Jubilee Medical Centre

Frustrating healthcare experience with rushed appointments

Scheduling a visit with this medical practice is incredibly challenging, and once you finally secure an appointment, the physicians seem rushed and eager to usher you out quickly.

Disappointing decline in patient care and service

Completely dreadful. The front desk staff display an appalling demeanor when you manage to reach them. I've been waiting on a return call for an entire month. Even when you secure an appointment, it's always with a nurse, never with an actual physician. What's gone wrong? This used to be a top-notch medical practice.

Frustrating healthcare system fails patient needs

Booking an appointment is an absolute nightmare. Completely unacceptable. My wife has been struggling for days to secure a slot due to this completely dysfunctional scheduling process. Such a system should definitely not be tolerated. I intend to escalate this issue to PALS and NHS England for a thorough investigation.

Terrible service and complete waste of time

I phoned the company early in the morning and endured a lengthy wait with 12 other callers, spending 38 minutes on hold only to be promised a return call. I clearly explained that my job prevents me from keeping my phone with me, and predictably, I missed their callback due to work commitments. When I attempted to reconnect, I was again subjected to another exhausting 41-minute queue, ultimately being informed that no available appointments remained for the day.

Incompetent doctors delay death certificate process

This establishment is completely incompetent, as my grandmother recently passed away on Sunday, and since early Monday morning, both myself and the funeral directors have repeatedly attempted to obtain the medical certificate required to register her death. We've been met with one pathetic excuse after another, claiming the original doctor had left and they were unsure how to proceed. One would expect a professional organization to have clear protocols in place for such staff transitions. The funeral directors contacted them again this morning, only to be told that the responsible doctor was absent, despite being fully aware we had been trying to resolve this for two days. They eventually dispatched a doctor to address the issue, yet I still cannot collect the certificate as they continue to claim it's not ready. This is absolutely the most appalling service imaginable, especially during such an emotionally devastating period - as if navigating the grief of losing our beloved mother/grandmother isn't challenging enough!!!!!

Worst medical office scheduling nightmare ever

Completely absurd attempting to schedule a visit at this place. I've dialed their number 87 TIMES and STILL can't get through! When I finally managed to connect, I discovered I'm 6th in the queue waiting to speak with someone!

Prescription nightmare at this incompetent medical practice

Absolutely dreadful service, steer clear. This marks the 4th instance in under a year and a half where they've botched my recurring medication order. In this most recent debacle, more than seven days after carefully depositing my repeat prescription request in the designated reception box (clearly labeled for such purposes), they have once again demonstrated total failure to handle the simplest of tasks. Their level of ineptitude is truly astounding and unacceptable.

Useless online scheduling system disappoints patient

Scheduling website claims to offer online booking, yet consistently lacks any available time slots for appointments.

Terrible medical experience with unprofessional staff

Completely unacceptable terrible front desk staff, terrible navigation system. When you inquire about a health concern, they resort to searching Google - utterly pathetic and unprofessional.

Terrible booking experience at this medical centre

Utterly abysmal telephone support when scheduling consultations. Despite the medical facility's 8am opening, I rang precisely at that time but wasn't connected until around 8:30am. This practice used to be an excellent general practitioner's office, but recently it's become completely unmanageable to secure an appointment! After enduring the lengthy wait to connect, the sole available slots are exclusively with the practice nurse. It seems like the actual doctors have essentially vanished from the practice.

Fantastic product that exceeded my expectations

A delightful little treasure.