Patient Experience Summary

Feedback reflects a predominantly positive experience with the practice, particularly regarding appointment access, reception courtesy, and clinical care delivery. Patients consistently report efficient booking processes, with many securing appointments within days or same-day slots. The reception experience receives strong praise for warmth and professionalism, while clinical staff are frequently described as attentive, compassionate, and thorough in their approach to patient care. The practice environment is noted as clean, welcoming, and well-organised, with recent renovations creating a pleasant atmosphere.

However, several service challenges emerge across the feedback. Prescription errors and long waiting times are recurring concerns, with some patients reporting significant delays between appointment times and being seen. Communication failures appear in specific cases, including delayed follow-ups on promised contact and unclear information provision. Parking availability is consistently cited as problematic, particularly for patients with reduced mobility. One patient raised concerns about policy prioritisation over individual needs and responsiveness to patient concerns.

Overall, the practice demonstrates strong capability in appointment access and reception experience, with notable strengths in clinical professionalism and care delivery. Service improvements would benefit from addressing prescription accuracy, reducing waiting times, enhancing communication consistency, and resolving practical facility constraints around parking.

Appointment

74.56 %
Great

Reception

79.32 %
Great

Cleanliness

82.15 %
Great

Care

77.89 %
Great

Respect

75.23 %
Great

Seen on time

71.34 %
Great

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MF

Maria F. Google one year ago

Rating

Excellent!

Helpful staff made my day

Nicely structured clinic with a warm, inviting atmosphere. The team is exceptionally personable and approachable. Special appreciation to Sue, Rose, and Chrissie for their outstanding service.

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TL

Thomas L. Google one year ago

Rating

Excellent!

Smooth flight from chicago to denver

Absolutely flawless

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BG

Brenda G. Google one year ago

Rating

Excellent!

Fast lunch stop with friendly team

Prompt and professional assistance from friendly employees.

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AT

Ann T. Google one year ago

Rating

Excellent!

Quick and caring covid shot

I received my Spring Covid vaccination this past weekend. The staff was prompt and provided me with attentive, compassionate service from the moment I arrived.

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MP

Mavis P. Google one year ago

Rating

Great!

Wait times could be better

I consider the establishment acceptable, though there's room for enhancement regarding wait times.

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AG

Anne G. Google one year ago

Rating

Excellent!

Helped me breathe easier at urgent visit

The physician I consulted yesterday was incredibly compassionate and supportive. As a COPD patient, he swiftly arranged my surgical procedure and effectively addressed my respiratory issue. I cannot speak highly enough of Kildonan house - their level of care and professionalism is truly exceptional, and I wholeheartedly endorse their medical services.

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AY

Ann Y. Google one year ago

Rating

Average!

Saved by clear medical advice

Recently improved after consulting with RMI or undergoing the procedure rather than relying on speculation

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JS

Joe S. Google one year ago

Rating

Excellent!

Quick and caring covid flu shots

I received my COVID and influenza vaccinations at the RMI medical center, where I was immediately attended to by courteous and competent personnel.

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GG

Gill G. Google one year ago

Rating

Excellent!

Quick and caring doctor visit

The front desk employees demonstrate excellent customer service with their courteous and supportive approach. Dr. Rachel Gallagher consistently exceeds professional expectations in her medical care.

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PC

Paul C. Google one year ago

Rating

Great!

Quick and friendly support

Extremely useful to me

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HO

Hannah O. Google one year ago

Rating

Excellent!

Quick morning check-up done right

The medical visit proceeded smoothly and met expectations without any notable issues or complications.

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BB

Barmcake321 B. Google one year ago

Rating

Excellent!

Fast and friendly afternoon help

Exceptional customer support

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TK

Tony K. Google one year ago

Rating

Excellent!

Professional doctor who took time to listen

Truly wonderful visit with an outstanding physician who took the time to thoroughly explain everything. The consultation felt unhurried and comprehensive, showcasing the best of what the NHS can offer. A remarkably positive medical encounter.

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PR

Paul R. Google one year ago

Rating

Great!

Quick and friendly medical care now

Significant progress has been made over the last year. The front desk staff are incredibly supportive and accommodating. Scheduling appointments has been consistently efficient with minimal wait times.

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JO

John O. Google one year ago

Rating

Great!

Quick turnaround from before

Appears to have gotten notably better recently.

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JT

Josie T. Google one year ago

Rating

Great!

Doctor who truly listens and cares

I've discovered a physician at your clinic who genuinely listens to me and doesn't hurry through the standard ten-minute consultation. They take action based on our discussions and truly strive to address my health concerns. The doctor follows up thoroughly and helps me feel valued as a person. I believe there's significant benefit in consistently seeing the same medical professional who understands my medical background, eliminating the need to repeatedly explain my history to different practitioners. This approach could potentially reduce unnecessary return visits and free up appointments for other patients. I'm genuinely grateful that I can consult with this particular doctor, even if it means waiting a few days. They've gone above and beyond to support me during a time when I felt overlooked and unimportant. My sincere appreciation goes out to them.

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SM

Shelley M. Google one year ago

Rating

Excellent!

Quick and easy doctor visits

Consistently easy to reach via telephone, which is a significant plus. Booking appointments is hassle-free. The staff are welcoming and supportive.

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DW

David W. Google one year ago

Rating

Great!

Better care and quicker results now

Medical scheduling and patient interactions have seen significant enhancements compared to earlier periods, and test result turnaround appears notably more efficient now

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PB

Philip B. Google one year ago

Rating

Excellent!

Quick and painless covid shot

Got my shots at RMI a fortnight back... Received both flu and covid vaccines. The new facility is absolutely fantastic. Philip

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AT

Angela T. Google one year ago

Rating

Great!

Smooth sailing with my local practice

I have no complaints about Kildonan. There could be some improvements with how repeat prescriptions are handled, but overall I'm satisfied with the service.

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Patient Experience Summary

Feedback reflects a predominantly positive experience with the practice, particularly regarding appointment access, reception courtesy, and clinical care delivery. Patients consistently report efficient booking processes, with many securing appointments within days or same-day slots. The reception experience receives strong praise for warmth and professionalism, while clinical staff are frequently described as attentive, compassionate, and thorough in their approach to patient care. The practice environment is noted as clean, welcoming, and well-organised, with recent renovations creating a pleasant atmosphere.

However, several service challenges emerge across the feedback. Prescription errors and long waiting times are recurring concerns, with some patients reporting significant delays between appointment times and being seen. Communication failures appear in specific cases, including delayed follow-ups on promised contact and unclear information provision. Parking availability is consistently cited as problematic, particularly for patients with reduced mobility. One patient raised concerns about policy prioritisation over individual needs and responsiveness to patient concerns.

Overall, the practice demonstrates strong capability in appointment access and reception experience, with notable strengths in clinical professionalism and care delivery. Service improvements would benefit from addressing prescription accuracy, reducing waiting times, enhancing communication consistency, and resolving practical facility constraints around parking.

Appointment

74.56 %
Great

Reception

79.32 %
Great

Cleanliness

82.15 %
Great

Care

77.89 %
Great

Respect

75.23 %
Great

Seen on time

71.34 %
Great
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