Kildonan House Medical Practice

Frustrating care with zero accountability

Recently transitioned to this healthcare provider. Subpar communication, minimal initiative, and all too eager to deflect blame onto the patient for issues they should be addressing themselves!

Frustrating lack of communication all around

Plenty of hollow assurances that never materialize... They claim they'll send details via email but consistently fail to do so... I've wasted countless hours attempting to unravel the situation, and the employees seem equally clueless... Perhaps they need some proper training?

Caring staff made my surgery smooth

The medical team provided exceptional care, demonstrating genuine compassion and attentiveness. The facility is truly outstanding and highly impressive.

Caring doctor helped me feel better

I visited my local general practice today and was thoroughly impressed with the care I received. The receptionist greeted me with a warm and welcoming demeanor. Dr. Onayade was particularly reassuring, making me feel comfortable throughout the consultation. He conducted a comprehensive examination of my condition, clearly outlined the treatment strategy, and swiftly organized the next steps in my care. Immediately following my appointment, I was able to have my blood drawn by the wonderful nurse Mandy. Every aspect of my experience was flawless, and I am extremely grateful to the entire medical team for their outstanding service. My heartfelt thanks to everyone involved.

Quick help during my urgent health worry

Delightful front desk team - managed to secure an urgent consultation almost immediately. The physicians are well-informed, approachable, and truly listening! Currently, I have absolutely no complaints about this medical facility.

Terrible customer service at the front desk

Absolutely shameful conduct.

Friendly doctors with helpful ongoing support

Superb medical attention provided. Continuous support maintained. I wholeheartedly suggest this practice to anyone seeking a reliable and compassionate general practitioner clinic for their healthcare needs.

Dr. Chaudhry made me feel truly heard

Dr. Ahsan Chaudhry is absolutely exceptional. He carefully listens and demonstrates a sincere commitment to patient care, creating an environment where you feel completely acknowledged, respected, and supported. It's been ages since I've experienced a medical consultation that left me feeling so empowered and certain that my health concerns were genuinely important. The front desk team is equally outstanding—consistently warm, inviting, and eager to assist. My heartfelt appreciation goes out to them. The positive transformations happening at the practice are evident, and it's apparent that meaningful progress is being implemented.

Calm and caring staff at the practice

Exceptional medical practice The receptionist has a soothing, gentle tone and demonstrates attentive listening skills. Both the doctors and nursing staff show genuine care and dedication to patient well-being Continue maintaining your outstanding approach - you truly are an impressive team

Cramped waiting area with pharmacy nearby

Overall, the surgery offers a pleasant environment, but the pharmacy's location near the waiting area presents both advantages and drawbacks. The close proximity can become problematic when numerous patients are waiting for prescription fulfillment, potentially forcing individuals to navigate through crowds to reach the reception desk. This arrangement also compromises patient privacy. A notable inconvenience is the insufficient parking, which particularly impacts those with reduced mobility. A potential solution could involve reserving the existing spaces exclusively for Blue badge holders and directing other patients to park at the BRSA club car park.

Quick care for my breathing pain

I contacted the clinic to schedule an appointment due to experiencing discomfort when taking deep breaths over the past week or so. Initially, I didn't consider it an emergency and booked a consultation for the following day. However, after consulting with a colleague, the receptionist advised that a doctor would call me later that day for a phone assessment. Shortly after, I received another call informing me that the on-duty physician wanted to examine me in person that morning. During the consultation, the doctor conducted a comprehensive screening to investigate potential serious underlying conditions, and as an additional precaution, I was referred for a chest X-ray at Bolton One. Fortunately, my initial assessment proved correct, and my condition did not require immediate urgent treatment, but I appreciated the doctor's thoroughness in ensuring no serious issues were present.

Quick appointments and friendly staff

I've been coming to this medical practice for a decade, and their scheduling has always been prompt - I can typically secure an appointment within just a few days, and they even offer same-day slots with just hours' notice. Their phone staff is incredibly helpful, the physicians are excellent, and the check-in process is seamless and efficient.

Professional care at my local clinic

Every interaction with the staff is consistently marked by professionalism, warmth, and exceptional assistance. The recently renovated reception area creates a wonderfully inviting atmosphere. I truly appreciate their commitment to customer care.

Quick care when I needed help

Contacted medical services with an urgent health concern and received a physician consultation in just 120 minutes. Exceptional responsiveness and professionalism. Much appreciation.

Friendly staff made my day better

Consistently cared for and handled with respect.

Quick care at my neighborhood clinic

I've been a patient at Kildonan house for three years, and they consistently provide exceptional service. Their staff is incredibly helpful, and I'm always able to see my doctor promptly. I'm truly grateful for their outstanding care.

Trusted family doctor for 70 years

Throughout my seven-decade relationship with this medical practice, I've consistently received exceptional care that has left me completely satisfied. Their reliability is unmatched - I've always found their appointment scheduling precise and their medical recommendations spot-on. The staff creates a warm, supportive environment, and I've never felt the need to seek healthcare elsewhere. They genuinely demonstrate a commitment to patient well-being and have been a dependable healthcare partner throughout my life.

Friendly receptionist, thorough nurse visit

The front desk staff greeted me warmly with a friendly demeanor, though her assistance was somewhat lacking. The nurse practitioner, however, conducted a comprehensive examination, making the overall medical appointment acceptable.

Friendly staff made my day

Excellent product overall, much appreciated.

Quick pickup at friendly pharmacy counter

Consistently courteous and professional, this prescription delivery service meets all expectations with its swift and considerate approach. I am thoroughly satisfied with their performance.