Patient Experience Summary

Feedback reflects a predominantly positive experience with the practice, particularly regarding appointment access, reception courtesy, and clinical care delivery. Patients consistently report efficient booking processes, with many securing appointments within days or same-day slots. The reception experience receives strong praise for warmth and professionalism, while clinical staff are frequently described as attentive, compassionate, and thorough in their approach to patient care. The practice environment is noted as clean, welcoming, and well-organised, with recent renovations creating a pleasant atmosphere.

However, several service challenges emerge across the feedback. Prescription errors and long waiting times are recurring concerns, with some patients reporting significant delays between appointment times and being seen. Communication failures appear in specific cases, including delayed follow-ups on promised contact and unclear information provision. Parking availability is consistently cited as problematic, particularly for patients with reduced mobility. One patient raised concerns about policy prioritisation over individual needs and responsiveness to patient concerns.

Overall, the practice demonstrates strong capability in appointment access and reception experience, with notable strengths in clinical professionalism and care delivery. Service improvements would benefit from addressing prescription accuracy, reducing waiting times, enhancing communication consistency, and resolving practical facility constraints around parking.

Appointment

74.56 %
Great

Reception

79.32 %
Great

Cleanliness

82.15 %
Great

Care

77.89 %
Great

Respect

75.23 %
Great

Seen on time

71.34 %
Great

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DW

Denise W. Google one year ago

Rating

Excellent!

Quick and smooth morning checkup

Scheduling an appointment was a breeze. The receptionist and Louise were incredibly friendly, supportive, and understanding. I was able to have my blood work completed during the same visit. I strongly endorse this service.

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NB

Natalie B. Google one year ago

Rating

Excellent!

Supportive doc helped me through tough time

my physician was kind, and I was able to openly share my emotions with him. He listened carefully, prescribed the appropriate medication, and provided the support I required. Additionally, the updated waiting area has a more uplifting and cheerful atmosphere.

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MT

Marilyn T. Google one year ago

Rating

Excellent!

Quick help from caring doctor Stacey

I visited Dr. Stacey Bates Robinson for a consultation recently, and her handling of my health issue was impressively swift and thorough. Her approach was precisely what I hoped for, with a resolution that exceeded my expectations. She demonstrated genuine care, paying close attention to everything I shared and making me feel truly heard. I would absolutely endorse her as an outstanding healthcare professional at this clinic.

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MC

Michelle C. Google one year ago

Rating

Excellent!

Saw dr tabor this morning and wow

Visited this morning and was blown away by the staff's warmth and hospitality. To my surprise, I got to see Dr. Tabor, who is hands down the most compassionate and supportive physician I've ever encountered. I hope this practice returns to the traditional family doctor model, where patients can consistently see the same doctor without having to repeatedly recount their medical history. Kudos to the team for maintaining such an exceptional standard of care.

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AH

Ann H. Google one year ago

Rating

Excellent!

Quick and easy vaccine process

Got my seasonal influenza and coronavirus vaccinations using the latest protocol at Kildonan House. The entire process, from check-in to receiving the shots, was seamless and efficient.

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PL

Patrick L. Google one year ago

Rating

Excellent!

Compassionate care from kildonan house staff

The care provided by the staff at Kildonan House has been truly outstanding, and I am deeply appreciative of the exceptional treatment I've experienced, especially from the physicians and the dedicated practice nurse.

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KL

Karen L. Google one year ago

Rating

Excellent!

Kind doctors and welcoming staff

The medical care provided by my general practitioner has been absolutely exceptional. The front desk staff have consistently demonstrated remarkable friendliness and helpfulness throughout all of my interactions with the practice.

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LS

Lily S. Google one year ago

Rating

Excellent!

Quick help when I needed it

The physician was outstanding, accommodating me with a prompt consultation and demonstrating keen awareness of my heightened anxiety. The treatment plan we collaboratively developed appears well-suited to my specific situation.

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CD

Carmen D. Google one year ago

Rating

Great!

Quick appointment with helpful health pro

The medical staff member was attentive and communicative, breaking down their diagnosis in an easy-to-understand manner. I was able to secure an appointment relatively promptly, just two days after my initial call. However, I did end up waiting around 20 minutes past my scheduled time before being seen by the healthcare provider.

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AH

Alison H. Google one year ago

Rating

Excellent!

