King Street Medical Centre

Long wait for urgent appointment slots

I am very dissatisfied with this practice. I was frustrated to have to wait over a week for an appointment recently, especially given my ongoing health concerns. I feel that my medical situation should have been prioritised for a quicker appointment slot.

Long phone wait ended in frustration

I experienced a lengthy wait time on the telephone line, after which the call was disconnected.

Practice ignores repeat contact attempts

I have attempted to engage with this practice on multiple occasions. Despite my background, I found the interactions unsatisfactory. The primary strength of this establishment appears to be lengthy and repetitive communications. I would encourage others to form their own opinions through direct experience.

Friendly receptionist made booking straightforward

I'm adding this review as my partner and I have reached out to the practice about our children on several occasions, with the most recent contact happening today. I found the overall service to be of a high standard and the reception staff member I spoke with was welcoming and helpful. The clinical staff have also been excellent during our children's appointments.

Booking appointments requires multiple phone calls

I would rate this practice much lower if possible. I have been a patient here for many years without problems until recently. Arranging even basic appointments like blood tests requires multiple phone calls, completing online requests and hoping for a callback from a clinician, which doesn't always happen. Many of the front desk team come across as unwelcoming and condescending, which has upset me considerably on more than one occasion. The appointment system seems inconsistent—arriving late means you won't be seen, yet turning up on time often means waiting half an hour or more. My child has ongoing health concerns and I feel my concerns have not been properly addressed, leading to extra visits before being able to access necessary care. It's understandable that alternative services become overwhelmed when people seek help elsewhere.

Struggling with the online booking system

Struggling to navigate their digital appointment system

Reception staff could be more helpful

The reception staff member I encountered was unhelpful and displayed poor communication skills during my interaction with them.

Reception staff unhelpful, impossible to book appointments

Disappointing experience. It appears difficult to access actual clinical services given the unhelpful reception staff and the challenge of securing appointments. After extended waiting times on the phone, callers are directed to book through the NHS app, though availability appears limited. When further assistance is needed, patients are advised to contact alternative NHS services. The overall accessibility of the practice feels inadequate.

Reception staff were unhelpful and inconsistent

Similar to other feedback, the reception team can be difficult to work with and lacks courtesy. I encountered one staff member who was pleasant, organised and supportive; regrettably I failed to note their name and this appears to be an exception rather than the standard. The process for booking appointments and communication varies considerably, and certain team members come across as distant and unwilling to assist.

Practice didn't follow proper NHS guidelines

I feel that the management and operations of this practice warrant closer examination regarding their adherence to professional standards. I would also encourage patients registered here to raise their concerns with their elected representatives. The clinicians at this practice are NHS-based and should be operating in accordance with the ethical framework expected of NHS medical facilities.

Can't book appointments without a form first

I have never experienced a medical practice where the standard appointment booking process is unavailable. The sole method of accessing care involves submitting a form for clinical review, after which you may receive a callback within a week to determine whether an appointment can be arranged. I find this approach quite frustrating.

Stuck with them after online form submitted

I would advise against registering at this practice. Once registered, you may find it difficult to switch to alternative surgeries in the area, as other local practices tend to have full patient lists and may not accept transfers from this surgery. The service here has been disappointing. Following a recent hospital stay, I required ongoing medical support for a post-discharge condition. Despite completing the online registration form as requested, I have not received an appointment or been contacted by a clinician. When I sought assistance, I was directed to the urgent treatment centre, who were unable to provide the help I needed. As a result, I have not received appropriate medical support for my ongoing health concern since leaving hospital. The overall experience has been very unsatisfactory.

Felt rushed and not properly listened to

The standard of patient care provided was disappointing.

Phone line greeted with unnecessary rudeness

I contacted the practice to request an appointment or arrange a telephone consultation. The receptionist who answered was extremely unhelpful and dismissive, which left me feeling frustrated and unwelcome. Due to this experience, I chose to call 111 instead, where the staff member I spoke with was considerate and helpful. Based on my symptoms, I was promptly directed to the urgent treatment centre, where I received excellent care and support. I intend to submit a formal complaint regarding my interaction with reception staff, as I felt the service fell significantly short of acceptable standards. Reading through other feedback about this practice, it appears this may not be an isolated incident.

Staff dismissed concerns without proper assessment

The clinical staff at this GP service appear to lack adequate assessment skills when evaluating patients. My husband experienced recurring infections and developed painful symptoms that significantly affected his mobility. When he requested a blood test to investigate the underlying cause, he felt dismissed and disrespected, and was sent away without any support or clinical intervention, as the staff indicated they saw no clinical justification for testing. His condition deteriorated over the following weeks, prompting a visit to urgent care before returning to the practice. It took over four weeks before a blood test was eventually arranged, which subsequently revealed a chronic infection. The manner in which my husband was treated throughout this experience left us feeling undervalued and disregarded. We felt the service fell short of the standard of care we should reasonably expect. The overall management of his case was poor, and the staff interactions were unhelpful. We were disappointed by what we perceived as a lack of respect and consideration in how we were treated during this period.

Impossible to get through on the phone

Disappointing experience overall. I've found it very difficult to get through to the practice, and face-to-face appointments seem hard to come by. The service doesn't feel responsive to patient needs. I would caution others about registering here as they may find themselves frustrated with the level of access and availability provided.

Online appointments leave you guessing until the hour before

I found the online appointment system to be ineffective, and I ended up taking my young child to a walk-in clinic for treatment instead. The online consultation process does not work well for those with full-time employment, as communication is slow and confirmation of appointments often comes very close to the scheduled time. Young patients should be prioritised at GP surgeries and should not have to spend extended periods waiting in medical centres alongside those requiring emergency attention. Had an appointment been arranged through the surgery, I would not have needed to use the resources of the triage staff and clinician at the walk-in centre for the required treatment. I attempted to register with an alternative surgery but was unable to do so due to being registered within my local area, which means the current surgery faces limited accountability since patients have restricted options for changing providers. Very unsatisfactory experience.

Reception staff laughed while taking my details

I had a disappointing experience with the reception service. I felt the staff were not taking my enquiry seriously, and I was uncomfortable with their demeanor while I was trying to provide my contact details. I was informed that I would need to submit my request by email or telephone to obtain a repeat prescription for my regular medication. Given my location, I found this process inconvenient and felt it defeated the purpose of having a local surgery. The telephone lines are often difficult to reach, and I struggled to get through. I felt the service has declined compared to how it used to be run previously. I was particularly bothered by what I perceived as a dismissive attitude during our phone conversation. I intend to raise my concerns with the appropriate health authority.

Receptionist refused to book appointment over phone

I received a message asking me to arrange an appointment regarding my test results, but when I contacted the surgery by phone, the receptionist declined to book one and directed me to use the online system instead. I attempted to do this without success, which left me frustrated. I feel the practice is shifting administrative responsibilities to patients rather than handling these tasks themselves, which seems like an attempt to reduce their workload and expenses. I now need to return to inform them that the online booking system is not functioning properly for me. I also question why patients should be required to use online methods when telephone booking remains an option, and I believe this approach falls short of the standard of service expected from a healthcare provider funded by public resources.

Poor care and lack of empathy for elderly patients

The care provided fell short of expectations, particularly regarding consideration for an elderly patient's preferences. There were concerns about how medications were being managed and the overall standard of support offered. The practice was unwilling to conduct a home visit to a patient in a residential setting with confirmed cases present, instead insisting on referral to emergency services despite the patient's stated wishes.