Jubilee Medical Centre

Terrible customer service that wastes your time

Pope of Rome's customer service is painfully slow. I've been on hold for almost half an hour with no resolution in sight. Their low 2.8 rating clearly indicates ongoing issues, yet they seem completely indifferent to customer experience.

Loyal customer praises jmc's consistent service excellence

I've been a part of JMC for nearly three decades, and I must say their operations have become increasingly streamlined and effective, particularly over the past year and a half.

Frustrating healthcare experience with zero communication

Attempting to contact the medical practice proves futile as phone calls go unanswered, making scheduling an appointment seemingly impossible. I attempted an online consultation, meticulously completing all required information, only to be instructed to telephone the surgery. Predictably, no one picks up the phone. At this point, it appears the Accident & Emergency department at the nearby hospital is the sole viable option for medical assistance.

Frustrating customer service with zero communication

It's incredibly frustrating trying to reach anyone at Reception - picking up the phone seems to be a challenge they can't manage.

Frustrating prescription delay and poor communication

Trying to get a repeat prescription from the hospital has been a nightmare. Over 10 days, I made 4 phone calls, and still no medication - I'm down to my last 2 tablets today. What a complete mess. I was told to get a blood pressure check over a week ago, and it's clear they don't know what they're doing. Now they want a blood test before my next appointment - let's see how long this drags on. The stress is unreal. Their phone system is useless, with 30-40 minute wait times. Someone needs to review their system, as they seem totally incompetent. Where are the good doctors who used to care about patients? Now we're stuck with receptionists and pharmacists who think they know more than doctors. They're causing more harm than good. However, after speaking with the practice manager about my issues and hearing they're updating their phone system, and having a conversation with the pharmacist, I've changed my view. They are actually nice people. The only improvement needed is better patient communication, and then these problems wouldn't arise. Overall, they do care, and I'm thankful to the staff, manager, and pharmacist.

Terrible medical service left patient feeling frustrated

Expecting a sick note for my pregnant daughter, I submitted an online request since no GP appointments were available. It's been five days now, and I'm still waiting. Despite filing a complaint, the practice continues to disregard my request, leaving me frustrated and unheard.

Compassionate care through my challenging hip journey

The medical practice is a bustling facility with a substantial patient roster. This reflects solely my personal encounter. I was grappling with excruciating hip discomfort that ultimately necessitated a complete hip replacement. I consulted with Siobahn (hoping I've spelled her name correctly) who facilitated my referral, and yesterday, the procedure was successfully completed. I am immensely grateful to her and the entire staff (special mentions to Clare, Sue, Bev, and my apologies if I've overlooked anyone else). This gratitude extends to all the Doctors, Nurses, and support personnel. While they may not achieve perfection in every instance, their commitment to assisting patients is unwavering. I recognize that patient access systems are not of their direct creation and can indeed be frustrating, but the practice has consistently cared for my family, which is all I could reasonably request. My heartfelt thanks to everyone involved.

Worst medical service ever completely useless

Attempting to contact them by phone is futile; you'll waste nearly an hour only to be turned away without treatment. They'll redirect you to a walk-in clinic, claiming they exclusively offer online consultations. Essentially, this medical practice avoids seeing patients in person altogether.

Terrible service and no communication from sergury

I am becoming increasingly exasperated with this surgery's communication. Every time I call, I'm met with silence and my consultations have gone completely unanswered. I've reached my absolute limit with their unresponsiveness 😡

Helpful pharmacist saves the day for me

A big thank you to Claire for efficiently resolving the confusion surrounding my recurring medication order. Appreciation James Catterall

Negligent care left me hospitalized and ignored

I attempted to schedule an appointment last Friday afternoon, only to be informed that no slots were available. Having just been discharged from Fazakerley hospital, I urgently required medication for an infection, which I explained to the receptionist. She instructed me to complete an e-consultation form for the doctor to review. I diligently uploaded my discharge letter as documentation of my hospital visit. Ultimately, my condition deteriorated, forcing me to return to Fazakerley hospital's A&E with a severe diverticulitis infection, where I was hospitalized on intravenous treatment for four days. Despite this serious medical situation, I have yet to receive any communication from the GP. Given my known medical history, which the surgery is fully aware of, this lack of response is completely unacceptable. I am seriously considering filing a complaint with the General Medical Council. If it were possible, I would gladly assign a score of ZERO to this experience.

