Kings Langley Surgery

Friendly staff made my healthcare journey better

I've been a patient at this medical practice for more than two years, and I cannot express enough how thankful and impressed I am with their exceptional service! Coming from London, I was accustomed to encountering indifferent and unhelpful receptionists, but the team at the Nap are truly outstanding! I want to extend my heartfelt appreciation for your continuous kindness and professional approach.

Charles helped me breathe easier today

I am truly impressed with Charles, the Respiratory Specialist, and cannot speak highly enough of him. Today's consultation was exceptional, providing a thorough and meticous assessment of my asthma and associated health issues. He demonstrated remarkable professionalism, clear communication, and genuine compassion, reflecting immense credit to both the medical practice and the NHS. The reception staff have been equally outstanding, maintaining a friendly and efficient demeanor despite the challenging nature of their work. It's been a refreshing experience so far. Although I haven't yet met the other physicians, I am delighted that I followed a fellow patient's recommendation to join this surgery and am grateful to have been welcomed.

Quick and caring health support

We've been thoroughly satisfied with this medical practice since our relocation to the area twelve months ago. Consistently, we've been able to secure an appointment or consultation within a day, which provides immense peace of mind. The front desk staff are consistently warm and accommodating! This practice surpasses any other general practitioner office I've previously experienced.

Friendly staff made my surgery stress-free

Without a doubt, this is the top surgical service I've encountered in the United Kingdom. The personnel are incredibly supportive and always attentive to patients' needs. Their online request platform is truly impressive. Since becoming a registered patient, I've experienced a profound sense of security and peace of mind.

Nurse Nancy helped me feel calm

Nancy Albert is an exceptional nurse who truly stands out. Her warm demeanor and approachable nature instantly put me at ease. She was consistently cheerful, responsive to all my inquiries, and simplified the entire medical experience. I cannot speak highly enough of her professional and compassionate care. My sincere gratitude goes out to Nancy!

Unhelpful staff ignored my critical prescription

I was informed that they failed to obtain a critical prescription, and I found their demeanor unprofessional and unsatisfactory. I intend to escalate this matter to the medical ombudsman for further investigation.

Nap clinic made my doctor visit easy

I typically steer clear of medical appointments, but occasionally health necessities demand attention. Since becoming a patient at Nap, I've encountered nothing short of exceptional care. Their practice is truly outstanding. I'm particularly impressed by my interactions with Dr. Chohan.

Friendly staff made my checkup smooth

At my neighborhood medical practice, the entire team - from physicians to nursing staff and administrative personnel - consistently delivers top-notch care. Their interactions are characterized by genuine politeness and a compassionate approach to patient needs.

Wasted an hour because of bad directions

The front desk staff provided me with incorrect scheduling information, causing me to waste an entire hour waiting around Truly, this is just complete and utter ineptitude

Friendly staff made my visit smooth

Friendly, attentive, and warm-hearted front desk personnel who make you feel immediately at ease.

Nightmare nurse Ruth ruined my treatment

My encounter with Ruth was deeply distressing, and she seems entirely unsuited to healthcare work, tarnishing the reputation of nursing professionals. Her treatment was appalling, and the front desk staff were equally discourteous. Dr. Patel mishandled my bone marrow donation, and Ruth's lack of compassion was striking - Hemel Hospital ultimately acknowledged the issue and provided excellent support. I'm now much more satisfied with my new medical practice. Steer clear of this place without hesitation.

Quick and thorough medical care

Quick and comprehensive medical consultation, including phone and in-person meetings, along with blood work, all completed in just seven days. A clear treatment strategy was developed. The service was exceptional. This level of efficiency and care would be hard to find elsewhere in the world.

Kind doctors made all the difference

I switched to this medical practice at the start of 2020 after being with Vine House in Abbots throughout my childhood, which had become increasingly problematic and discriminatory towards transgender patients. What a transformation! Nearly every encounter with KLS's personnel has been exceptional, with just two minor exceptions involving an unhelpful pharmacist and a somewhat difficult temporary doctor. I'm truly impressed by the physicians, nursing staff, and all other team members. They've provided exceptional care for me and remain consistently supportive across all my healthcare needs. My heartfelt appreciation goes out to the entire team!

Cozy cafe with warm afternoon light

A delightful spot that truly captures charm and warmth.

Quick surgery and caring staff

I was incredibly impressed with my recent surgical procedure at this facility. Unexpectedly, I was scheduled for a minor operation after previously being informed I might have to wait until the following year. The medical staff, including the surgeon and nurses, were exceptional - highly skilled, focused, and completely dedicated to their work. The entire team demonstrated remarkable professionalism and created a wonderfully positive environment. Their evident passion and commitment made the entire experience truly outstanding. I'm deeply grateful to everyone involved in my care.

Quick call and helpful support today

During our 16-year residency in this community, the medical practice has consistently delivered exceptional care and support. Currently facing significant challenges, they're prioritizing the well-being of patients and healthcare workers. If this means initially screening patients via telephone consultation to determine necessary in-person visits, I'm completely supportive. This morning, I experienced a slight wait of around 20 minutes while trying to connect, but once through, the receptionist was incredibly compassionate and efficient. They promptly provided me with two convenient appointment options for today. Their approach was wonderfully professional and considerate. It's unfortunate that most individuals are typically motivated to share feedback only when dissatisfied. Based on our long-standing positive experience, we wholeheartedly award them a perfect 5-star rating.

Rude receptionists blocked my test results

Utterly disgraceful treatment, particularly regarding the Surgery's continued inexcusable refusal to conduct in-person patient consultations, coupled with their intimidating receptionist staff who behave like authoritarian gatekeepers. These receptionists actively obstruct patients' attempts to even schedule a preliminary phone triage call with a GP to discuss critical blood test results. The entire experience is shockingly substandard!!

Terrible doctors and lazy staff

This GP surgery is undoubtedly among the most terrible in the entire nation. The personnel and medical professionals are incredibly uncooperative, remarkably indolent, and consistently use the pandemic as a pretext to avoid examining patients with genuinely critical medical issues. I strongly advise anyone new to this locale to steer clear of registering with this particular practice.

Weeks of frustration with nhs registration

I've been attempting to register for weeks now, and each time I contact them, I'm informed that the person handling my case is unavailable. Moreover, there are no appointments to be found. The NHS isn't a service we should praise merely for existing; it's a healthcare system funded by our monthly contributions, and we rightfully expect an efficient service with courteous receptionists and dedicated medical staff. If given the opportunity, I would gladly opt out of national insurance and purchase private health insurance instead. The NHS seems only interested in quick procedures like vaccine administration, but when it comes to addressing more complex health concerns like the lump on my back, they're completely disinterested. Well done, indeed. 👏

Awful reception ruins caring doctors' work

The exceptional medical professionals are utterly undermined by the reception staff's appalling attitude and negligence. Their demeanor is harsh, demeaning, and emotionally detached. People visit doctors out of necessity, not choice, and these employees desperately need to be replaced and retrained to develop basic empathy and respect for human dignity.