Jubilee Medical Group

Utterly disappointing and deeply frustrating experience.

I began arranging my repeat prescription with the practice in early September, clearly explaining that I would be travelling abroad for six months and needed a six-month supply of my regular medication. After weeks of back-and-forth, I was eventually assured — by both the practice manager and the clinical team — that this would be authorised in full. To make sure nothing went wrong, I even visited the surgery in person to confirm that everything was in order. Despite those assurances, when I arrived at the pharmacy to collect my prescription just before departure, one-third of the medication (my HRT) was missing. This is not a complex prescription — there are only three items on it — yet the practice still managed to make a serious, last-minute error. The failure created unnecessary stress, forced me to spend hours chasing emergency solutions through NHS 111, and very nearly jeopardised travel plans that had been months in the making. After being told repeatedly that the issue was sorted, this level of administrative incompetence is unacceptable. It demonstrates a lack of care, poor internal communication, and no appreciation for how their mistakes directly impact patients’ lives. I would urge anyone relying on this surgery for continuity of medication to double-check everything in writing and not take verbal assurances at face value. Patients deserve better than this.

Fast fix for my sinus infection

Swift medical consultation with prompt prescription of antibiotics

Quick and caring doctor visits

These medical professionals are fantastic, consistently accommodating and readily available whenever I need to schedule a consultation.

Betrayed by medical staff's false records

Victims should not be condemned to perpetual suffering, yet that is the consequence when medical personnel dismiss patient concerns and forward misleading documentation to specialists. When will patients be truly heard, and when will doctors cease imposing fabricated psychological narratives onto those seeking help? No individual should endure such treatment. Following my formal complaint to Jubilee Medical Group, a receptionist merely offered me a crisis team contact number. My grievance specifically addressed TEWVS's manipulation of medical records. Previously, Talking Changes proved ineffective in addressing my issues. I am completely devastated and emotionally shattered. 0/10

Fast and smooth medical care

Truly impressive when compared to previous encounters at different medical facilities. The team operates with remarkable efficiency, swiftly handling all procedures and scheduling appointments with remarkable speed. I'm thoroughly satisfied with the overall level of service provided.

Quick and caring dental team

Exceptional customer care, with convenient scheduling and consistently supportive personnel during the entire medical procedure.

Rude front desk ruined everything

The front desk staff displayed a severe lack of hospitality. If alternative choices were available, I would definitely avoid this place.

Frustrated by unhelpful reception staff

The front desk personnel were quite brusque. They operate the computer system, yet seemed to blame me for not being fully informed during my hospital discharge. What was meant to be a straightforward wound check and staple removal became a significant hassle for the receptionist because the discharge letter lacked specifics about the number of staples. I genuinely apologize, but I wasn't keeping track of staple count during my medical procedure. I'm truly sorry that all necessary details weren't clearly communicated. It would have been far more convenient to return to the hospital and have the procedure done there. Once more, I extend my apologies to the reception staff for any inconvenience I may have caused.

Caring staff helped me through treatment

I've consistently been met with exceptional kindness and care at this facility. As someone who relies on an electric wheelchair, I'm truly appreciative of the staff's attentiveness and supportive approach. Throughout my recent medical treatments, which have included both in-office and home visits, I've been thoroughly satisfied with the level of compassionate service. My sincere gratitude goes out to the entire team.

Saved us on christmas eve

On Christmas Eve, the staff went above and beyond to help my son who was suffering from tonsillitis. When the pharmacy was out of his prescribed medication, they took the initiative to call around to other chemists and successfully found the medicine we needed. Much appreciation for their exceptional service.

Quick help when I needed it most

I urgently required medical attention through the 111 service and was thoroughly amazed by the rapid response and the GP's exceptional professionalism. The healthcare provider was incredibly meticulous and competent, which instantly put me at ease. I felt completely heard and valued, with my health concerns being addressed comprehensively. I was promptly prescribed medication, which I received in less than an hour, and additionally scheduled for blood tests and a scan within a day. Without hesitation, I would absolutely return to this practice and wholeheartedly recommend their services to others.

Caring doctors who truly listen

I switched to this healthcare facility because of my dissatisfaction with my former medical providers. The staff here have demonstrated exceptional compassion, and they have thoroughly addressed all of my health concerns. This is truly an outstanding and patient-centered medical practice.

A caring doctor who really listens

I recently had the opportunity to consult with Dr. Jan at Jubilee Medical Group in Newton Aycliffe, and I must say, he left a wonderful impression. This physician was incredibly attentive and truly engaged during our consultation. He carefully listened to my concerns and demonstrated genuine care. Dr. Jan provided a clear diagnosis and thoroughly explained the various treatment options available to me. The entire experience was marked by his professionalism and compassionate approach.

Worst flight ever with terrible delays

Steer clear by all means

Sent home with no help for newborn

I was referred to this medical facility with my 6-week-old infant, sent by 111 due to his prolonged constipation of 9 days. Despite the serious concern, the staff dismissed the issue as mere trapped wind, which is completely unacceptable. Their negligent and dismissive approach is outrageous, and I am absolutely determined to file an official complaint about their substandard care. This place should not be allowed to continue operating with such irresponsible medical treatment.

Impossible to reach a doctor when sick

I've spent the entire week attempting to connect with a live person. I've left two voicemail messages. They adjusted my blood pressure medication, and now I'm feeling terrible. What extreme measures must one take to secure a doctor's appointment in this day and age? I sincerely hope I'll still be breathing by the time I actually manage to speak with a human being.

Quick care when I need it

They've consistently provided excellent service, particularly during the past 18 months. I appreciate that I can easily connect with either the nurse practitioner or doctor, depending on my specific healthcare requirements.

Nurse saved the day at distant clinic

Despite my initial reluctance about traveling such a distance for my medical appointment, I was pleasantly surprised. I was seen precisely at my scheduled time by a wonderful Nurse Practitioner who not only addressed my primary concern but also provided helpful guidance about an additional health matter. While waiting for my prescription, I took a break at the cafe. The pharmacy service was excellent as well. The extra journey was definitely worthwhile 🙂

Missed results and ignored at reception

Terrible healthcare experience with Dr. Sunny Erijoh. Attended multiple consultations regarding a skin issue, underwent tests, and was assured I'd be contacted if follow-up was necessary. However, no communication came through, and I only discovered potential concerns by persistently calling myself. Months later, I returned for another appointment, only to be informed I should have been recalled much earlier. The incompetence is astounding. Additionally, the reception staff are incredibly unprofessional, frequently engaging in conversations among themselves and blatantly disregarding patients waiting in line. Absolutely cannot recommend this medical practice to anyone!

Endless wait and dismissive staff at clinic

The phone wait is excruciating, with staff clearly idle but taking forever to pick up, then greeting you dismissively as if they're performing some grand medical consultation. The nursing staff arbitrarily dispense medication based on their preference, disregarding what actually helps the patient. Even after Dr. Baligas's practice merged with Jubilee Medical Group, scheduling an appointment remains a nightmare, with wait times stretching to a week or two out.