King's Medical Centre

Caring doctors, but rude reception staff disappoints

Dr. Gillani and the nursing staff deserve praise for their excellent work. Unfortunately, the reception experience this afternoon (7/7/25) was entirely unpleasant, with staff displaying an inexcusable attitude towards me without provocation. Basic courtesy costs nothing, particularly for those working at the front desk. The reception team's demeanor reflects poorly on the entire practice.

Compassionate care from a fantastic medical team

During my recent appointment at Kings Med, I consulted with Dr. Fatima Gillani, and the visit was thoroughly enjoyable. This aligns with my past experiences at this medical practice. The staff consistently demonstrates genuine respect and maintains a high level of professional conduct. I commend them for their excellent service and hope they continue their outstanding approach.

Frustrating healthcare with endless administrative hurdles

Getting an appointment is incredibly challenging, and arranging an emergency prescription refill is equally problematic. The bureaucratic hurdles have become so overwhelming that I go out of my way to minimize interactions with this healthcare provider due to the excessive administrative strain and frustration.

Frustrating healthcare with zero patient consideration

Scheduling an appointment here is impossible. They instruct you to call when the booking line opens, which is fantastic if you don't have children to get ready for school! Then they suggest going to A&E. Great! I'd love to, but I'd be stuck waiting for hours, and I need to collect my 3-year-old from nursery. I've been told to book a follow-up for cellulitis, but securing an appointment is hopeless. What's the purpose? I'm definitely switching practices. This surgery is becoming increasingly ineffective with their appointment system. Unless you're unemployed and can call exactly when they specify, you have zero chance of getting seen.

Compassionate staff made my day at the center

I stopped by the facility today and want to express my sincere gratitude to the staff for their compassionate and considerate approach. My utmost respect and appreciation go out to the entire team.

Disrespectful doctor traumatizes war veteran patient

On 25/04/2025 at 4:20PM, I had an appointment with Dr. Malic, and her conduct was entirely inappropriate and offensive. During our consultation, she would pose a question and immediately interrupt before I could respond, launching into another query. I found it impossible to ask anything as she was constantly in a hurry. She provided no opportunity for me to think or formulate a response, seemingly intent on dismissing me from her office as quickly as possible. At one point, she aggressively demanded: "Do you understand that you are in England now!!?? Answer me! Forget about your original country, you are not in Ukraine now!!!" She punctuated her statement by banging on the table and pointing her finger in my face - treating me like garbage! As a Ukrainian veteran who has experienced war firsthand (having retired after being injured), and I'm certain any other person would find such behavior absolutely reprehensible. I came seeking help for my 10-year-old son, who is struggling with post-traumatic stress and neurological issues related to the war. I strongly urge the implementation of disciplinary action against Dr. Malic, as her treatment of patients is completely unacceptable and deeply disrespectful!!!

Frustrating health journey with helpful reception staff

Visited the medical clinic on Friday due to another chest infection. Dr. Fatima examined me and prescribed a rescue pack. I felt extremely unwell over the weekend with these different antibiotics, which seem stronger than my usual medication, likely because of my previous pneumonia in October. I called the surgery this morning to discuss how I was feeling, only to wait four hours for a doctor's response telling me to stop taking the medication after only consuming 7 out of 21 tablets. Isn't a full course typically recommended? The doctor suggested calling back if I don't improve in a few days. I'm now awaiting another call, as I've informed the reception that I understand my body and need antibiotics. I'm not improving and fear my condition will worsen. While I'm currently waiting for the reception to call back, I must emphasize that the reception staff have been incredibly supportive in trying to help me. It's frustrating that I've been struggling to secure appointments for various health concerns, but today, the reception team has been absolutely fantastic in helping me navigate my medication issues.

Frustrating healthcare journey with endless tests

The primary issue is the impending shutdown of online triage after March 1st, meaning a return to those early morning phone call marathons just to secure an appointment. I've been navigating appointments since November for a persistent problem, and only recently have they finally referred me to a hospital after numerous negative test results from urine and blood work. Credit to Dr. Chakroboty for eventually referring me after months of constant bathroom visits. I've consulted at least five different doctors who all conducted identical tests, yet none had referred me until now. The frustrating part is that weeks later, I still haven't received the referral letter, and my most recent test results came back "borderline" with the receptionist offering minimal information, insisting we return for another sample - marking my sixth visit in a remarkably short period. The communication between medical professionals is clearly subpar, and I strongly suspect I'll be forced to wait until new test results arrive before being referred, which is more than a month later than initially promised - utterly exasperating! Additionally, some healthcare assistants seem woefully unprepared; during my blood and ECG appointment in June for a separate issue, one couldn't even operate the equipment, necessitating a rescheduled appointment - absolutely unacceptable. Healthcare shouldn't be a bureaucratic game of endless rebooking and repeated visits; doctors should, at minimum, schedule follow-ups before patients depart.

Terrible healthcare leaving patients frustrated and unheard

These medical professionals are completely incompetent and fail to address patient concerns. You're forced to endure ridiculously long wait times of 40-60 minutes past your scheduled appointment, and when you finally get seen, they rush through the consultation, clearly eager to get rid of you. My husband has been misdiagnosed twice, and tonight when I brought my 1-year-old with a concerning lump, the doctor seemed uncertain and dismissive. When I requested a second opinion, I was callously directed to speak with the receptionist, who then told me to submit an online appointment request for tomorrow. This is an ongoing issue that has been unresolved for weeks. I've now taken the decisive step of requesting to change doctors for my entire family. I absolutely cannot recommend this medical practice - it's shamefully unprofessional and demonstrates a complete lack of patient care.

