King Street Medical Centre
Poor! (86 reviews)
Poor! (86 reviews)
Patient feedback reveals a practice experiencing significant operational challenges following a recent merger, with marked inconsistency in service delivery. Telephone access remains a persistent concern, with patients reporting lengthy waiting times, call disconnections, and difficulty reaching the practice, creating frustration particularly for those seeking urgent care. Appointment availability has become increasingly difficult to secure, with extended delays between initial contact and clinical assessment, and some patients describing convoluted booking processes involving online forms and callbacks rather than direct scheduling. Reception experience is mixed, with some patients praising courteous and helpful staff interactions, whilst others report dismissive or unhelpful conduct that has deterred further contact.
Clinical care quality also shows variation, with some patients commending thorough consultations and professional attention, whilst others describe rushed assessments and inadequate follow-up on test results and ongoing health concerns. Administrative processes have deteriorated, including delays in medication processing, unresponsive digital communication channels, and inconsistent handling of routine requests. Several patients note the practice operated more smoothly prior to the merger, suggesting the consolidation has stretched resources and affected service consistency across multiple areas.
Positive feedback acknowledges supportive staff, responsive communication when contact is achieved, and instances of prompt urgent care provision. However, the volume of concerns regarding access, responsiveness, and administrative efficiency substantially outweighs positive comments, indicating systemic issues requiring attention to restore patient confidence in the service.
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Patient feedback reveals a practice experiencing significant operational challenges following a recent merger, with marked inconsistency in service delivery. Telephone access remains a persistent concern, with patients reporting lengthy waiting times, call disconnections, and difficulty reaching the practice, creating frustration particularly for those seeking urgent care. Appointment availability has become increasingly difficult to secure, with extended delays between initial contact and clinical assessment, and some patients describing convoluted booking processes involving online forms and callbacks rather than direct scheduling. Reception experience is mixed, with some patients praising courteous and helpful staff interactions, whilst others report dismissive or unhelpful conduct that has deterred further contact.
Clinical care quality also shows variation, with some patients commending thorough consultations and professional attention, whilst others describe rushed assessments and inadequate follow-up on test results and ongoing health concerns. Administrative processes have deteriorated, including delays in medication processing, unresponsive digital communication channels, and inconsistent handling of routine requests. Several patients note the practice operated more smoothly prior to the merger, suggesting the consolidation has stretched resources and affected service consistency across multiple areas.
Positive feedback acknowledges supportive staff, responsive communication when contact is achieved, and instances of prompt urgent care provision. However, the volume of concerns regarding access, responsiveness, and administrative efficiency substantially outweighs positive comments, indicating systemic issues requiring attention to restore patient confidence in the service.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Marjorie G.
5 years ago
Bad!
Phone appointment led to wrong clinic visit
The experience was disappointing and fell short of expectations. A telephone consultation was arranged, but when attending the appointment, it was with a different healthcare professional than anticipated. This was frustrating, as it felt like the service was not meeting needs adequately. There are concerns about the availability of certain staff members and the impact this has had on overall care. It is acknowledged that circumstances have been challenging, but there is a sense that the service needs to improve and return to a better standard of provision.
L B.
5 years ago
Bad!
Phone lines harder to reach since merger
When this practice operated independently, everything functioned well and telephone access was achievable with some patience. Since the merger with another practice, the service has become significantly stretched and inconsistent. This is disappointing and creates a genuinely frustrating situation when you are unwell, feeling vulnerable, and seeking medical guidance.
Nat N.
5 years ago
Bad!
Impossible to get through on the phone
Awful experience, struggling to secure appointments and being instructed to call back the following day. Phone lines take considerable time to connect, with waits sometimes exceeding an hour. I would rate this lower than one star if that were possible, as even one star feels generous.
Carolyn C.
6 years ago
Bad!
Long phone waits and appointments gone by morning
The duration spent waiting for a response when calling can range considerably, sometimes taking 10 minutes or occasionally extending to around an hour. Being informed early in the morning that no further appointments with clinicians are available can be frustrating.
D T.
6 years ago
Excellent!
Helpful staff who actually listen
A very supportive medical practice with an excellent team.
Andrew F.
8 years ago
Excellent!
Friendly team that genuinely goes the extra mile
Absolutely brilliant, friendly and professional service. All members of staff work as one big happy and caring team. They have helped me through some difficult and trying health concerns, at times certainly going beyond what many practices would class as their standard responsibilities. A big thank you to all, I am sorry to be moving from the area.