Jubilee Medical Centre

Terrible doctors who don't listen or care

These healthcare providers show zero compassion for their patients and provide minimal support during difficult times. Scheduling an appointment has become incredibly challenging, and they consistently resort to impersonal phone consultations while completely disregarding patients' genuine concerns. I strongly caution anyone reading this to seek alternative medical care, as these practitioners will undoubtedly fail you when you require support the most. When I finally manage to communicate with their team, they remain utterly unhelpful. Despite experiencing significant personal struggles, I'm forced to repeatedly contact them before receiving appropriate medical guidance or medication recommendations. My fiancée has been enduring an extremely distressing situation, and incredibly, one of their doctors suggested she simply try meditation as a solution.

Reliable healthcare with friendly staff and support

I've had no problems with this medical practice. Their staff have consistently been supportive and accommodating. While getting in touch with them can take some time, this is understandable given the current pressures facing the NHS and healthcare services. Overall, it's a reliable practice with compassionate doctors and friendly reception staff.

Improved but communication could use some work

More streamlined overall, but there's definitely room for improvement in how they handle communication between departments.

Incompetent staff and endless medical note frustration

I rarely give a 1-star review, so this deserves your attention. In my two years here, not a single query has been correctly addressed by admin or reception. I'm consistently dismissed, given inaccurate information, and the staff appear to operate in complete isolation. Each call results in a receptionist repeating outdated or incorrect information, even after I've clarified details with another colleague the same week. I requested a stress-related sick note a month ago, which was approved immediately. Hospitalized for 7 of 14 days, I requested an extension, which was also quickly processed. However, last Wednesday, a receptionist claimed I was simply sick, not on stress leave, contradicting the system's records. When I explained my hospitalization was stress-related, she reluctantly consulted a doctor. She later confirmed the system error but warned the note might take 3-5 working days. Meanwhile, my workplace questioned the missing documentation. During subsequent blood tests, another receptionist promised to chase the note. Thursday passed. Friday passed. On my birthday (Monday), still no sick note. After multiple dropped calls, I finally spoke with an incredibly rude, clueless receptionist. She claimed the doctor needed to review my stress leave and was uncomfortable issuing a note. When I asked why nobody communicated this, she deflected responsibility. The conversation devolved into her repeatedly talking over me, avoiding direct questions, and eventually claiming signal issues before hanging up. Forty minutes later, no callback materialized. Additional problematic experiences include: . Staff incorrectly telling my ADHD clinic I have cardiomyopathy (which I don't) . Prescribing incorrect diabetes medication . Consistently failing to retain my current medical treatment information To be fair, approximately 70% of doctors and nurses are compassionate and knowledgeable. The remaining 30% seem disinterested, unhelpful, and dismissive. Overall, a genuinely terrible GP practice, consistently running at least 15 minutes behind schedule.

Exceptional care and compassion at jubilee medical centre

Truly exceptional service with incredibly welcoming and supportive reception staff. The medical professionals at this center are top-notch - definitely the finest in Liverpool. I can confidently say they're outstanding. Having experienced numerous other medical practices, I can assure you these doctors are far superior to any I've encountered before. Major kudos to the entire Jubilee medical team 👍👍😎

Exceptional nurse keith delivers outstanding patient care

I want to express my gratitude to Keith, the practice nurse, for the exceptional care I received today. In an era where professional standards often fall short, Keith exemplified the highest level of patient service and expertise. MUCH APPRECIATION

Exceptional healthcare with caring and quick professionals

Prompt medical care and exceptionally empathetic healthcare professionals

Efficient service with a friendly receptionist

Dear Receptionist Simona I appreciate how promptly you processed and forwarded my son's immunization documentation, and our phone conversation was very pleasant. Kind regards Jolanta

Terrible service causing patient desperation and frustration

Regrettably, I'm compelled to award this establishment a single star due to its continuous decline in service. For three consecutive days, I've attempted to secure an appointment or phone consultation, calling between 8am-11am, yet never receiving an answer! The ring back service is utterly useless - I can assure you won't get a callback, and after three days, I'm still waiting! Following the receptionist's advice to use the online consultation tool proves equally futile, as it perpetually indicates all appointments are gone and suggests trying again tomorrow. This situation directly contributes to overcrowded A&E departments, with patients who could potentially be helped through a brief telephone consultation. People are becoming increasingly desperate to receive medical attention. I've been suffering from vertigo for over two weeks, and as a hospital employee, I understand the current systemic strain and genuinely don't wish to add additional pressure. However, I'm now at my wit's end with no apparent alternatives. Their system desperately requires comprehensive restructuring - there are simply too many patients and insufficient staff to manage effectively. FOR GOODNESS' SAKE, PLEASE ADDRESS THIS URGENT ISSUE!!!!!