Unprofessional doctor with terrible patient communication

My encounter with Dr. Fatima Gillani at Kings Medical Centre was deeply unsatisfactory. During our consultation about white spots on my gums, her approach was inconsistent and unprofessional. Within a brief 5-minute window, she provided three contradictory diagnoses—first suggesting a fungal issue, then claiming the spots were invisible, and ultimately declaring them normal. This left me utterly bewildered. When I tried to discuss another health matter, she abruptly cut me off, citing a busy schedule, and her demeanor was condescending and impatient. Her response to my comment about receiving annual healthcare was shockingly inappropriate, boasting about her high income and tax contributions while threatening to mark my record as "rude." Her behavior made me feel completely disregarded and undervalued. Ultimately, I was compelled to seek private medical services to receive the attentive and respectful care I deserved.

Unprofessional medical practice with disrespectful staff

Terrible medical practice. After being a long-time patient at my previous clinic, I switched to this one because of its convenient location. Big regret! Their staff displays a shockingly unprofessional and dismissive demeanor. They consistently ignore patient concerns and treat people with complete disrespect. Despite being with this practice for less than a year, I'm actively seeking alternative healthcare providers due to a mortifying incident where the practice manager publicly discussed my personal medical details in the crowded waiting area. Their conduct is absolutely unacceptable, and such an individual should never be in a leadership role. If the rating system allowed it, I would absolutely give them zero stars.

Frustrating healthcare experience with constant system failures

The scheduling platform is perpetually unstable, and securing a medical consultation becomes virtually impossible if you arrive after the morning's early hours.

Exceptional service with professional medical care

Excellent Communication. Completely direct and punctual for scheduled meetings. Welcoming Environment and consistently attentive to follow-up interactions.

Friendly doctors but reception staff need improvement

Overall satisfactory, but certain reception staff members communicate with patients in a condescending manner, displaying incredibly poor etiquette and an appalling lack of respect!! Nevertheless, once you submit the online inquiry, the nurse who returns your call is exceptional, courteous, and empathetic (they could definitely teach the reception team a lesson), and the physicians are equally outstanding. It's truly disappointing that some reception personnel detract from the otherwise excellent service.

Friendly staff made my visit a pleasant experience

The front desk staff were exceptionally friendly, accommodating, and empathetic during my recent visit, making me feel welcomed and supported.

Fantastic service with quick and helpful support

I called the pharmacy this morning with a medication-related question, and I was impressed by how promptly my call was handled (in under 5 minutes). The initial staff member who picked up wasn't certain about the answer but swiftly connected me with a colleague who addressed my concern thoroughly and courteously. Great service!

Fantastic support and compassionate midwife booking help

I want to convey my heartfelt appreciation for the outstanding assistance I experienced during my phone call earlier today to schedule a midwife consultation. The representative I interacted with was remarkably supportive and courteous, which transformed what could have been a mundane task into a truly smooth and enjoyable interaction. I am deeply thankful for your compassionate and competent approach. Your excellent service has genuinely made a significant and memorable impact on me.

Compassionate gp practice with speedy medical support

The reception staff consistently demonstrate politeness during our interactions. This medical practice is remarkably efficient in handling medical requests and administrative queries, promptly calling to clarify issues and outline next steps. After submitting a website request regarding a wound infection from an emergency c-section, I was quickly offered a face-to-face appointment. Given my newborn and driving restrictions for the next four weeks, I couldn't attend in person, but the staff kindly arranged a telephone consultation instead. A GP called me back within two hours and provided excellent assistance. He was exceptionally courteous and compassionate. Having recently registered with this practice, I've found them significantly more responsive and proactive compared to my previous healthcare provider. Much appreciation :)

Compassionate doctor finally solved my chronic pain

After countless consultations with various medical professionals, I was fortunate to meet the wonderful Dr. Mandy Abbott. Unlike previous experiences, she genuinely paid attention to my concerns and provided exceptional guidance along with medication. Fingers crossed, this treatment has been a game-changer—for the first time in months, I'm experiencing relief and can finally enjoy pain-free nights.

Exceptional healthcare with compassionate and attentive doctors

I want to share my personal experience with this medical practice. Often, people are quick to criticize but slow to praise. From the start, I've been managing a long-term health condition, and scheduling appointments has never been a problem. The online questionnaire process is seamless, and I'm consistently contacted the same day with either an appointment or a telephone consultation. Throughout my medical journey, I've undergone comprehensive tests, imaging, and consultations, always feeling fully informed. I've been fortunate to see Dr Yadpalli, Chakraborty, and Gillani, who have all demonstrated exceptional professionalism, empathy, and compassion. Dr Chakraborty, in particular, stands out as an extraordinary GP whom I would wholeheartedly recommend to anyone seeking quality healthcare. The entire staff is consistently kind and supportive. Honestly, I cannot find a single criticism. Reading other reviews, it seems we might be discussing entirely different practices. Additionally, the practice has been phenomenal in managing my son's chronic skin condition, always responding promptly to my requests. They provide fantastic care during what can be incredibly challenging times for healthcare professionals. My deepest gratitude to the entire team.