Jubilee Park Medical Centre

Thorough health check puts my mind at ease

I recently attended a routine health screening for men my age, and I came prepared with a comprehensive catalog of health concerns that had been weighing on my mind. The medical team seemed somewhat surprised by the depth of my documentation, but they meticulously examined each issue and provided thorough resolutions. I'm genuinely relieved and cannot praise their professionalism and care enough.

Diabetic Patient Frustrated by Unresponsive Medical Staff

Attempting to contact them involves enduring repeated "line busy" signals for 5-10 minutes, only to be met with complete silence when the call finally connects! Their customer service is utterly unacceptable. Instructing a diabetic patient to fast for a medical test and then becoming unreachable when issues arise is incredibly irresponsible.

Spotless and warm welcome awaits you

Pristine and inviting

Terrible hospital care nearly killed me

You'll be on the brink of collapse before they'll even consider prescribing antibiotics.

Exceptional care and warmth at this amazing place

Exceptional customer care, amazing team members, consistently provides a welcoming atmosphere.

Exceptional podiatry care that exceeds all expectations

I've been a patient at this Podiatry Department multiple times over the years, most recently undergoing foot surgery, and I'm perplexed by the critical feedback others have shared. My personal interactions with the podiatric staff have been nothing short of exceptional. If you're considering treatment here or have been referred to this practice, rest easy knowing you'll receive top-tier, professional care from a truly skilled medical team.

Compassion and respect make healthcare better

Let's pause and reflect that kindness comes at no cost, and those leaving negative reviews should recognize the challenges inherent in every workplace. From the outside, a job may appear straightforward, but truly understanding its complexities requires firsthand experience. Consider the various targets and protocols that receptionists, nurses, and doctors must navigate to fulfill their responsibilities. We can't know the previous patient interactions, personal struggles, or life circumstances they might be managing while still striving to provide the best possible care. While healthcare is provided without direct charge, it comes with significant pressures and demanding expectations for these dedicated professionals. Approach these interactions with empathy and appreciation that medical treatment doesn't require sacrificing your entire financial stability. Having been a patient at this practice for six years, I can attest that when you communicate with respect, you'll invariably be met with genuine kindness in return.

Receptionist saves the day amid service decline

Despite recent declines in the service quality, I'm optimistic about potential improvements. I must highlight that Jo at the front desk has been exceptionally helpful today, which has prompted me to adjust my assessment accordingly.

Terrible service and dishonest communication tactics

I've been a customer for an extended period, and consistently encountered problems. Lately, whenever I attempt to contact their support, I'll ring at 8 in the morning, only to be placed on a supposed "call back" queue. I'll spend the entire day waiting, with no return call. However, when I follow up, they claim they've attempted to reach me and left a voicemail, which is completely untrue. Their behavior is extremely unprofessional and deeply unfair.

Exceptional medical team made my surgery stress-free

I was blown away by the exceptional treatment I experienced during my foot surgery yesterday. The entire medical team was incredibly compassionate, attentive, and warm, which helped calm my nerves significantly. Their friendly demeanor and engaging conversation made me feel truly comfortable. To my pleasant surprise, they followed up with me today to check on my recovery. I cannot speak highly enough about their service! What could have been a stressful and unpleasant experience was transformed into something quite positive - and the bonus of cake was a delightful touch 😉 They truly are an outstanding group of professionals who go above and beyond!

Terrible product, would not recommend again

Extremely unsatisfactory

Worst medical service ever avoid at all costs

If zero stars were possible, I'd choose it. The service is unbelievably terrible. I've been sick since Friday and called today, only to be told no appointments are available. Apparently, I should just pause my illness and call back at 8am tomorrow. I can't even visit the walk-in centre and wait 4 hours to be seen. I simply need antibiotics, and my condition has deteriorated since their merger with Jubilee. Steer clear of this surgery. They even insisted on a PCR test despite my daily negative lateral flow results. Complete incompetence across the board. I'm definitely filing a complaint with the CQC.

Worst medical centre ever terrible customer service

IN ALL MY 32 YEARS, I'VE NEVER ENCOUNTERED SUCH A MISMANAGED FACILITY. THEY CONSISTENTLY IGNORE PHONE CALLS, ATTEMPT TO PUSH PHONE CONSULTATIONS BECAUSE THEY LACK COMMITMENT TO PATIENT CARE, AND CONSISTENTLY BUNGLE REFERRAL PROCESSES. STEER CLEAR AT ALL COSTS! IF YOU DOUBT MY ASSESSMENT, SIMPLY TRY REACHING THEM BY PHONE AND WITNESS THEIR UNRESPONSIVENESS FIRSTHAND!

Terrible customer service and unacceptable wait time

Spent nearly three-quarters of an hour on hold just to get information about my test results. The wait time was absolutely unacceptable and completely frustrating.