Karis Medical Centre

Terrible medical experience with unprofessional staff

My surgical experience was absolutely dreadful. The front desk staff are completely unresponsive by phone, and during my actual visit, they failed to properly process my arrival, causing me to waste an incredible 90 minutes waiting. The entire team demonstrates remarkable levels of professional ineptitude.

Frustrating healthcare with caring doctors

The medical staff are friendly, but scheduling a consultation is incredibly frustrating. You're forced to call precisely at 8am and endure a lengthy queue, and if you don't get through before 8:20, all urgent slots are already gone. Non-urgent appointments are then booked out two weeks in advance.

Worst healthcare service ever experienced

Absolutely dreadful service. Whenever I attempt to contact them, the front desk staff are consistently unresponsive, leaving me trapped in an endless phone queue that seemingly only reduces because frustrated patients hang up out of sheer exhaustion - which I've done myself multiple times. It's perplexing how they spend over an hour every Wednesday in training sessions, yet the quality of service remains abysmal. They might as well use that time actually seeing patients instead. What's even more infuriating is being denied a same-day appointment despite calling within their specified timeframe, with the excuse that slots are reserved for 'emergencies' only. Their definition of an emergency is laughable - this is a general practice clinic, not an Accident & Emergency department. Realistically, anyone with a genuine medical emergency would go directly to A&E, not wait around for a GP appointment.

Terrible service and broken promises from clinic

Terrible encounter whenever you contact them! Multiple instances of being informed the physician is occupied... after enduring a 30-minute phone wait and being assured the doctor will return the call.... complete falsehood.... it never occurs.... zero compassion or regard for patients! Their professional credentials should be withdrawn! Utterly disrespectful towards those seeking medical care! Disgraceful!!!

Disappointing care at karis medical center

Regrettably, the quality of surgical procedures is declining, and Karis exemplifies this trend. While the nursing staff maintains a high level of professionalism, that is the extent of any commendable aspects I can identify.

Unreliable pharmacy fails patients during critical time

The pharmacy was shut down for the two days following the bank holiday weekend, refusing to process any prescription orders. Moreover, they prematurely ended their operations on the Monday before their scheduled closing time. This is supposed to be a critical NHS medication service, not some casual business. If they can't maintain consistent and dependable hours, they urgently need to reassess and improve their operational approach.

Worst medical experience ever with unhelpful doctor

Completely unsatisfactory medical professional who demonstrated utter lack of competence by consulting a medical reference just to recommend a readily available topical treatment without requiring a prescription. Instead of attentively hearing my concerns, she appeared visibly annoyed, even after I explained that I've been experiencing these persistent symptoms for more than twelve months. Her approach was no more helpful than simply purchasing medication directly from a drugstore.

Unprofessional staff ruined my medical care experience

The receptionist's lack of empathy was truly disheartening, showing complete indifference to the patient's medical concerns. I was eager to discuss my health issues with the doctor due to significant stress, but the receptionist callously dismissed my worries and proceeded to cancel my upcoming appointment. It is abundantly clear that this medical facility has no genuine regard for patient well-being or emotional state, which fundamentally contradicts their professional obligations. Their apparent lack of compassion and disregard for my health is deeply troubling and unacceptable.

Terrible medical center fails vulnerable patients completely

Utterly disgraceful treatment, with zero assistance offered to senior citizens or those in fragile conditions. This healthcare facility deserves to be completely shut down immediately.

Frustrating wait times and scheduling challenges

The service is acceptable, but scheduling can be challenging. Wait times for appointments often exceed a week, and securing a phone consultation with your preferred physician proves equally problematic.

Exceptional medical care at karis health centre

I've been genuinely impressed by the Karis medical centre. Each doctor I've encountered has been incredibly meticulous, and I appreciate the flexibility of choosing between phone or in-person consultations. While people often criticize medical practices, they rarely understand the challenges healthcare professionals face within the current NHS system. Perfection may be unattainable, but Karis consistently strives to provide the highest standard of care, and I am truly thankful for their dedication.

Compassionate care from a truly helpful physician

The physician I consulted with displayed remarkable compassion and empathy during our interaction.

Frustrating healthcare scheduling that wastes your time

The scheduling system for phone consultations is absurdly impractical. You're given a massive 3-hour timeframe where they might ring at any moment. I momentarily missed their call while in a meeting, literally just seconds too late. When I attempted to reconnect, I was stuck in their phone queue for 20 exhausting minutes, only to be informed my appointment was canceled and I'd need to reschedule for the following week. The front desk staff showed zero flexibility or understanding. It's completely unreasonable to demand patients remain completely available during such a lengthy window, with such harsh consequences for not answering immediately.

Unexpected comfort during a rough health moment

Arrived feeling under the weather and stepped into the clinic without an appointment. The staff were incredibly welcoming, professional, and compassionate. They even chuckled at my attempts at humor and surprised me with a warm cup of coffee!

Friendly staff make this medical center shine

Exceptional service with a consistently friendly and supportive team who are always eager to assist.

Amazing doctor who calmed my medical fears

I had an exceptional experience at this medical facility. Initially, I was apprehensive about the healthcare approach, but after consulting with Dr. Schoen, my concerns were completely alleviated. She was incredibly compassionate and approachable. The consultation was smooth and thoroughly enjoyable.

Horrible healthcare experience in birmingham clinic

Been trying to get a medical certificate for over a month and now I'm facing a critical issue where they claim there are no available appointments. I deeply regret relocating to Birmingham as it's been nothing but constant frustration and difficulties.

Worst medical care ever experienced in seven years

Abysmal healthcare and patient support - in my seven-year experience, I've visited this facility multiple times, and only on a single occasion did I receive accurate medical care.

Compassionate care despite challenging patient interactions

The medical centre truly impresses me. The healthcare professionals—both physicians and nursing staff—are exceptional and compassionate. The administrative team demonstrates remarkable professionalism and efficiency. While I recognize some negative feedback exists, I can personally attest to witnessing situations where patients become confrontational when unable to manipulate reception procedures. These challenging interactions are absolutely not the fault of the dedicated staff members.

Exceptional healthcare with caring and supportive staff

Truly exceptional medical practice, even though I'm a patient of Dr. Scohen, I'd gladly consult any of their physicians - they're all top-notch. Despite the negative healthcare narratives you often encounter in media, I've experienced zero difficulties scheduling either telephone or in-person consultations. The Practice Manager and nursing staff are remarkable. The front-line team makes all the difference - Kim and Paula, whom I interact with most frequently, along with the other two staff members whose names momentarily slip my mind, are consistently outstanding and always go above and beyond to assist. Sincere gratitude. Phil D Birmingham