Terrible service that left me frustrated and angry

Complete embarrassment with discourteous employees who are impossible to schedule with!! Even prior to pandemic, they were unhelpful and negligent

Fantastic doctors who truly care about patient needs

I've been a patient at this medical practice for more than two decades, and scheduling appointments has always been smooth. Whether I'm requesting a slot or following up, I've never encountered any difficulties. When I received my diagnosis four years ago, I was genuinely surprised and touched that my doctor personally contacted the hospital on my behalf. The reception staff have consistently been courteous and supportive. They aren't supernatural beings, just hardworking professionals managing complex tasks. They handle tremendous pressure with grace and deserve recognition for their dedication.

Terrible experience with unprofessional medical staff

I'm utterly frustrated by this surgical experience, having endured a three-hour wait just to receive a return call.

Quick service and friendly staff saved the day

Pleasant facility with friendly personnel. Managed to secure a prompt consultation today. Given the current unpredictable circumstances, I was pleasantly surprised by the swift scheduling. Much appreciated, thank you.

Terrible service from unhelpful and unprofessional staff

Absolutely appalling service at the front desk, with employees displaying a complete lack of professionalism and assistance. They adamantly refused to provide a sick note for my absence, despite a history of previously obtaining such documentation at no cost, and attempted to impose an unnecessary £15 fee. I cannot stress enough how strongly I advise against using their services.

Exceptional care and friendly staff made my day

I wanted to express my gratitude for the exceptional care I've received. Though I'm not typically someone who writes reviews, I feel compelled to share my positive experience. The staff consistently demonstrates a welcoming and supportive attitude, always ready to assist. I particularly want to acknowledge Dr. Morris. I wholeheartedly recommend this medical practice to anyone seeking quality healthcare.

Terrible medical practice with frustrating phone system

I'm forced to call for a triage callback just to determine my medical needs, and this can only happen before 12:30 - it's ridiculous how far this practice has fallen. Every single month, the quality of service deteriorates further. The receptionists are constantly arguing with walk-in centre nurses over the phone, refusing to provide appointments and pushing patients to alternative services. You're completely blocked from seeing a doctor without first receiving a callback. How on earth is someone like a professional driver supposed to get medical attention? I require a flu vaccination and need to discuss medication adjustments, so I'd prefer handling everything in one visit. I might even be able to resolve my medication issues via phone, but they're inflexible about speaking with patients outside their narrow morning window. Why are they so obsessed with online services when they clearly have at least three receptionists staffed at all times? Perhaps they forget that not everyone can sit by a phone all day due to work constraints...

Exceptional medical team makes healthcare a joy

The staff here are absolutely phenomenal, consistently cheerful and eager to assist. Every team member radiates positivity and provides exceptional care to all patients. The environment is immaculately maintained, and I want to express my heartfelt gratitude to everyone who has supported me throughout my interactions - whether I'm scheduling appointments, requesting prescription refills, or consulting with the general practitioner.

Lifesaving care when i needed it most

I am deeply grateful to the entire team for their assistance on Thursday morning when I was feeling absolutely terrible. The staff were incredibly caring and responsive - after my call, they promptly scheduled me for an appointment that same afternoon. I've never experienced such severe tonsillitis before; I was genuinely concerned it might have been quinsy, though fortunately it wasn't. To the receptionist (whose name I think might be Sue), thank you for sitting with me and providing such compassionate support. ❤️ It's now Saturday, and I'm definitely recovering well x