Fantastic dr moore saves the day with care

I've been a patient at this medical practice along with my family for approximately 6 years, and it's truly an excellent clinic. Booking appointments is incredibly straightforward through their e-consult system, and requesting a callback is simple. The service is impeccable. The reception staff are delightful - always cheerful and pleasant to interact with, which is surprisingly rare 😂. We've consulted with various GPs during our time here, and while you don't consistently see the same doctor like in my previous surgery, that doesn't particularly bother me, though there's admittedly less continuity (though you can request specific doctors during e-consultations if available). I'm aware many people struggle to secure appointments for months at other practices, but fortunately, we've never encountered such issues. I do have preferences among the doctors regarding their patient communication, explanation skills, interpersonal approach, and overall effectiveness. While there are numerous competent physicians here, it's natural to develop certain preferences 😂. I'd especially like to commend Dr. G Moore ✌️, who is undoubtedly the most patient-centered doctor in the practice. I've primarily interacted with him via phone consultations, with a few in-person meetings. He's incredibly approachable and goes above and beyond, never making patients feel like an inconvenience. His listening skills are exceptional - he doesn't interrupt, asks pertinent questions, and maintains a respectful, non-dismissive attitude. His consultations consistently leave me feeling satisfied and supported. Dr. Moore has been instrumental in my healthcare journey, helping me navigate complex medical scenarios. He proactively assisted me by exploring referral options, particularly for my gallstone removal, presenting multiple hospital and consultant choices. His patient-centered approach is empowering, ensuring patients feel informed and involved in their healthcare decisions. I'm genuinely grateful for his comprehensive and compassionate care. Without his intervention, I would likely still be waiting and experiencing painful medical complications. His prompt, knowledgeable approach and willingness to utilize available resources make him an outstanding healthcare professional. I sincerely hope the practice recognizes Dr. Moore's exceptional work, which is appreciated not just by me, but undoubtedly by numerous patients. Thank you to the entire team for their dedication and excellent service! X 🙌 #embracingmyreviewwriting 🙈😫😂

Frustrating booking system destroys patient healthcare experience

I'm utterly frustrated with their appointment scheduling process and booking system. As someone who works in a call centre, I find it incredibly challenging to secure an appointment. When you call, you must go through triage, and they provide no specific call time, which means once I start work at 9am, I'm completely unable to take their call. The receptionists show zero understanding of my work constraints. Even when I attempt to book an appointment at 8am on my day off, I'm still forced to go through triage, despite explicitly requesting to see the doctor directly. This means wasting an entire day waiting for a potential callback. Their booking system is entirely inflexible - it's a strict same-day, first-come-first-served approach. The early morning appointments that were once available have seemingly disappeared completely. The entire ordeal has become so complicated that I've been postponing medical consultations, and as a result, my health is deteriorating.

Great service with a personal touch

Can't go wrong with this group. Their yearly evaluations and subsequent communication are top-notch. Sheila is fantastic and provides incredibly useful guidance

Amazing healthcare experience with caring professionals

I switched to this medical practice a couple of years back, and I couldn't be more impressed. The staff genuinely listen to patients and provide comprehensive explanations for everything. Their reception team stands out as exceptional - far superior to other receptionists I've encountered throughout my life, consistently demonstrating helpfulness and professionalism. Transferring to this practice was undoubtedly the most intelligent healthcare decision I've ever made.

Exceptional healthcare experience with jubilee medical centre

I've been a patient at Jubilee Medical Centre for nearly a decade, and I can confidently say it's the most exceptional healthcare practice I've encountered. The team is welcoming and warm, and the physicians truly take the time to hear your concerns and ensure you receive comprehensive, appropriate care by referring you to specialists when needed.

Lifelong patient praises exceptional doctor's care

I've been seeing this medical practice for nearly three decades without any issues. Recently, I've experienced some health challenges over the past fortnight, and the care I've received has been absolutely exceptional. Dr. Laura Glynn has truly gone above and beyond in managing my medical needs. I want to express my heartfelt gratitude. While doctors are often criticized these days, all I can say about my physician is a massive thank you xx

Exceptional healthcare with compassionate and skilled professionals

Excellent availability of skilled general practitioners covering various medical fields. Bindu, the advanced nurse practitioner, was exceptional and provided outstanding support. My husband recently transferred to this medical practice from a nearby clinic and is thoroughly satisfied with the care.

Quick and caring medical service at jubilee

I'm thoroughly satisfied with the care provided by Jubilee Medical Centre. Mrs. Klaudia efficiently addressed my issue in no time, and I'm truly grateful for her exceptional assistance.

Exceptional healthcare with compassionate and efficient service

Our family became patients here recently, and I'm thoroughly impressed with the entire team. They're demonstrating exceptional dedication despite challenging conditions. The digital triage process is remarkably efficient. I recently utilized it and was quickly scheduled for an in-person consultation the following day. The Advanced Nurse Practitioner was simply outstanding. Her approach was incredibly comforting and professional. Requesting repeat medication is straightforward, and the prescription turnaround is consistently swift. Sincere appreciation to all the staff, continue your fantastic efforts!

Terrible cancer care that added more stress

Navigating cancer treatment is challenging enough, but these physicians only add to the stress. If you're seeking medical care, I strongly advise against choosing this practice. Their approach makes an already tough journey even more overwhelming.

Terrible service that endangered my child's health

Persistently failing to set up an appointment for myself and even for my toddler. We ultimately had no choice but to seek emergency medical care at the hospital.