Jubilee Gardens Medical Centre

Felt truly listened to and understood

The clinician I saw was excellent and provided me with tremendous support. They demonstrated attentiveness, understanding, and genuine care throughout my visit. I felt heard and well looked after, and I have considerable respect for the quality of care provided. Thank you for the outstanding service, and I hope this standard of care continues.

Lost sample delayed diagnosis by a week

This practice has been disappointing. A sample went missing, and we were not notified promptly, which meant an additional week of discomfort. We felt we had no choice but to seek private care as the support we received was insufficient. After four weeks of symptoms, we eventually received a diagnosis requiring medication. However, when we requested a prescription, we were told the practice was fully booked that day. My child experienced significant nighttime discomfort and over-the-counter pain relief provided limited relief. Having to wait another day for the prescription meant further disruption, particularly as my child needed to attend school. The overall experience felt frustrating and the response time inadequate for someone in pain.

Staff were dismissive and rushed through appointments

The staff came across as quite abrupt and dismissive during my interactions. Appointments felt hurried, and there was a sense of being rushed through the process. Additionally, I felt the information provided was not entirely clear or accurate.

Helpful reception staff made booking straightforward

This surgery provides good care. The clinical staff are brilliant and caring, offering thoughtful patient support. The reception team are wonderful, consistently helpful and polite. The overall team demonstrates good practice standards. Highly recommend.

Quick appointment booking and on-time service

The appointment was scheduled promptly and the service ran on time.

Reception area needs urgent cleaning attention

The reception area appeared disorganised and unclean, with an unpleasant smell present. The staff members were not welcoming or approachable.

Phone consultation left me feeling unheard and dismissed

I have never written a review before, but this situation felt serious enough to warrant my first one, and I'm giving this medical centre a 1-star rating. A staff member became visibly emotional during our phone conversation as I was describing what I was experiencing. I mentioned that I had taken time away from work to emphasise how unwell I was — and was immediately interrupted with a comment about sick notes, something I hadn't requested. Given that I was dealing with a severe headache and feeling quite unwell, I found it jarring to then be told "don't be rude, I am trying to help you" after I responded to that remark. I was advised to avoid certain foods and drink more water — guidance I was already aware of. There was no sense of courtesy, professionalism, or compassion throughout the interaction. When I asked for the staff member's name for my records, the response was "If you want to complain about me that's fine, but I've been working here for 20 years," delivered with an unnecessary tone. I simply wanted a name for reference purposes. After I clarified this, I was eventually given what appeared to be an unclear or questionable name, which only reinforced my concerns about the standard of service. This establishment may present itself as a medical centre, but my experience felt like an exercise in frustration and poor practice.

Modern facilities make waiting comfortable and accessible

I have been receiving physiotherapy services at this medical centre for approximately two years. The facility is a spacious, contemporary medical centre that offers excellent accessibility features for patients with disabilities. The premises are consistently well-maintained and clean, featuring comfortable waiting areas with ample seating, digital information displays, and climate control, creating a pleasant environment during visits. The physiotherapist occasionally experiences delays in the schedule, though demonstrates commitment and effort in their work. The reception team maintains a consistently courteous and welcoming demeanor, which contributes positively to the overall atmosphere of the practice. As my experience is limited to the physiotherapy department, I am unable to provide feedback on other services offered at the practice. From my observations during visits, the centre appears to be well-organised overall compared to other medical facilities I have attended. The practice also provides a patient car park on site.

Shorter wait than expected at surgery

It's worth being patient as there are many others waiting, though the appointment came through faster than expected.

Receptionist wasn't very helpful at all

The reception staff were unhelpful during my visit.

Appointment delayed and call was dismissive

I attended a scheduled telephone consultation that was significantly delayed, arriving three hours after the appointed time. During the call, I felt the clinician was dismissive of my concerns and did not engage properly with what I was trying to communicate. The appointment ended abruptly with instruction to arrange a follow-up session. Overall, I found the interaction to be unprofessional and unsatisfactory.

Friendly reception and helpful appointment booking

Friendly healthcare professional with a pleasant demeanor, and the reception staff were equally welcoming :)

Reception staff hung up during my call

I am writing to lodge a complaint regarding my experience with the telephone reception service. During a recent call, I was speaking with a member of the reception team who was requesting information from me. When I provided the details, there appeared to be a communication issue, and I had to repeat myself. The staff member then made an audible sigh and disconnected the call, which I found frustrating. Unfortunately, this is not an isolated incident, and I have experienced similar interactions on multiple occasions over the past couple of months. I called back to express my dissatisfaction, as I felt the manner in which I was being treated was disrespectful and unprofessional. I have found the overall standard of telephone reception to be consistently poor and this needs to be addressed.

Reception staff attitude has noticeably declined

The atmosphere among staff members has become noticeably negative and unwelcoming, which represents a disappointing change from how things used to be. Working in a healthcare setting involves interacting with patients, and this should be reflected in the service provided. Additionally, during my consultation, I felt that the clinical advice given did not align with commonly recognised approaches to managing my condition, particularly regarding natural remedies that are frequently suggested for musculoskeletal discomfort.

Prompt response and quick appointment time

Excellent service with a swift response from the medical professional. I was seen promptly and received reassurance about my health concern, with no requirement for a follow-up appointment.

Reception staff were unhelpful and dismissive

The customer service experience was disappointing, and I found the reception staff to be unhelpful and discourteous.

Reception staff ignored complaint about unexpected charge

The reception staff were quite unhelpful. They attempted to charge a significant fee for a referral letter without offering a consultation first. The task only required confirming my medical history status. When I raised concerns about this, my feedback was not acknowledged. I found this experience disappointing and felt it fell short of the standard I would expect.

Struggled to understand the service provided

I attended the medical centre for my appointment and was quite disappointed with the experience. The service quality fell short of my expectations and I found communication to be unclear. I made the decision to switch to a different practice, but I am now reconsidering whether that was the right choice. Overall, the visit was very unsatisfactory.

Appointment came late, wasn't allowed to speak

I recently switched to this practice after leaving my previous GP, where I felt the care provided was inadequate. I had scheduled an appointment for late morning and received a call in the late afternoon instead. During the consultation, I felt the clinician was unwilling to hear my full concerns and cut me short when I attempted to raise additional issues. I found it extremely difficult to secure an appointment at this practice, and when I finally did, I experienced what I perceived as dismissive treatment. This experience was disappointing and fell short of my expectations, particularly compared to my previous provider. I would caution others from attending here, especially those who may struggle to advocate for themselves. I am considering pursuing this matter further.

Audiologist took time to explain everything thoroughly

I brought my child for an audiology appointment. They are currently transitioning between specialist centres and doesn't have a regular consultant, so the GP referred them for a hearing test locally. We were greeted by the audiologist, who was a pleasant person. They were very thorough and attentive. They explained all the findings clearly and offered us the option of having a repeat hearing test at the clinic rather than waiting to attend an appointment further away, which I was very pleased about. I was pleasantly surprised by the quality of the service, as I had previously heard mixed feedback about the practice. I felt that the appointment met my expectations well.