Jubilee Medical Centre

Friendly staff but confusing patient experience

Visited the medical facility recently and was greeted by a delightful front desk staff member. I'm considering becoming a patient here, but I'm concerned about the online system. My primary worry is whether I'll be able to consult with a physician, given my complex medical history and multiple health conditions.

Compassionate care from a true healthcare professional

Keith Kiernan - Advanced Nurse Practitioner I am truly grateful for your assistance with my elbow issue. While I'm uncertain if the steroids will provide relief - you administered them just 5 minutes ago - your composed demeanor and expert guidance have given me a clear strategy moving forward if this treatment doesn't succeed. I understand I have multiple potential approaches. You comprehensively addressed every single one of my inquiries, and your kindness extends beyond your professional role - you're simply an exceptionally compassionate individual. You are remarkable. Thank you

Caring and efficient healthcare team exceeds expectations

As a relatively recent patient, I've been impressed by the professionalism of everyone here, ranging from medical professionals to administrative personnel. The e-consultation platform has consistently provided me with comprehensive and rapid responses. Just today, when I inadvertently missed a doctor's return call, I contacted the surgery and Sue, the receptionist, promptly scheduled an alternative call for the following day. I genuinely appreciate the exceptional level of assistance and support.

Terrible healthcare experience with impossible online system

Unable to schedule a visit for my kid, impossible to access online consultation, what a complete mockery of healthcare service!

Fantastic local practice with caring and reliable staff

After being with a different local practice for almost four decades, I switched to this surgery and couldn't be happier. The service has been top-notch, and despite the challenges facing NHS services due to COVID and financial/staffing constraints, this practice manages everything impressively. The entire team is professional, reliable, and genuinely welcoming. While many people only share feedback when something goes wrong, I felt compelled to highlight how well things are going here! 🙂

Compassionate nurse makes medical center shine bright

During my initial appointment at this Medical Center, I only interacted with a Nurse, but her demeanor suggests the entire staff might be equally exceptional. This particular nurse was incredibly gracious - her politeness, respect, and willingness to help were remarkable. She demonstrated remarkable patience, allowing me to express myself fully without rushing me, even though she likely had other patients waiting. Her compassionate approach has convinced me that switching to this medical practice was the right decision. I don't mean to diminish my previous healthcare provider, whose nursing staff was also excellent, but their physicians were significantly deficient in both clinical expertise and emotional understanding.

Excellent care from compassionate medical professionals

Incredibly welcoming and highly skilled medical professionals and support team.

Exceptional medical care with caring professionals

Whenever I've reached out seeking medical assistance, I've consistently received prompt and comprehensive support. The personnel are welcoming and highly effective in their approach.

Frustrating and unhelpful medical reception service

The front desk staff refused to accommodate my early check-in, despite having minimal wait time and my long journey from Knutsford. They dismissively suggested I grab a coffee and return just moments before my scheduled appointment!

Fantastic medical care with caring and attentive staff

Transitioned from our long-standing medical practice of 35 years to Jubilee. The entire team, including physicians and support staff, has been exceptional. Their responsiveness, particularly the callback service, stands out. Highly recommended.

Exceptional healthcare that truly exceeded my expectations

Absolutely exceptional care since switching healthcare providers. I'm truly impressed by their responsiveness. Every single physician has been outstanding for both myself and my loved ones. I'd rate them 5 stars, but they honestly deserve 10.

Terrible service puts my health at serious risk

This establishment is a complete mockery. They're refusing to refill medications on a recurring prescription? Well, I obviously require these meds, which is precisely why they're set as a repeat order!! I'm absolutely going to find a new healthcare provider - what an embarrassing and incompetent medical practice!

Terrible pharmacy service with unhelpful staff

I submitted my prescription on Sunday, expecting to pick it up by Wednesday. When I arrived on Thursday, they told me to return on Friday. By then, I had already exhausted my existing medication supply. While not every employee is problematic, many seem unmotivated. They consistently fail to answer phone calls and neglect to process medication updates, despite promising to do so. Ultimately, I cannot endorse their service.

Terrible healthcare with zero patient compassion

This GP practice is absolutely abysmal, and I'm frustrated that I'm obligated to award even a single star. The doctors consistently dodge in-person consultations, completely disregarding the severity of your pain. Moreover, they're unwilling to prescribe any medication and stubbornly refuse to process repeat prescriptions during phone consultations, dismissively telling you that you can handle it yourself. While I acknowledge I'm capable of doing it independently, if the GP is already on the phone with me, why not simply complete the task? Their unprofessional approach has driven me to initiate the process of transferring to a different medical practice, as this current situation is utterly ridiculous.

Receptionists rock during challenging covid times

During these challenging pandemic times, the front desk staff are clearly doing their absolute best under difficult circumstances. My appreciation goes out to them for their efforts and dedication.

Terrible healthcare service with zero patient respect

Endless waiting on hold, only to receive a terrible diagnostic link that invariably recommends hospital emergency care! Upon arriving at the clinic, the staff demonstrate zero professionalism, loudly broadcasting personal details as if everyone is hard of hearing. They announce names and medical issues across the entire waiting room, completely disregarding privacy regulations. You're forced to stand there, feeling faint and nauseous, while the receptionist completes her personal phone calls before acknowledging you. Not a single word of apology was offered. The entire experience is absolutely shameful!

Frustrating wait for doctor with no resolution

I attempted to contact the medical practice yesterday morning to request a physician's callback. The wait time was excessively long, with my initial call starting at 8 AM and not being resolved until well past 9 AM. When I finally requested a doctor's return call, I was informed that all doctors were unavailable and was directed to complete an online e-consultation instead.

Unacceptable wait time for urgent medical care

I contacted the medical practice early this morning regarding my granddaughter's illness, and despite it being several hours later, I'm still waiting for a response from a physician. The lack of communication and apparent disregard for our urgent medical concern is incredibly frustrating.

Terrible service and unprofessional experience

Won't recommend this practice—it sounds absolutely terrible

Jubilee medical centre saved my husbands life

I want to express my heartfelt gratitude to Jubilee Medical Centre for their role in saving my 30-year-old husband's life. After just 3 days of illness, I contacted them as his condition was rapidly declining. The reception staff were incredibly supportive and compassionate, securing a same-day telephone consultation with a doctor on 13/8/21. When I initially missed the first call while assisting my husband in the bathroom, the doctor ensured they called back and promptly referred us to Whiston Hospital A&E, given my growing concern. I had already requested an ambulance, feeling increasingly worried about transporting him myself. Regrettably, the ambulance service's overwhelming workload resulted in a 7-hour wait. Upon arrival, the paramedics noted he appeared slightly improved, and his observations seemed stable. I doubt they would have transported him without the GP's urgent referral. I am immensely relieved that the doctor prioritized caution, as it was discovered he was critically ill with septicaemia. His clinical condition significantly deteriorated just hours after arriving in A&E, but treatment had already commenced when his alarming blood test results were received. He is now home, recovering after an intensive care stay and open-heart surgery, with the GP practice continuing to provide exceptional support. The follow-up GP consultation on 7/9/21 was extraordinarily compassionate. They attentively listened to my concerns during his recovery, arranged necessary tests, prescribed additional medication, and ensured our mental well-being following this traumatic experience. Their genuine empathy profoundly comforted both my husband and me, alleviating our anxieties. I am deeply thankful to the practice and the NHS for saving my husband's life.