Jubilee Gardens Medical Centre

Reception staff were unwelcoming to young children

I recently attended an appointment at a local medical centre with my family, including my newborn and my toddler. While waiting at reception, my young child was playing quietly in the waiting area. A member of the reception staff spoke to me in a manner I found harsh, asking me to control my child's noise level. As my toddler is very young and didn't understand, I felt uncomfortable and decided to wait outside with both children. The weather was cold and windy, which made the experience particularly difficult while caring for my newborn. I found this interaction stressful and would appreciate if staff could be more considerate when communicating with parents attending appointments with young children. I hope this feedback is helpful in improving the experience for families in similar situations.

Felt listened to and thoroughly examined

I attended the surgery with concerns about knee discomfort and was seen by a clinician with expertise in musculoskeletal conditions. Following a comprehensive assessment, a diagnosis was provided along with an explanation of potential contributing factors and management strategies to help alleviate symptoms, given that a complete resolution may not be possible. The clinician recommended a series of exercises and requested regular updates on my condition, indicating a desire to provide ongoing support over the coming weeks. I was particularly impressed by the depth of knowledge demonstrated during the consultation, the clear communication style, and the ability to explain complex matters in an accessible manner. I consider this clinician to be a valuable member of the practice and the wider healthcare service. I am looking forward to my follow-up appointment.

Helpful approach to managing my pain

The healthcare professional I saw was extremely helpful in addressing my knee discomfort. I had previously experienced an issue with my arm, which was also resolved in a timely manner.

Reception staff were dismissive and rude

The receptionist's manner was extremely rude and dismissive, lacking sensitivity and basic courtesy throughout the interaction.

Quick diagnosis and helpful advice given

My experience at the practice was very positive. The clinician provided a thorough and clear assessment in a short amount of time and has been genuinely helpful to me.

Reception team made me feel genuinely cared for

My experience at this practice has been excellent. The reception and administrative staff are outstanding. The team demonstrates genuine care, conscientiousness, responsibility and reliability. I have had a positive experience overall. Thank you for the attentive care provided.

Rude staff and calls kept getting hung up

The service was disappointing and the staff were unwelcoming. Additionally, when attempting to contact the practice by phone, calls were terminated abruptly.

Felt listened to during my appointment

I received excellent care and attention during my visit. Highly recommend.

Felt truly listened to during appointment

I have been seen on a couple of occasions for my leg discomfort and found the clinician to be exceptionally compassionate in their approach. They took time to listen carefully to my concerns and demonstrated a genuine interest in helping me feel better. I felt reassured throughout the consultation and believe they are a real asset to the practice. It would be wonderful to see more healthcare professionals with this level of dedication and care. 👍

Google hours listing needs updating

I observed that the opening hours displayed on Google Maps for the medical centre indicate closure on Saturdays, however the practice is actually available on that day. It would be helpful if the practice could update their Google profile to reflect the accurate operating hours so that patients have access to the correct information. Thank you!

Helpful doctor who took time with questions

The doctor I saw was very nice and helpful, taking time to go through all my questions and providing me with the necessary information regarding my health concerns. They were friendly and approachable throughout the appointment. The medical centre has also made improvements in terms of appointment availability.

Appointment booking system sends you round in circles

I have experienced significant frustration with the appointment system at this practice. When attempting to book appointments, I have been directed to call back at different times, and when offered online options, these have not been accessible or functional. I have been waiting for an extended period without resolution. When visiting in person, I have been told that appointments must be conducted by telephone instead. I find it difficult to understand how certain health concerns can be adequately assessed through phone consultations alone. I am disappointed with the overall coordination and responsiveness of the service, particularly given the investment in the NHS through taxation. I feel that the current system is not providing the level of support and care that patients deserve.

Physiotherapy appointments went smoothly and helpful

The physiotherapist provided excellent care during my second appointment, with everything proceeding smoothly and proving very beneficial.

Reception staff were dismissive and unhelpful

Some members of the reception team can be quite abrupt and unhelpful. During a recent phone call, my mum experienced being disconnected, which felt unprofessional. However, there is one receptionist who has consistently provided good assistance.

Felt heard and comfortable discussing my concerns

I am deeply grateful for the attentive and patient approach taken towards my concerns. I felt at ease discussing my health issue without any reservation. Thank you for listening so carefully and thoroughly. I appreciate the compassionate care provided. Please continue with the excellent work you are doing!

Felt listened to and well explained

Attended an appointment today and found the clinician to be extremely helpful and supportive. They took time to explain my condition and provided clear guidance on how I could manage my symptoms going forward. I felt genuinely grateful for their thorough approach and encouragement during my initial visit. They are a real asset to the physiotherapy team 🙌

Physio doctor made me feel genuinely respected

Hello, I visited the practice previously to see a clinician who works on a specific day of the week and specializes in physical therapy. They were very pleasant and demonstrated excellent professional skills, along with a respectful approach to communication and patient care. I would definitely recommend this medical centre based on this experience.

Quick appointment booking and attentive care

Efficient and attentive service. Thank you for your care. I received an appointment with the physiotherapist on the same day I requested it. The healthcare professional provided excellent care, explaining everything well. Happy with the service.

Reception staff kept me waiting without apology

I had to wait at reception with my baby for quite a while as the receptionist was unavailable for an extended period. When they did return, I found their manner to be rather abrupt, and they did not offer an apology for the delay.

Call back system beats the phone queue

This is a very busy practice, so patience is required when attempting to book an appointment by phone. However, they offer a callback system where you can request to be called back rather than waiting in the queue, making the process more convenient. The premises are well-maintained and clean, and the clinical staff are friendly, courteous and approachable.