Jubilee Healthcare

Terrible experience with this registration platform

I was initially interested in signing up, but after scrolling through the comments, I quickly changed my mind and felt disappointed.

Amazing healthcare team with genuine care

These medical professionals are exceptional, attentive, and genuinely take the time to hear your concerns thoroughly.

Unsympathetic staff left me in pain and misery

I received my repeat prescription 6 days later than usual, which typically arrives at month's end. During this period, I accidentally misplaced my medication while at the gym. Despite being a long-standing patient at this surgery for over a decade, and having only previously lost medication once, the doctor refused to provide a replacement. I felt completely disbelieved and unheard. Experiencing significant pain, I repeatedly attempted to communicate with the receptionist to request the doctor reconsider. However, the reception staff appeared mechanical and utterly devoid of compassion. One receptionist was particularly unpleasant and confrontational, and they consistently seem rushed, making patients feel hurried during interactions. Throughout the entire month, I was without pain medication. When I attempted to order my regular repeat prescription, I was informed I must wait until April 3rd. This delay seems deliberately cruel, knowing I'm in pain and have already been without medication. Their lack of empathy is astounding. If I do not receive a satisfactory response, I will absolutely file a formal complaint with the ombudsman. The service has been appallingly insensitive, and I'm certain I'm not the only patient to have experienced such treatment in over a decade. Furthermore, one doctor claims to have known me for over 10 years - which is completely false. He has likely known me for barely a year, and it's alarming that a medical professional would make such a blatant misrepresentation. I'm also frustrated that I'm restricted to four tablets daily, which is insufficient. Some days require more medication due to increased pain, while other days I must go without. This approach feels fundamentally unfair, and I feel powerless against these restrictive medical protocols.

Worst experience ever at this terrible business

Absolutely terrible experience. The employees were incredibly disrespectful. I would never suggest this place to another soul.

Disappointing medical visit with unhelpful doctor

I visited the clinic for an appointment and the overall experience was far from satisfactory. The receptionist's demeanor was somewhat cold, which I could have overlooked, but the doctor's approach was even more disappointing. When I explained my discomfort, she seemed indifferent to my ongoing back pain history. Her sole response was to scribble a prescription for painkillers and suggest some back exercises. I left the clinic feeling frustrated and still experiencing significant pain, with no real sense of being heard or properly examined.

Excellent care and clear communication from staff

I received exceptional care from the medical staff, with timely treatments and clear, comprehensive explanations about my health status 👍

Mixed medical experience with helpful staff

It's hit or miss - certain medical staff are exceptional, while others seem indifferent and brush off your concerns. The physiotherapist is wonderful. I've had nothing but positive interactions with the front desk personnel.

Awful place

Hard to get appointments. Nosy receptionists. GP okay if you get to see one.

Terrible service from blond receptionist, great help from brunette

The initial interaction with the blonde-haired receptionist was frustrating. She appeared hostile and seemed completely disengaged from her professional responsibilities. Despite my repeated requests, she neglected to verify my address accurately. Thankfully, a brunette colleague intervened and swiftly addressed my issue within mere moments. Her quick and efficient help was truly appreciated.

Great medical care from friendly local practice

Smooth experience at the medical practice, consistently receiving excellent care, with healthcare professionals who are accommodating and appointment scheduling that is convenient and timely.

Worst product ever waste of money

Absolutely dreadful.

Terrible medical service that left me frustrated

These medical professionals are absolutely terrible. Scheduling an appointment with them is completely unattainable and incredibly frustrating.

No care or consideration from reception

Turned up early for appointment. No parking. Tried calling on phone waited 15 mins. Finally got a space. By this time 8 mins late. Man in front asking about registering struggling a bit with language barrier. Receptionist ignored me while I was obviously waiting to check in. I had to interrupt aware I was a bit late. Was told minutes later will have to reschedule now. Told to maybe come a bit earlier next time! Errrr I was early this time! Seems to think we patients have nothing else to do all day?

Terrible service and unhelpful medical staff

I was registered at this medical practice for approximately 4 years until relocating. The entire experience was consistently frustrating, particularly regarding appointments and interactions. The reception staff were notably discourteous and confrontational. Given Coventry's multicultural environment, not all patients are familiar with NHS procedures, yet inquiries were often met with dismissive attitudes and condescending remarks like "you should know". Securing appointments was challenging, and emergency same-day consultations were virtually impossible. Upon changing surgeries, I immediately noticed the stark difference in appointment booking quality. The telephone lines were perpetually congested, with wait times routinely exceeding 30 minutes. While numerous GPs worked at this practice, their quality varied significantly. Dr Wiggins and Dr Newbold stood out as compassionate and attentive professionals who genuinely listened and helped. Conversely, other doctors like Dr Kumar seemed considerably less engaged and empathetic. The nursing staff were comparatively better - kind and receptive. During my pregnancy, care was generally satisfactory, though the consistent rotation of midwives was somewhat unsettling. Ultimately, I would categorically not recommend this medical centre to any family member or friend, and I feel immense relief having escaped the persistent administrative challenges.

Exceptional care from amazing medical professionals

Exceptional medical professionals

Terrible service from unhelpful blonde receptionist

The blonde, middle-aged receptionist appears completely overwhelmed by her role, consistently displaying a snippy and passive-aggressive demeanor that suggests total disinterest in her work. Whether on the phone or face-to-face, she seems to treat every task as an exhausting burden. Her attitude isn't just an occasional occurrence but a persistent approach, and she comes across as intentionally unhelpful and obstructive.

Terrible phone service from unprofessional receptionist

The phone interaction with receptionist Andrea was highly unprofessional, and she would benefit significantly from additional customer service training to improve her communication skills.

Friendly and efficient medical care at its best

I'm genuinely pleased with my experience at this medical practice. The general practitioner was attentive, allocating sufficient time and offering valuable assistance. The telephone staff were prompt and professional. Much appreciation.

Friendly and quick service saved my day

You were a lifesaver and made my day so much easier, appreciate your assistance

Mediocre product with minimal satisfaction

Pretty average, nothing special.