Jorvik Gillygate Practice

Long wait on phone with no answer

I have been waiting for over an hour and a half for someone to answer my call without success. It has not been possible to arrange an appointment through telephone contact. The reception team's service appears to be inefficient and sluggish.

Well-run practice that listens to patients

This is an excellent medical practice located in York's central area. It operates very efficiently with highly skilled healthcare professionals. I have been receiving care here for many decades and have considerable familiarity with general practice services in the York area.

Consistently reliable and welcoming practice

I have consistently had positive experiences at this practice. I hope this standard of care continues in the future.

Hard to book appointments but otherwise good

Scheduling an appointment can be challenging. Apart from that difficulty, all other aspects of the service have been excellent.

Quick appointment booked with helpful reception

I rang the previous morning and managed to secure an appointment for that same day. The front desk staff demonstrated helpfulness and showed genuine understanding of my situation. When a problem arose later that afternoon concerning a referral, they exceeded expectations by resolving the matter completely in approximately thirty minutes.

Quick callbacks and same day appointments available

The callback system at this practice works really well, and I've consistently been able to get appointments on the same day when needed.

Long-standing practice with understanding staff

I have been a patient at this practice for many years and have found it to be excellent. The clinical staff are skilled and compassionate, the reception team are helpful, and everyone demonstrates a genuine understanding of patient needs. The practice maintains a strong commitment to privacy and confidentiality in all patient interactions.

Booking system makes appointments nearly impossible

I would rate this practice much lower if possible. Over a six-year period, I have attempted to secure two appointments, and both experiences were deeply disappointing. The appointment scheduling system feels outdated and cumbersome, the reception team appeared inflexible in their approach to my requests, and the online assessment tool seemed poorly designed and lacking in medical accuracy.

Felt listened to during my appointment

The physiotherapy team at this practice is excellent, and I had a wonderful experience overall 👍🏻🌹

Long waits for home visit responses disappointing

I am not a registered patient at this practice, but I am deeply concerned about my elderly relative's recent experience. She has made multiple attempts to contact the surgery for assistance with significant leg pain, and on several occasions has waited well over an hour without receiving a response to her calls. I find this level of service unacceptable.

Felt listened to during my appointment

I appreciate the care I received during my visit.

Receptionist made us feel genuinely welcome

The front desk staff were wonderful and provided us and our kids with very helpful and considerate assistance.

Helpful staff who take time to explain things

I attend a practice on East Parade. Most of the reception staff are extremely helpful, though there is one member I find less so. I typically see the nursing staff who are excellent and communicate in a clear and understandable manner. The doctors I have consulted have generally been very good, with the exception of one particular clinician whom I prefer not to see again.

Reception staff went the extra mile

Having previously attended another medical practice which provided a disappointing experience, I can genuinely say that this practice has delivered excellent care for both myself and my family member. The front desk team are particularly welcoming and helpful, always willing to go the extra mile, and I've been able to secure appointments very promptly. I'm very grateful for the support provided by everyone here.

Impossible to book appointments and repeatedly missed calls

This practice has significant issues that make it very difficult to access care. Obtaining appointments, particularly for time-sensitive concerns, is extremely challenging. The service has felt dismissive and unhelpful on several occasions. I have experienced difficulties with referral requests, suggestions to seek treatment elsewhere, and multiple missed scheduled contact attempts. Additionally, there are ongoing problems with administrative systems, including delayed updates to patient records and access to medical information through online platforms, despite repeated requests for these to be addressed. The practice's communication about call volumes appears outdated and suggests they may not have adapted their systems to current demand. I would recommend exploring alternative providers.

Friendly reception staff made all the difference

Excellent clinical staff and very welcoming, supportive administrative team.

Reception team made me feel genuinely welcome

The team at reception consistently demonstrates genuine kindness and a clear commitment to assisting patients. Much appreciated!

Quick appointments despite stretched resources

I've needed to visit the GP surgery more often recently and despite the challenges the service faces, the team has consistently demonstrated professionalism, helpfulness, expertise and compassion. The various appointment methods, whether through the online system, telephone consultations or face-to-face visits, all function effectively. Appointments for myself or family members have typically been available within a day or two.

Easy to book appointments when you ring early

I would strongly recommend this practice. I believe that some negative reviewers may not fully appreciate the significant resource constraints facing the NHS and the staffing challenges it encounters. Since relocating, I have found myself missing this surgery considerably, as other practices I have tried do not seem to match the standard of care provided here. Booking appointments was never problematic for me; while early morning calls are necessary, this appears to be standard practice across the board. I consistently managed to secure same-day appointments. I primarily attended for mental health support and medication management. The clinical staff I encountered demonstrated genuine understanding and compassion throughout my interactions. They maintained regular medication monitoring, and on one occasion when I missed my scheduled monthly check-in, they proactively reached out to see how I was managing. This was an exceptional practice.

Felt dismissed without proper investigation or support

I attended an appointment regarding persistent ear-related symptoms that were affecting my daily functioning, including my ability to concentrate on academic work. The clinician indicated that little could be offered and advised me to adapt to the symptoms rather than pursue further investigation or management. This response felt dismissive of how significantly these symptoms were impacting my studies and overall wellbeing. I felt frustrated that my concerns were not fully explored or that alternative options were not discussed, leaving me uncertain whether my circumstances were fully understood or considered.