Patient feedback reflects a mixed experience with significant operational challenges alongside pockets of clinical excellence. Appointment access and booking remain persistent pain points, with patients reporting lengthy waiting times for consultations, difficulties reaching the practice by phone, and frustration with non-functional online booking systems. Phone responsiveness is a recurring concern, with callers experiencing extended hold times and instances where calls go unanswered. Reception experience varies considerably, with some patients praising courteous and helpful staff while others describe dismissive attitudes and poor communication. Several patients noted that service quality appears to have declined, with some attributing this to staffing changes.
Where the practice receives consistent praise is in clinical care delivery. Patients highlight skilled medical professionals who demonstrate attentive listening, compassion, and thorough engagement with health concerns. Communication from doctors is frequently described as clear and supportive, with patients appreciating the time taken to explain treatment plans and address questions. The practice environment and facilities are noted positively by those who have visited. Some patients acknowledge that while appointment scheduling presents challenges, once seen, the quality of medical attention and care experience is strong.
Continuity of care and responsiveness to patient needs emerge as areas requiring attention, particularly around prescription management and follow-up processes. Despite these operational constraints, patients who have established relationships with specific practitioners often express high confidence in the service and demonstrate loyalty to the practice.
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Reception
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Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reflects a mixed experience with significant operational challenges alongside pockets of clinical excellence. Appointment access and booking remain persistent pain points, with patients reporting lengthy waiting times for consultations, difficulties reaching the practice by phone, and frustration with non-functional online booking systems. Phone responsiveness is a recurring concern, with callers experiencing extended hold times and instances where calls go unanswered. Reception experience varies considerably, with some patients praising courteous and helpful staff while others describe dismissive attitudes and poor communication. Several patients noted that service quality appears to have declined, with some attributing this to staffing changes.
Where the practice receives consistent praise is in clinical care delivery. Patients highlight skilled medical professionals who demonstrate attentive listening, compassion, and thorough engagement with health concerns. Communication from doctors is frequently described as clear and supportive, with patients appreciating the time taken to explain treatment plans and address questions. The practice environment and facilities are noted positively by those who have visited. Some patients acknowledge that while appointment scheduling presents challenges, once seen, the quality of medical attention and care experience is strong.
Continuity of care and responsiveness to patient needs emerge as areas requiring attention, particularly around prescription management and follow-up processes. Despite these operational constraints, patients who have established relationships with specific practitioners often express high confidence in the service and demonstrate loyalty to the practice.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Linda D.
one year ago
Excellent!
Friendly service makes my day better
Highly productive and courteous front desk team, providing excellent service.
Tash N.
one year ago
Excellent!
Fantastic doctors and staff at king street medical
I've been a patient at King Street Medical Centre for an extended period, and the entire team consistently demonstrates warmth and excellent customer service.
Lynda W.
one year ago
Excellent!
Compassionate copd nurse makes all the difference
I've been consulting with Jenny, who specializes in COPD care, for some time now. Her approach is genuinely warm, authentic, and compassionate. She truly connects with patients and makes me feel heard and supported. I'm grateful for her exceptional care, so thank you, Jenny.
Elizabeth G.
one year ago
Excellent!
Compassionate nurse helped me breathe easier
The respiratory specialist provided excellent guidance, significantly improving my asthma management and overall condition.
John B.
one year ago
Excellent!
Reliable service that meets my expectations every time
Always reliable and responsive, they consistently meet my needs without any complications.
Nicholas B.
one year ago
Excellent!
Exceptional healthcare with caring and professional staff
Every interaction I've had with the medical staff here has been absolutely stellar! The doctors and nurses consistently demonstrate warmth and competence. Additionally, the front desk team is equally welcoming and efficient.
Valentin N.
one year ago
Excellent!
Exceptional service with top-notch expertise
Highly competent and courteous, demonstrating top-notch expertise and a commendable approach to service.
Rob H.
one year ago
Excellent!
