King Street Medical Centre

Couldn't get doctor appointment when needed

Unable to obtain an appointment with a doctor. Clinical staff did not provide adequate explanation of their actions. I subsequently required emergency department care due to a delay in commencing prescribed medication.

Friendly staff made the visit smooth

The team were approachable, communicative, and worked through appointments in a timely manner.

Quick phone queue, same day appointment sorted

I called at 8am and had to wait around 20 minutes, which I felt was quite reasonable given current circumstances. I was able to get an appointment that same day. Some tests were carried out and the results came back within two days. Both the reception team and the healthcare professional who treated me were extremely supportive and attentive. I find it surprising to see so many unfavourable comments about this practice. It's worth bearing in mind that the NHS is facing considerable strain right now. Five stars hardly seems adequate to reflect my experience.

Long waits on hold when calling the practice

This has to be one of the most unprofessional medical centres I have ever had the misfortune of visiting. The clinical staff are appalling if you are lucky enough to see one, and there appears to be a lack of patient care throughout. The waiting times when trying to reach the practice by phone are also quite excessive. Due to the poor service experience, I have felt compelled to seek private healthcare instead.

Phone system drops calls without warning

The practice disconnects calls after playing a lengthy message about contacting alternative services. While the staff themselves are competent, the administrative processes are poorly managed. This requires improvement as patients depend on being able to reach them.

Reception staff weren't helpful or friendly

The reception team came across as unwelcoming and unhelpful. The nursing staff seemed reluctant to take responsibility and did not prioritise patient needs, appearing as though they were reluctant to be there. Overall, the practice felt disorganised and poorly run.

Friendly reception made the visit pleasant

Outstanding experience. Wonderful staff. Couldn't ask for more.

Admin staff won't return your calls

This practice has significant issues with patient care standards. Staff members, both clinical and administrative, are unresponsive and fail to return calls promptly, requiring patients to follow up repeatedly. The administrative team comes across as dismissive and unhelpful. Management appears unwilling to engage with concerns raised by patients. I would not recommend this surgery and am choosing to register elsewhere.

Phone lines impossible to get through on

The practice has experienced a significant decline in service quality following the merger. Previously, it was straightforward to reach the surgery by phone, obtain an appointment with a clinician, and interact with courteous front desk personnel. These standards no longer appear to be maintained. In-person consultations have become unavailable for an extended period, and alternative arrangements have not been satisfactory. Prescription processing to the pharmacy frequently requires follow-up contact to ensure timely delivery, and responses to digital communication requests are often delayed or absent. The overall experience has been disappointing and falls short of expectations.

Phone reception staff were dismissive and unhelpful

The telephone reception team came across as dismissive and unhelpful during my interaction. They seemed to overstep their role and presented themselves with an air of authority that felt inappropriate for their position.

Getting through on the phone remains frustratingly difficult

The team members are approachable and helpful when contact can be established. However, I dispute the claim on their website regarding improvements to telephone accessibility. Previously, there were two reception staff members, one at each location, handling incoming calls. Following the consolidation of telephone services, only one receptionist now manages calls for patients across both sites. This has resulted in longer waiting periods. I feel the practice management has not been truthful about these changes.

Staff resolved medication issue promptly and thoroughly

In these difficult times perhaps we should be as quick to thank and praise as to find fault with those who dedicate themselves daily to helping others. It's so easy to identify shortcomings but how many would actually be willing to undertake the work and demonstrate how much better a job they could do? In my case, when I experienced a medication supply issue, I contacted the surgery and a staff member committed to looking into it. I was subsequently contacted by someone who verified my details and then located an alternative solution through local resources, resolving the matter within a very prompt timeframe. Thanks to everyone involved!

Felt listened to and thoroughly examined

I've had to update my review because the clinician I saw is a credit to the NHS and demonstrates thorough practice. They were pleasant and professional throughout.

Receptionists handled busy queues with genuine tact

I have reviewed the recent feedback regarding this practice and must respectfully disagree with several of the observations made. While I do not attend frequently, I have had occasion to visit recently, including time spent in the reception area. I noticed the reception staff (including newer team members) handling a substantial volume of patients with courtesy and genuine helpfulness. Many visitors had multiple concerns to address before their appointments, yet both staff members navigated these interactions with professionalism and sensitivity where appropriate. It is worth considering that the healthcare system continues to face challenges, and understanding is important during this period. This appears to be a particularly busy practice that demonstrates commitment to meeting patient needs. I attended a vaccination appointment at an extended weekend clinic, which was scheduled outside regular operating hours. The welcome was warm and friendly. The clinician who treated me provided the same level of care and attention. I felt completely comfortable throughout the procedure, which was handled with the same competence as my previous visit. The clinician's calm and assured approach, clearly developed through considerable experience, helped me feel at ease. The new facility is pleasant and welcoming, and the integration of two practices understandably requires an adjustment period.

Long wait before medical attention provided

I had a very negative experience during a recent visit. I became unwell while at the surgery, experiencing dizziness and trembling. It felt like a considerable amount of time passed before I was seen by a clinician, during which my young daughter was present and understandably distressed. The staff seemed more focused on whether I could leave the premises rather than addressing my immediate health concerns, despite their courteous manner. Additionally, the appointment itself had been significantly delayed from when it was originally needed. My family felt the overall service fell short of professional standards, particularly regarding the front desk interactions.

Long wait on the phone line

I experienced a lengthy wait time while on hold and have not yet been attended to.

Impossible to reach by telephone

Difficulty reaching the practice by telephone, with lengthy waiting times on hold. The reception staff could be more welcoming in their manner.

Long phone waits, no one picking up

I waited on hold for an extended period and then remained at the front of the queue for a considerable time without anyone picking up the phone. The line just continued ringing until I eventually disconnected. The practice seemed to provide better service in the past before the recent management changes.

Phone line cuts off when booking appointments

The practice does not offer weekend appointments, though this information is not made clear during the registration process. I have reached a point where I am willing to take time away from my studies and work to attend an appointment, but I am unable to get through to book one. Whenever I select the option for appointments and test results on the phone system, the call disconnects. I have found no alternative way to contact them and feel extremely frustrated by the situation.

Quick appointment when I needed one

I had seen some recent reviews about the practice following a merger and was uncertain about attending after being registered elsewhere previously. I experienced an urgent situation requiring a dressing change and needed to be seen promptly. The team managed to fit me in quickly and the clinical staff member was extremely pleasant and supportive throughout.