Jubilee Park Medical Centre

Postal nightmare with unhelpful and rude employees

Quickly mailing a letter, feeling relieved this isn't a medical facility. The personnel here come across as unwelcoming and potentially discourteous.

Disappointing decline in park house medical service

Relocated to Park House medical practice approximately six years back due to my prior healthcare provider's poor service and constant scheduling difficulties. Initially, the practice was excellent, but over the past year, their appointment booking has become incredibly frustrating. The process of securing a consultation is now extremely challenging, and I'm seriously considering switching to another surgery if their current approach doesn't change.

Incompetent doctors delay critical surgery needs

Utterly disgraceful, scheduling an appointment is practically unattainable. Following my hospital admission with a surgical waiting period of two years, the hospital contacted my physicians requesting a referral, which they provided. The hospital then responded demanding a surgical fitness form, which the practice never completed. Six months have now passed, and I'm still at the starting point of my two-year wait because the negligent doctors have failed to address and fill out the essential documentation. AVOID AT ALL COSTS.

Great product meets all my expectations

Everything checks out perfectly

Frustrating pharmacy service leaves patient disappointed

I typically handle my prescription refills online, but recently, the process has become incredibly frustrating. I now allow them a full ten-day window to process my medication, and yet it remains unready for collection. When I followed up, I discovered they hadn't even started processing it, which is absolutely maddening 😤

Friendly faces make this place truly special

Consistently top-notch customer care with a genuinely compassionate team.

Incredible foot surgery team exceeded my expectations

Just underwent foot surgery and the podiatry team was absolutely incredible - supportive, compassionate, and humorous while maintaining complete professionalism. The treatment and care I experienced today far surpassed anything I anticipated. I'm immensely grateful to this exceptional team, led by consultant Anthony Mayher. My sincere thanks to everyone involved.

Frustrating healthcare that fails patients every time

Their phone lines are perpetually unresponsive, forcing patients to visit in person, and now they've even stopped allowing direct doctor appointment bookings, even for future dates. Instead, they repeatedly promise "The doctor will call you back" - a promise that consistently goes unfulfilled. This is the direct consequence of slashed NHS funding. Completely ineffective. We're now compelled to seek private healthcare because the NHS, which we financially support through our taxes, has become utterly inadequate. Moreover, the staff are growing increasingly irritable and abrupt, likely due to the constant stream of frustrated patients they must manage.

Exceptional care through two decades of medical support

Throughout my two decades as a patient at Park House, I've consistently enjoyed exceptional care. It's crucial to recognize the significant transformations within the NHS and approach healthcare with understanding and flexibility. Whenever I've required medical attention, I've been able to consult a physician, and I genuinely believe the staff are committed to delivering top-quality service. I extend my heartfelt gratitude to Park House for their dedicated support of both myself and my family over the years.

Compassionate care during challenging medical journey

Kudos to Suzanne, Sonya, Dr Campbell, and the front desk staff for their incredible care during my recent medical interactions over the past fortnight, which included two phone consultations and an in-person visit. Their compassionate assistance has been truly remarkable, especially given the current challenging circumstances. While the phone wait can be lengthy, I recommend staying patient as you'll ultimately connect with the team. 👏🏅

Amazing customer support that exceeded expectations

Outstanding customer support

Exceptional medical care with swift and caring support

I phoned the medical practice at 4pm, first in line, and was quickly connected to a receptionist who was incredibly kind, understanding, and supportive. She swiftly organized a doctor's callback, which I received just 20 minutes after hanging up. Within half an hour of my initial call, I had secured a medical consultation. The service was absolutely impeccable, and I'm truly grateful that such high-quality healthcare is available at no cost. Heartfelt thanks to all the wonderful, compassionate staff who assisted me today and who work so diligently to provide such excellent care!

Amazing healthcare with caring and accessible staff

The reception team is incredibly welcoming and supportive, making scheduling routine visits a breeze. They're consistently accessible for phone consultations and nursing appointments. Their communication skills are truly exceptional.

Worst medical experience ever with this terrible surgery

If I could award zero stars, I absolutely would. They require you to call at 8am for an appointment, but when I ring precisely at 8am, I'm informed that due to high call volumes, they can't even take my call? After finally getting through, which is typically past 9am, I discover no appointments are left!! I've never encountered such a substandard medical practice. The most frustrating aspect is that once you actually manage to see a doctor, they seem solely focused on rushing you out the door. There's absolutely no genuine, compassionate patient-centered care. I'm seriously considering changing medical practices because no one else I know experiences these kind of ridiculous difficulties.

Incredible care from start to finish

Just underwent a procedure at this facility, and I'm thoroughly impressed. The medical personnel were incredibly compassionate and attentive. I have nothing but praise for their exceptional care and professionalism. Truly grateful to the entire team for making my experience so positive.

Worst medical practice ever terrible customer service

Getting an appointment here is virtually impossible. I called earlier tonight and they were swamped, simply disconnecting the call. When I attempted to call back, I found myself stuck in a queue at position 5. I'm trying to schedule a medication review, but they abruptly hung up. The service is absolutely appalling.

Great pediatrist who made checkup fun

I absolutely adore my pediatrician - he's incredibly humorous and has such a soothing demeanor

Amazing healthcare team with comprehensive services

Outstanding medical facility offering comprehensive services across various specialized departments, featuring skilled physiotherapists and dedicated district nursing professionals.

Exceptional care during my minor surgical procedure

The surgical team handling my procedure were absolutely outstanding! They were incredibly supportive, highly competent, and extremely courteous. The environment was immaculate and well-managed, and I am truly grateful.

Amazing dentist who made my checkup fun

I've just had a single visit to this dental practice, and wow, what an exceptional experience! My dentist is absolutely fantastic - truly hilarious and incredibly skilled. Can't stop smiling about how great she is 🤣