Friendly staff made my day awesome
Excellent customer service provided by the entire team Continue maintaining this high standard of performance
Maxine D.
one year ago
Excellent!
Exceptional service from a truly caring professional
I would like to express my sincere appreciation for Chloe, who consistently surpasses my expectations and truly represents the best of your company. She always attentively listens to my concerns and demonstrates authentic care, with no task ever being too challenging for her. Chloe has been an incredible support during my most difficult period due to my illness, consistently welcoming me with a warm smile and unwavering willingness to help. Please convey my heartfelt gratitude to her on my behalf.
V E.
one year ago
Excellent!
Compassionate doctor makes medical visit a breeze
I'm extremely pleased with today's medical consultation. Dr Boardman communicated clearly about the purpose of my visit and our future treatment plan, using language I could easily comprehend. An exceptionally approachable and competent general practitioner.
Dave B.
one year ago
Excellent!
Fast service with friendly booking assistant
The phone call was efficiently handled, and the representative was incredibly supportive in helping me schedule my appointment.
Janet B.
one year ago
Great!
Lifesaving care restored my medical confidence
The staff here have consistently been amazing, resolving numerous health concerns I've been experiencing. Their support has been instrumental in helping me regain my self-assurance. Heartfelt gratitude to King Street Medical for their exceptional care.
Gillian R.
one year ago
Excellent!
Compassionate care for my worried elderly mother
I visited the medical clinic today concerning my aging mother. The receptionist was incredibly helpful, attentively listening to all my concerns and promptly arranging a consultation with Dr. Stag. She was wonderfully supportive, thoroughly examining my mother, adjusting her medication dosage which addressed the underlying issue. The doctor demonstrated remarkable compassion and provided extremely comforting guidance. I am truly grateful for their exceptional care and support.
Anne J.
one year ago
Excellent!
Compassionate care at its absolute best
The personnel at King Street are truly exceptional, displaying remarkable warmth and compassion. Dr. Ksthreen, in particular, stands out for her outstanding care and kindness.
Michael B.
one year ago
Excellent!
Compassionate care that exceeded my expectations
Absolutely top-notch experience. After leaving the hospital, I arrived for my consultation and was seen precisely at the scheduled time. The physician was courteous, competent, and thoroughly informed, addressing every single query I raised. During our discussion, they efficiently organized and explained my new medication regimen, which significantly helped alleviate my concerns.
Linda M.
one year ago
Excellent!
Great doctors and staff with minor phone issues
I'm thoroughly satisfied with my medical care. Dr. Boardman and Dr. Staff are truly exceptional practitioners who attentively hear my concerns and provide thoughtful responses. The reception team has been incredibly supportive and accommodating - my sincere appreciation goes out to them all. One minor observation: when attempting to schedule an appointment by phone, the wait times can be quite lengthy. I've found it more efficient to visit the surgery in person around 8am, which consistently results in successfully booking my desired slot. Grateful for the overall excellent service x
Warren J.
one year ago
Excellent!
Compassionate care from a top-notch medical team
I've encountered various medical professionals, from physicians to nursing staff, and they have consistently demonstrated exceptional kindness and professionalism. The receptionist team is equally commendable, displaying remarkable patience and courtesy when handling my inquiries. While I could potentially critique the extended wait times to see a physician, I recognize this is a broader systemic issue that ultimately requires governmental intervention.
Snapz R.
one year ago
Excellent!
Quick and efficient medical service
Scheduled a consultation for my child, and within 90 minutes, everything was completed smoothly. Much appreciation.
Uloma O.
one year ago
Excellent!
Compassionate care and solutions for my health
Absolutely excellent encounter. They provide attentive support and clear guidance for addressing concerns. The physician I consulted with today was outstanding. The front desk staff was also friendly and helpful. I'm thoroughly satisfied with the overall service.
Glenys R.
one year ago
Great!
Solid product meets all my expectations
Quite excellent