King Street Medical Centre

Terrible doctor with zero patient care or empathy

Dr. Wayne at this medical facility demonstrated extremely unprofessional conduct. He completely disregarded the patient's concerns and failed to listen attentively. The experience was truly disappointing and distressing.

Rude receptionist ruined my entire customer experience

On the date 13.01.2022, I encountered the most terrible receptionist imaginable!!!!! My frustration knows no bounds!!!! It seems they are compensated specifically to communicate rudely and without any semblance of professionalism to individuals seeking assistance! This is absolutely mind-boggling!!!!!!!!

Frustrating wait time ruins healthcare experience

Caller number two, waiting on hold for 36 minutes - why the excessive delay? Is this really your receptionist's role? Beyond scheduling appointments and handling prescriptions, these phone lines seem unnecessarily occupied. My suspicion is that your staff is attempting to provide medical diagnoses without proper medical training. I absolutely cannot comprehend any justification for such an extended waiting period!

Terrible healthcare experience with endless wait times

Attempting to schedule a medical appointment has been an incredibly frustrating experience for me over the past month, with zero success in securing a consultation.

Worst healthcare experience ever with this gp

Absolutely dreadful medical clinic. I've been attempting to schedule a consultation for weeks, this being the sole appointment I've sought in over a decade. Yet they consistently ignore incoming calls. Steer clear of this practice at all costs, even in a medical emergency, as they demonstrate zero commitment to patient care.

Terrible service that needs serious medical attention

Absolutely terrible. Save yourself the trouble and dial 111 instead. The quality has plummeted since Dr. Lee's departure, and it's a real shame.

Frustrating wait for medical care at this clinic

Attempting to schedule a medical consultation has been an absolute nightmare for the past fortnight. The entire process is utterly ridiculous.

Great medical practice with caring professionals

I previously had to discontinue receiving care here due to relocating, but I'm delighted to have returned. While the phone wait can occasionally be slightly lengthy, this mirrors my experience with other medical providers. Throughout my treatment, I've encountered zero issues.

Terrible service and zero medical assistance

Completely ineffective and a waste of time. I had a scheduled telephone consultation that lasted barely two minutes, during which I was simply instructed to call 111. At this point, they might as well shut down their service if they're unable to provide any meaningful support to their patients.

Terrible service and zero customer communication

Is there anyone actually staffing this place? Given that the facility is shut off to walk-in customers, you'd think making a phone call to obtain medications would be straightforward, but I was left waiting for 20 minutes! It seems like you're deliberately pushing patients to physically come in, potentially exposing themselves to unnecessary risk, just for a brief two-minute interaction!

Disappointing service and unhelpful medical staff

When I initially began using their services, things were quite pleasant. However, now it's becoming increasingly difficult to get someone to pick up the phone, and when you finally do reach someone, they provide absolutely no assistance, making the entire interaction a complete waste of time. The doctor seems overwhelmed and disinterested, merely dismissing concerns without genuine care or attention.

Terrible service with fantastic doctor hidden inside

The medical practice has seriously deteriorated. The front desk staff are discourteous and interrupt patients constantly. Numerous errors occur, and they then attempt to conceal these mistakes, which naturally leads to patient frustration. Telephone wait times are excruciatingly long, with hold music playing for up to an hour at any time of day before anyone responds. The reception team demonstrates extremely poor training and a complete lack of empathy. Dr. Lee remains an exceptional physician, and his eventual retirement will be a significant loss to the practice. It's evident that a large corporate entity owns this facility, resulting in a total absence of personalized patient care. I implore management to hire competent receptionists who genuinely demonstrate a desire to assist patients effectively.

Frustrating medical practice with poor communication

I reached out mid-week to inquire about my test results, only to be instructed by the front desk to follow up the next day after 1pm. Upon calling back as directed, I discovered the medical practice was shut down for the afternoon. When I attempted again Friday morning, I was informed they couldn't discuss test results during that time. The arbitrary timing restrictions are absolutely nonsensical! They claim patients can book appointments online with a login, but the system is non-functional. Even more frustrating, despite advertising online prescription refill services, this feature is completely unavailable. The entire process is incredibly inefficient and aggravating.

Creepy concrete monstrosity haunts my nightmares

Sinister structure

Frustrating healthcare experience with unhelpful professionals

Medical professionals frequently disregard patient concerns and minimize their health issues with a dismissive attitude.

Life-changing experience with top-notch medical care

Exceptional medical procedure and highly skilled staff