Karis Medical Centre

Terrible doctor dismisses serious health concerns

I've been battling a persistent fever for over three weeks, and my general practitioner has been completely useless. All they do is advise me to hydrate and schedule another appointment next week. I'm extremely frustrated and dissatisfied with the lack of proper medical attention.

Amazing doctors trapped in a terrible office

Dr. Forrest and Dr. Turner are absolutely phenomenal physicians. They're like medical superheroes whenever I visit for my personal or family healthcare needs. Unfortunately, the staff at Karis Medical, particularly the receptionists, are completely disappointing. These front desk employees are essentially invisible, creating an impenetrable barrier that makes accessing care frustratingly difficult.

Exceptional service from a friendly and helpful receptionist

Lily, the receptionist, provided exceptional assistance and came to my aid on two separate occasions.

Amazing healthcare with caring and professional staff

Always impressed by the top-notch care and professionalism at this medical practice. We're fortunate to have such a fantastic local clinic.

Exceptional care from a fantastic medical team

Dr. Francis and Lily provided exceptional care during my visit. I have complete confidence in Dr. Francis, and Lily is an absolute standout - incredibly efficient, supportive, and knowledgeable. An outstanding medical practice.

Exceptional care for my young family's needs

I've had an outstanding time with Karis. After returning to the area, I was worried about locating a suitable medical practice for my young children. I can confidently state that the physicians here are truly remarkable. Additionally, the front desk personnel have been welcoming and friendly during each of our visits.

Compassionate care at its very best

The team at the front desk of Karis medical clinic are incredibly friendly and accommodating, and the physicians truly demonstrate a commitment to patient care that goes above and beyond expectations. Outstanding overall experience.

Disappointing reception ruins otherwise great medical centre

I've always had a great experience with the medical centre's medical staff, who are consistently warm and friendly. However, the reception team falls short of this standard. When I attempted to arrange an interpreter for my mother, I was abruptly denied. Similarly, my request to adjust the appointment time so I could accompany her was dismissed, with staff stating I'd have to wait until the following week. Upon seeking explanations or further details, I was curtly interrupted. The reception's behavior was dismissive, inflexible, and thoroughly unprofessional.

Compassionate doctor and receptionist exceed expectations

Although I am not a patient at Karis Medical Centre, my brother is. Recently, my brother consulted Dr Forest, who is not his usual physician. Dr Forest provided excellent guidance concerning our specific concerns and was extremely supportive in assisting with a required document. I want to express my appreciation to Lilly for her outstanding support - if only the receptionist at my own medical practice were as helpful and attentive as she is.

Terrible service at karis medical practice

Having been a patient at Karis for nearly half a century, I've reached my breaking point with their ineffective personnel. I clearly communicated my medical concerns to the front desk staff, who subsequently scheduled an in-person consultation for the next day. Upon arriving for my appointment, I was informed that I shouldn't have been booked because the respiratory nurse was absent due to illness. Apparently, the receptionist had circumvented the computer system's blocked scheduling and manually added my appointment. No expression of regret was offered; instead, I was merely presented with a telephone consultation alternative. Anyone with even minimal logical reasoning would understand that if a phone consultation had been suitable, I would have requested that initially when making the booking. As a result, I have now transferred my medical registration to a different practice.

Frustrating phone wait but worth the visit

The sole drawback is the lengthy wait when scheduling via phone - it's actually faster to physically go to the location in person, no joke! 😂

Frustrating healthcare experience with unhelpful reception staff

Absolutely dreadful service. The front desk staff act like an impenetrable barrier, attempting to screen patients via telephone with minimal competence. They're completely unqualified to handle medical inquiries. The healthcare system is fundamentally dysfunctional. I'm unable to secure a single doctor's appointment and am actively seeking alternatives 😕

Terrible healthcare experience with incompetent staff

Absolutely terrible healthcare facility with a dysfunctional scheduling process. The front desk staff are unhelpful and seem poorly prepared for their roles. The entire experience is frustratingly inefficient, especially regarding medication management, with constant unnecessary communication loops between the pharmacy and physician. They consistently prescribe medications that are no longer available on the market.

Terrible medical care when i needed help most

I experienced extremely unsatisfactory medical care when I arrived at the practice suffering from significant health challenges. Despite being only slightly delayed due to Birmingham's heavy traffic, Dr. Perry completely refused to see me. My attempts to communicate my situation by phone were futile, as I was stuck in an interminable queue at number 43. When I finally reached the clinic, the receptionist contacted the doctor at 9:11 am to inquire about accommodating me. After a frustrating 20-minute wait while experiencing painful breathing difficulties, I was summarily dismissed because the doctor claimed to be fully booked—despite an apparently empty waiting room where I observed other patients being called in by various medical staff. The complete lack of compassion and unwillingness to assist someone in clear medical distress was deeply disappointing. While I acknowledge that punctuality is important, I believe exceptional circumstances should warrant some flexibility, especially when a patient is visibly unwell and in need of medical attention.

Worst blood test ever painful and careless

During my recent blood draw, I experienced the most excruciating phlebotomy of my entire medical history. The needle insertion was incredibly harsh and seemed to be administered with complete disregard for patient comfort. Following the procedure, my hand was severely bruised—a stark contrast to my previous experiences at QE hospital, where blood tests have always been routine and gentle.

Friendly staff now help make booking easier

2024 UPDATE: Significant enhancements have been made. The front desk personnel are now extremely supportive. During my previous attempt to schedule a consultation, the front desk team displayed a brusque and dismissive attitude that bordered on discourteous and obstructive.

Terrible medical care led to unnecessary suffering

Can't recommend their service to anyone. For the past 12 months, I've been experiencing gastric issues that I repeatedly mentioned during visits. I suggested they check for H Pylori, and they took blood and stool samples but found nothing and offered no recommendations. After another visit with the same outcome, I independently got tested at a private clinic, which confirmed H Pylori positive results. Hoping for treatment, I returned to MC, but they ignored my 44-page blood results and made me retake blood tests instead of referring me for a gastroscope exam. They distrusted my stool sample and rechecked it in their labs, again finding nothing. I had to pay for a private gastroscopy, where they discovered numerous H Pylori bacteria and mild inflammation. I received medication but had to pay full price. Returning to Kaaris, I shared my findings but received no advice. The experienced doctor couldn't provide any meaningful guidance, offering only useless diet suggestions. It was a horrible experience. Now I'm suffering from depression, and no one faces consequences for wasting months of my life. I still have stomach problems and will never trust these unprofessional staff again. I hope no one else experiences what I went through, and I never want to encounter these people again.

Terrible service with endless wait and abrupt hang-up

Despite a brief line, the wait to have my call answered was excruciatingly long, spending over 20 minutes stuck at the front of the queue before someone picked up. The staff member who eventually answered was discourteous and dismissive. When I sought some additional information, they abruptly terminated the call. The entire interaction lasted barely a minute. 👎🏻👎🏻👎🏻

Decades of excellent care for my family

I have been associated with this center, along with my three children, for a quarter of a century. Throughout this time, I have never encountered any cause to criticize the management or the medical professionals. The physicians and staff have consistently demonstrated professionalism and exceptional helpfulness. Their callback service also meets my expectations effectively. I encourage them to maintain their excellent standard of care.

Incredible service with warm and genuine support

Incredible service! Extremely supportive, empathetic, and welcoming. Really appreciate your help.