Kelvedon & Feering Health Centre

Frustrating healthcare with rare moments of compassion

Getting medical appointments has been a constant struggle, often forcing me to travel to Broomfield for care. The new triage system seems ineffective and broken. While the nursing staff and employees are genuinely kind and supportive, the scheduling challenges make accessing healthcare incredibly difficult.

Exceptional care that truly exceeds expectations

I've been experiencing top-notch and truly outstanding medical attention throughout the recent period.

Worst service ever completely disappointed and frustrated

This service is absolutely terrible - I wish I could rate it even lower than the minimum possible score. Steer clear at all costs.

Terrible service at local medical practice

Denied care for my critically ill infant of three months! Dismissively instructed me to seek treatment at Colchester hospital, displaying zero compassion or professional courtesy.

Dedicated staff struggle with poor medical facilities

It's truly disheartening to see dedicated healthcare workers undermined by the poor technological infrastructure of this medical practice. Their phone system is abysmal, and the interior design appears lackluster and uninspiring. Securing an appointment is incredibly challenging, yet I commend the staff for consistently providing the most helpful service possible. Were it not for these exceptional employees, converting the two practices into residential spaces might actually be a more sensible option.

Fantastic health centre with exceptional staff member

I've been a patient at this medical facility for nearly a decade and a half, and the entire team is truly exceptional, with Gemma standing out as particularly outstanding 👏

Broken system fails patients in their moment of need

The new system is absolute garbage, impossible to navigate, and when in crisis, you're simply advised to try again later - though to be fair, they genuinely had no solution. OVERHAUL THIS SYSTEM! I'm thoroughly dissatisfied with its current functionality :( The medical staff - doctors, nurses, and reception - are excellent, but the system undermines their efforts. This has repeatedly failed me. Today, in an emotionally fragile state, I mistakenly selected admin instead of medical and received an unhelpful response. Isn't it OBVIOUS this should be automatically redirected to medical? This is critically important! If I could rate it lower than zero stars, I absolutely would!!! If you're struggling, my recommendation is to seek assistance at the local pharmacy!

Terrible customer service that ruined my entire experience

Absolutely terrible service in the UK, with staff displaying extremely unprofessional behavior, particularly at the reception desk. I strongly advise avoiding this establishment if you have any alternatives, and I'm prepared to pursue legal action if necessary.

Frustrating medical experience with confusing communication

These medical professionals are absolutely terrible. The front desk staff are incredibly unhelpful. I strongly recommend avoiding this practice entirely. When I arrived for my scheduled visit, I was dismissed because I couldn't complete the online check-in. I stood in line only to be informed that I should have immediately approached the reception window to announce my appointment, yet the previous day I had been reprimanded for doing exactly that!!!!!!

Worst customer service ever frustrating and unhelpful

Completely useless service. Virtually unreachable. They claim "just call at 8:00" which I do, only to be met with an endless waiting line and then unceremoniously disconnected for spending too much time on hold.

Terrible service almost cost me my life

I was dismissed without an urgent consultation and advised to call 111, which ultimately resulted in my hospitalization for severe pneumonia. The staff's lack of compassion is so extreme that it's astonishing they manage to retain any patients at all.

Seamless care and compassionate medical team

Fantastic medical practice! The team operates with remarkable speed, ensuring my prescription needs are fulfilled promptly, and the healthcare professionals I've encountered are incredibly welcoming and supportive. The ability to schedule consultations through their online platform is a significant improvement compared to my previous, unsatisfactory medical experience.

Terrible service at this unorganized medical practice

Incredibly discourteous personnel with an arrogant attitude and zero willingness to assist. Prescriptions are consistently delayed despite providing ample 24-hour advance warning! It's no surprise patients are becoming frustrated. I absolutely cannot suggest anyone use this medical practice.

Smooth sailing through my entire medical journey

Smooth sailing throughout my entire experience. No complications whatsoever. The medical professionals - from physicians to nursing staff and administrative personnel - have consistently provided exceptional care and treatment.

Caring doctors great service parking challenges aside

Superb healthcare facility with incredibly skilled and well-informed general practitioners. Nevertheless 1. Vehicle parking proves consistently challenging 2. It would be beneficial if patients could be informed about the current delay in doctor consultations, as waiting without updates can create anxiety about being overlooked. Aside from these points, truly outstanding.

Terrible medical experience with unprofessional staff

Terrible experience with unprofessional, discourteous employees and a complete lack of female physicians. Absolutely avoid this healthcare facility.

Caring staff saved the day for this patient

I'm puzzled by the negative feedback circulating. Despite initially facing a challenging scenario with childcare preventing my hospital visit, the staff were incredibly supportive. The receptionist was particularly proactive in ensuring I got seen, and remarkably, for the first time in three decades, someone actually followed up to check on my well-being the following day. This genuine gesture made me feel truly valued and secure. When I accidentally misinterpreted the text message timing for my blood test, they were still accommodating and welcoming. The healthcare assistant was wonderful as well! I'm genuinely grateful for their exceptional service 😊

Exceptional nurse makes healthcare a delightful journey

Karen, the nurse at Kelvedon & Feering Health Centre, embodies pure empathy and kindness. Her exceptional compassion transforms what could be routine medical appointments into genuinely pleasant interactions. I feel truly fortunate to have found such a wonderful healthcare practice that provides me with such comfortable and supportive general medical care.

Terrible service wasting patients time and energy

This medical service seems utterly pointless and might as well cease operations. I've now tried twice to secure a pediatric appointment for an antibiotic prescription, and each time I was turned away due to zero available slots. Consequently, I was compelled to spend 5 grueling hours waiting in the emergency department for what should have been a straightforward, minor medical need. Their appointment scheduling mechanism is so badly conceived that it's practically non-functional.

Quick and efficient medical service today

I contacted the medical practice first thing in the morning and, after a brief wait, secured a same-day consultation. The physician was exceptionally competent and focused during the examination. I was genuinely impressed. Despite previous critiques, some of which I had voiced myself, I now want to recognize the significant enhancements this practice has implemented. My sincere appreciation.