Jubilee Gardens Medical Centre
Poor! (81 reviews)
Poor! (81 reviews)
Patient feedback reflects a mixed experience across the practice, with significant concerns about reception and appointment access alongside positive feedback about certain clinical staff. Reception experience emerges as a consistent area of concern, with patients reporting dismissive and unwelcoming interactions both in person and by telephone. Multiple patients describe difficulty securing appointments, with lengthy phone queues, inconsistent availability information, and suggestions to call back the following day rather than being offered available slots. Communication failures are evident across several service areas, including missed callback attempts, delayed test result notifications, and inadequate follow-up on referrals.
In contrast, clinical care receives notably positive feedback from many patients, particularly regarding physiotherapy and certain GP consultations where staff demonstrated attentiveness, professional expertise, and compassionate approaches. Patients consistently praise clinicians who took time to listen, explain procedures clearly, and provide reassurance. The practice environment itself is well-regarded, with comments on cleanliness, organisation, and accessibility features including parking and modern facilities.
Key service challenges centre on appointment availability and telephone responsiveness, which patients feel do not reflect the investment in NHS services. Some patients report leaving the practice or considering alternatives due to access difficulties and perceived lack of responsiveness to their needs. However, positive experiences with individual clinical staff members and the physical environment suggest potential for improvement through consistent application of the better service standards already evident in parts of the practice.
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Patient feedback reflects a mixed experience across the practice, with significant concerns about reception and appointment access alongside positive feedback about certain clinical staff. Reception experience emerges as a consistent area of concern, with patients reporting dismissive and unwelcoming interactions both in person and by telephone. Multiple patients describe difficulty securing appointments, with lengthy phone queues, inconsistent availability information, and suggestions to call back the following day rather than being offered available slots. Communication failures are evident across several service areas, including missed callback attempts, delayed test result notifications, and inadequate follow-up on referrals.
In contrast, clinical care receives notably positive feedback from many patients, particularly regarding physiotherapy and certain GP consultations where staff demonstrated attentiveness, professional expertise, and compassionate approaches. Patients consistently praise clinicians who took time to listen, explain procedures clearly, and provide reassurance. The practice environment itself is well-regarded, with comments on cleanliness, organisation, and accessibility features including parking and modern facilities.
Key service challenges centre on appointment availability and telephone responsiveness, which patients feel do not reflect the investment in NHS services. Some patients report leaving the practice or considering alternatives due to access difficulties and perceived lack of responsiveness to their needs. However, positive experiences with individual clinical staff members and the physical environment suggest potential for improvement through consistent application of the better service standards already evident in parts of the practice.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Maggie K.
5 years ago
Bad!
Receptionists rude and doctors rarely listen properly
This practice falls well short of expectations. Over the past four years as a patient, my experience has been consistently disappointing compared to other practices I have used previously. The reception staff came across as unwelcoming and dismissive, both over the phone and during in-person visits, with a generally negative attitude towards patient enquiries. The clinical staff appeared disengaged during consultations, frequently cutting conversations short rather than allowing patients to fully explain their concerns, and on two separate occasions ended calls abruptly mid-conversation. Arranging appointments proved extremely difficult, with lengthy waits in phone queues and unhelpful responses to reasonable requests. I experienced significant delays with test results, which were eventually reported as missing after a two-month wait, despite being told the practice would follow up. Additionally, the initial blood draw was carried out by someone still in training who struggled with the procedure, leading to multiple unsuccessful attempts and considerable distress before a more experienced staff member completed the task. Overall, this practice did not meet my expectations for patient care and support.