remove the content and allow my rating along with those of other patients to reflect my experience instead.

Friendly reception made me feel welcome

The healthcare professional I saw was very pleasant.

Friendly staff made me feel welcome

The team members are welcoming, supportive and courteous. It was a pleasure to interact with them.

Staff were helpful and easy to talk to

The team here has been exceptionally supportive and accommodating throughout my visits.

Self-service contraceptive reviews saved me time

The self-service station for contraceptive medication reviews is an excellent initiative! I was able to complete my weight measurement, check my blood pressure, complete the necessary paperwork and finish everything in approximately 10 minutes! The process was straightforward and efficient, and it helps free up appointment availability for other patients who may need them more urgently!

Reception blocked appointment access for vulnerable patient

My father, aged 64, has a significant cardiovascular condition. During a routine six-month appointment with a clinician, he communicated that he has been experiencing considerable unwellness recently, which has resulted in several falls. The response to his concerns was dismissive, and no vital signs were recorded during the consultation. When he subsequently attempted to arrange a follow-up appointment at reception, he was informed that non-urgent slots are not currently available. He was advised to telephone each morning, though was cautioned that appointments may not be obtainable and calls may not connect. He was then suggested to attend the surgery in person daily, despite being 64 with a serious heart condition, with the surgery being a mile away, in the hope of being seen. It feels concerning that such a serious health situation is not being treated with appropriate urgency. One worries about what level of deterioration would be required before proper medical attention is provided.

Reception staff were friendly and helpful

There has been noticeable progress over time. Both the front desk personnel and clinical staff are pleasant and approachable. The care provided has adequately addressed my requirements.

Helpful reception team made booking easy

Outstanding dental practice. Impressive facilities and setup. The entire team demonstrated helpfulness and professionalism throughout.

Reception staff didn't look up from desks

Three stars because the clinician was excellent, genuinely attentive and provided meaningful support with my health concern. I deducted two stars due to the initial experience upon arrival at the practice, which was disappointing. The reception staff engaged with me without making eye contact or offering a friendly demeanor, and their manner felt dismissive when I needed clarification about a procedural matter. However, the clinician was outstanding and made the two week wait for the appointment worthwhile.

Reception staff were genuinely friendly and helpful

I have been a patient at this practice for approximately seven years and have consistently received excellent care. Appointment availability has been good, with typical waiting times of around one to two days. The front desk team have demonstrated friendliness, kindness and helpfulness throughout my time here, while the clinical staff have shown empathy, diligence and professionalism. I would rate this practice very highly.

Impersonal appointment system left me disappointed

The healthcare experience at this location falls significantly short of acceptable standards. The appointment process feels impersonal and disconnected, resembling an automated interaction rather than genuine patient care, which is deeply disappointing.

Easy to reach and genuinely helpful

This is an excellent practice. Having visited various medical facilities across different regions, I can confidently say this one stands out significantly. I have never experienced difficulty contacting them when needed. The reception team are consistently pleasant and welcoming, and the clinician I see demonstrates genuine compassion and provides meaningful support. I'm very grateful for their care.

Reception staff went the extra mile for me

I felt compelled to share my experience after speaking with a member of the reception team regarding scheduling a yearly health check. My previous attempts to book had been unsuccessful, as I was consistently informed that all upcoming slots were fully occupied. Given my commitments with caring responsibilities and limited availability, finding a suitable time has been challenging. The staff member I spoke with was remarkably supportive and understanding, even though they were unable to immediately secure an appointment. They took the initiative to investigate further options and committed to contacting me with an update. I was genuinely impressed by their pleasant demeanor and proactive approach, and I believe they deserve recognition for their helpful service.

Couldn't reach the practice by phone

Contacting this practice has proven to be quite challenging. Despite their online listing indicating they are operational, attempts to book an appointment have been unsuccessful, with calls reaching a voicemail message suggesting the practice is not currently available. This creates a discrepancy between what is displayed online and the actual accessibility experienced when trying to reach them.

Prompt help when I needed it most

Like many others, I've previously experienced challenges with appointment availability and felt limited in the support offered, but I have to say the service this week was excellent. I required respiratory medication while recuperating from a viral illness and was attended to quickly and efficiently.

Long wait for a brief appointment

I experienced a significant delay beyond my scheduled appointment time before being called in, and once seen, the consultation was very brief with no resolution to my concerns.

Helpful receptionist made booking straightforward

The practice location provided an exceptional experience during a recent visit.

Friendly staff made me feel heard

A highly regarded medical practice staffed by courteous and competent professionals who demonstrate genuine willingness to assist patients. The service consistently meets expectations, with both reception and clinical team members delivering quality care. Appointments are conducted punctually and availability for booking is satisfactory. An outstanding neighbourhood healthcare facility.

Staff made me feel genuinely listened to

Absolutely wonderful team