Kildonan House Medical Practice

Quick and caring staff at clinic

Courteous staff, swift service, and a welcoming atmosphere. The team was attentive and efficient. Much appreciation to all involved.

Welcoming new space at medical center

Recently stopped by the recently opened Kildonan House Hub, and I was genuinely impressed with the new medical facility. The space feels wonderfully illuminated and spacious, with a welcoming and pleasant ambiance that immediately puts you at ease.

Friendly staff and quick doctor visits

The facility is spotless and the front desk staff are accommodating. The nursing team is incredibly friendly and upbeat. The doctors might seem rushed, but they're remarkably efficient and professional. The workflow is extremely well-coordinated, and whoever is overseeing this medical center is clearly doing an excellent job. The sole drawback is the parking situation, which consistently appears to be at capacity.

Wad helped me feel at ease

Met "Wad" and he was exceptional. He anticipated my questions and provided answers proactively. Truly impressive and he immediately put me at ease.

Dangerous medication mix-ups at pharmacy

Unbelievable!!! I'm sitting in the waiting area, and every few minutes, patients are arriving, voicing frustration about prescription errors—either receiving incorrect dosages or entirely wrong medications. This is completely unacceptable and potentially life-threatening for individuals who rely on their medication and might not catch the mistake. Additionally, the wait times are unbearable. I was instructed to arrive at a specific time for my appointment, yet 35-40 minutes later, I still haven't been called in. Utterly shameful.

Jeanette helped me manage diabetes well

My primary interactions have been with Jeanette Martin in the diabetes department. She has consistently provided exceptional support in various aspects. Jeanette's responsiveness is remarkable, always delivering on her promises regarding referrals, result follow-ups, and monitoring my health situation. I am truly impressed with her professionalism and dedication! Additionally, I'd like to highlight the remarkable improvement in the reception staff over the past couple of years. They have been outstanding and continue to provide excellent service.

Quick care during tough times

I've been genuinely impressed by the exceptional care provided by the reception team and Dr Maskati. Given my age and the current pressures on the NHS, I anticipated minimal assistance for my mechanical injury. However, my expectations were completely shattered. Within just a week, I underwent both x-ray and ultrasound examinations, followed by a physiotherapy referral. The level of service and compassion far surpasses anything I've experienced previously. It appears positive changes are taking place, and I sincerely hope this remarkable GP continues to practice here.

Helpful doctor at morning appointment

During my recent medical visit, I was scheduled for a 9:30 am consultation with Dr. Choudry. I found him to be exceptionally welcoming and competent. The doctor not only prescribed the appropriate medication but also thoroughly explained everything I needed to know to improve my well-being. I sincerely hope he continues to work at this healthcare facility.

Dr atcha solved my health worry fast

During my appointment with Dr. ATCHA on Monday, February 17th, she took the time to carefully hear out my concerns without making me feel hurried. Dr. ATCHA committed to addressing my problem and promised to contact me within two days. In reality, she called me back within just two hours and had already set up a consultant appointment to tackle my issue. I've been a patient at this medical practice for more than three and a half decades and have consistently received excellent care. Today's experience only reinforced my long-standing positive impression.

More efficient visit at rmi

More structured and efficient during this RMI event compared to past experiences! Great job 👏

Friendly nurse made shots bearable

Charming destination for a getaway with a friendly staff member who ensured smooth operations, making the experience enjoyable even with the requirement of two vaccinations.

Quick help for my aching back

Superb care. The physician is wonderful. Promptly accommodated my sciatica appointment without delay.

Quick help from caring doctor

I contacted Kildonan House last Friday and successfully secured a medical consultation for this morning. Dr Atcha greeted me with genuine warmth, carefully listened to my health concerns, and provided thoughtful, comprehensive guidance about my recovery process.

Dry eye checkup with no new advice

Visited for a dry eye consultation. The physician was pleasant and professional, yet didn't propose any additional interventions since I was already self-managing with over-the-counter eye drops.

Quick and efficient morning screening

I arrived at the clinic well ahead of schedule, and before I could even settle into a seat in the waiting area, they promptly summoned me for my screening. The entire process was swift and efficient, and I was heading back home just 10 minutes past my original appointment time. Absolutely impressive!

Lack of duty of care, lack of emotional intelligence

they do not have the necessary requirements to tend to their patients individual needs. Their policy is more important then their patients initial well-being. They are aware of my history and trauma and, it was cruelly dismissed and replaced with policy. They do not respond to our concerns or address them, they ignore their patients. further proving that they do not care for your concerns or well-being. This practice should be shut down. I have lost faith in the doctors, i refuse to see one because of this practice, and i am looking at alternative ways of healing. They give us medication that harms us and another to deal with the horrific side effects left by the first drug. They refuse to give us medication that helps, so alarm bells started to ring for me 'understandably' Their patients well-being should be at the top of their list of priorities.