Helpful support when I needed guidance

Incredibly helpful to pose inquiries and receive expert guidance and recommendations

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PG

Peter G. Google one year ago

Rating

Excellent!

Morning flight was smooth and quick

Top-notch customer support that truly stands out from the crowd.

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KG

Karen G. Google one year ago

Rating

Excellent!

Emma made my morning diabetes check smooth

Emma, the diabetic nurse, is truly outstanding and a tremendous asset to your healthcare facility. She attentively listened and comprehensively grasped my specific needs during our morning consultation. She developed a comprehensive treatment strategy and simultaneously coordinated my blood tests with Jeanette, which was incredibly convenient - essentially providing a streamlined, comprehensive service. Jeanette was equally impressive and professional.

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DK

David K. Google one year ago

Rating

Excellent!

Quick care when I needed help

I felt immensely relieved to secure a medical consultation, and the physician was incredibly compassionate and empathetic regarding the urgent circumstances that led me to seek immediate medical attention.

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SB

Steven B. Google one year ago

Rating

Excellent!

Quick and compassionate care from doctor

Dr. Ahsan Chaudrhy provided outstanding medical attention, demonstrating both efficiency and compassion throughout my entire experience from initial consultation to diagnostic imaging.

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LB

Lucy B. Google one year ago

Rating

Excellent!

Quick and compassionate doctor visit

I was connected immediately and found the healthcare professional to be incredibly supportive, which significantly helped ease my nervousness.

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JC

Jayne C. Google one year ago

Rating

Bad!

Friendly doctor made me feel at ease

The physician demonstrated exceptional care, offering valuable assistance and maintaining a highly professional demeanor throughout the consultation.

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SM

Santa M. Google one year ago

Rating

Excellent!

Friendly staff made my day

Consistently top-notch assistance, with an exceptional front desk staff that truly stands out.

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CH

Chris H. Google one year ago

Rating

Great!

Quick help but still waiting on response

Mr jewell was cooperative and responsive when I sought aquaphysio assistance at Bolton and indicated she would contact my surgeon at Euxton Hall hospital right after my departure. She promised to update me promptly upon receiving a response from Mr human, but I have not received any communication thus far.

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GW

Gail W. Google one year ago

Rating

Excellent!

Smooth online pharmacy request process

Over the past several months, I've experienced consistently professional service and incredibly supportive reception staff. Their online pharmacy platform is remarkably user-friendly and efficient, making the entire process straightforward and convenient.

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MB

Mbrierley144 B. Google one year ago

Rating

Excellent!

Quick care at royal bolton hospital

I contacted Kildonan seeking an urgent consultation early in the morning, and despite arriving at 9:30am, the process was incredibly swift. A compassionate and professional physician promptly referred me to the Royal Bolton Day Clinic within half an hour. I was seen at my 11am appointment and had completed my scan with comprehensive feedback by noon. The entire experience was seamless and efficient, showcasing the outstanding capabilities of our National Health Service!

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Patient Experience Summary

Feedback reflects a predominantly positive experience with the practice, particularly regarding appointment access, reception courtesy, and clinical care delivery. Patients consistently report efficient booking processes, with many securing appointments within days or same-day slots. The reception experience receives strong praise for warmth and professionalism, while clinical staff are frequently described as attentive, compassionate, and thorough in their approach to patient care. The practice environment is noted as clean, welcoming, and well-organised, with recent renovations creating a pleasant atmosphere.

However, several service challenges emerge across the feedback. Prescription errors and long waiting times are recurring concerns, with some patients reporting significant delays between appointment times and being seen. Communication failures appear in specific cases, including delayed follow-ups on promised contact and unclear information provision. Parking availability is consistently cited as problematic, particularly for patients with reduced mobility. One patient raised concerns about policy prioritisation over individual needs and responsiveness to patient concerns.

Overall, the practice demonstrates strong capability in appointment access and reception experience, with notable strengths in clinical professionalism and care delivery. Service improvements would benefit from addressing prescription accuracy, reducing waiting times, enhancing communication consistency, and resolving practical facility constraints around parking.

Appointment

74.56 %
Great

Reception

79.32 %
Great

Cleanliness

82.15 %
Great

Care

77.89 %
Great

Respect

75.23 %
Great

Seen on time

71.34 %
Great
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